Presentation on a Business Studies chapter - Barriers to Communication.

1. BARRIERS TO
COMMUNICATION

3. SEMATIC
BARRIERS

4. WORDS WITH DIFFERENT
MEANINGS
The word SET has 464
definitions in the
Oxford English
Dictionary.

5. DENOTATIONS AND
CONNOTATIONS
Denotative word - Room
Connotative word – Honest

6. BAD EXPRESSIONS

7. FAULTY TRANSLATION
Speaker : We need a new
“Personnel” Department.
Listener hears : We need a
new “Personal” Department.

8. UNCLARIFIED ASSUMPTIONS

9. THESE CAN BE
OVERCOME BY:
•Using words familiar to the receiver.
•Clarifying nuances or shades.
•Using words with positive connotation.
•Expressing words properly.
•Translating message correctly.
•Clarifying assumptions.
•Training and practice.

10. PHYSICAL
AND
MECHANICAL
BARRIERS

11. NOISE

12. DISTANCE AND TIME

13. INFORMATION OVERLOAD

14. THESE CAN BE
OVERCOME BY:
•Being brief and precise.
•A little care.

15. ORGANISATIONAL
BARRIERS

16. LONG CHAIN OF COMMAND

17. POOR SPATIAL
ARRANGEMENTS

18. INAPPROPRIATE MEDIUM

19. THESE CAN BE
OVERCOME BY:
•Shortening scalar chain.
•Proper layout.

20. SOCIO-
PSYCHOLOGICAL
BARRIERS

21. ATTITUDES AND OPINIONS

22. EMOTIONS

23. STATUS AND FEAR

24. CLOSED MINDS

25. INATTENTION

26. DISTRUST

27. PREMATURE EVALUATION
Fellow Employee : The Company's mission is to
identify and create new intellectual
property, secure the intellectual property through
international patent applications, aggressively
protect the…
You:

28. POOR RETENTION

29. PERCEPTUAL DISTORTION

30. RESISTANCE TO CHANGE

31. THESE CAN BE
OVERCOME BY:
•Keep and open mind.
•Express candidly.
•Encourage subordinates to express.
•Pay complete attention.
•Listen patiently.