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Participatory Exhibition Design: 
Inviting Visitors to Be Part of the 
Process 
Silvia Filippini Fantoni, Indianapolis Museum of Art
The Collection
User-centred Approach 
Visitor-Centered Approach
New Exhibition Development Process
Inspiration 
• Non-art Museums 
• Detroit Institute of 
Art 
• Oakland Museum of 
California 
• Denver Art Museum 
• Brooklyn Museum
Principles
The Old Exhibition Development Model 
Layout 
with 
Designer 
Curator 
Content 
Idea 
Checklist 
Public 
Programs 
Other 
Inter. 
tools
1. Process is more collaborative 
• Interdisciplinary core 
team is created at the 
start 
• Core team includes: 
• Curator(s) 
• Interpretation 
specialist 
• Evaluator 
• Designer 
• Project Manager 
Layout 
Core 
team 
Content 
Idea 
Checklist 
Public 
Program 
Other 
Inter. 
tools
2. Interpretation Specialist Plays a Key Role 
• They represent the 
visitors’ needs at the 
core team table 
• They lead the 
development process 
• They ensure that 
learning theories are 
applied 
• They are involved in the 
content development 
process
3. Identify Big Idea and Outcomes
Big Idea 
The landscapes and rich 
cultural traditions of the 
Southwest fueled the 
imaginations of early 20th 
century artists like 
Georgia O’Keeffe. 
The evocative still life 
paintings produced by 
these artists provide a 
fascinating example of 
art’s capacity to 
document the essence of 
a place.
Learning Outcomes
Learning Outcomes 
• The Southwest art scene: Visitors will learn about the 
early 20th century phenomenon of artists visiting the 
Southwest 
• Defining still life: Visitors will expand their 
understanding of what a still-life is and what it can 
convey. 
• Creativity: Visitors will be able to express their 
creativity using the works in the exhibition or elements 
of Southwestern culture to create their own still lifes. 
• Attitude: Visitors will develop a positive attitude 
toward the museum as a place to explore their creative 
impulses as well as a place to learn about different 
cultures.
• Big Idea and Learning 
Outcomes are used to: 
• Create Interpretive plan 
• Develop interpretive 
material and experiences 
• Inform exhibition 
structure and layout 
• Finalize checklist 
• Support exhibition 
planning by staff 
• Evaluate the success of 
the show
4. Incorporate testing and 
evaluation throughout the process
Methods
n=576 
Front-End: Automobile Design 
21% 21% 
27% 
31% 
35% 
30% 
25% 
20% 
15% 
10% 
5% 
0% 
Art Deco 
Automobiles 
Duesenbergs Automobile 
Masterpieces 
Concept Cars
Formative: Robert Indiana 
Visitors’ interests: 
• Artist’s life (30/40) 
• Inspiration (30/40) 
• Process/technique 
(26/40) 
• Artist’s or other’s 
explanation about 
the meaning 
behind the work 
(7/40)
Formative: Star Studio
Design Thinking Workshop
Visual Identity Testing
Summative: Exhibition Evaluations 
• Assess if learning 
outcomes have been met 
• Assess if expectations 
regarding level of 
satisfaction, and use of 
interpretive tools have 
been met 
• Identify problems that 
might be addressed in 
future exhibitions 
• Audience demographics 
& psychographics
Results
Before
After
30-50% 40-60% 
60% 46% 
Better integration and usage of 
interpretative tools in the exhibition
40% 
4,000 
24% 60% 
Successful implementation of participatory 
projects
Increased visitors attendance 
• 44,000 ca. visitors in 
2012-2013 
• 81,000 ca. visitors in 
2013-2014
Increased Satisfaction Level 
• Snapshot: 4.49/5 
• Beauty & 
Belief:4.62/5 
• Ai Weiwei: 4.68/5 
• Matisse: 4.73/5 
• Robert Indiana: 
4.73/5 
• Face to Faces: 
4.80/5
Key Messages are Communicated 
more Effectively 
Outcomes Beauty & Belief Robert Indiana 
1 73% 97% 
2 67% 86% 
3 67% 79% 
4 60% 79% 
5 47% 62% 
6 40% 34% 
7 30% 24% 
8 23%
Challenges 
• Resistance mostly 
from curatorial staff 
• Resistance from 
other institutions 
that are not willing to 
modify their shows 
• More time-consuming 
• More contentious
Next Steps 
• Refine the process 
• Extend it to non-paid 
exhibitions and 
permanent 
collection 
• How do we apply 
the process to non-traditional 
exhibitions?
Questions? 
sfantoni@imamuseum.org

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Participatory Exhibition Design

  • 1. Participatory Exhibition Design: Inviting Visitors to Be Part of the Process Silvia Filippini Fantoni, Indianapolis Museum of Art
  • 2.
  • 6. Inspiration • Non-art Museums • Detroit Institute of Art • Oakland Museum of California • Denver Art Museum • Brooklyn Museum
  • 8. The Old Exhibition Development Model Layout with Designer Curator Content Idea Checklist Public Programs Other Inter. tools
  • 9. 1. Process is more collaborative • Interdisciplinary core team is created at the start • Core team includes: • Curator(s) • Interpretation specialist • Evaluator • Designer • Project Manager Layout Core team Content Idea Checklist Public Program Other Inter. tools
  • 10. 2. Interpretation Specialist Plays a Key Role • They represent the visitors’ needs at the core team table • They lead the development process • They ensure that learning theories are applied • They are involved in the content development process
  • 11. 3. Identify Big Idea and Outcomes
  • 12. Big Idea The landscapes and rich cultural traditions of the Southwest fueled the imaginations of early 20th century artists like Georgia O’Keeffe. The evocative still life paintings produced by these artists provide a fascinating example of art’s capacity to document the essence of a place.
  • 14. Learning Outcomes • The Southwest art scene: Visitors will learn about the early 20th century phenomenon of artists visiting the Southwest • Defining still life: Visitors will expand their understanding of what a still-life is and what it can convey. • Creativity: Visitors will be able to express their creativity using the works in the exhibition or elements of Southwestern culture to create their own still lifes. • Attitude: Visitors will develop a positive attitude toward the museum as a place to explore their creative impulses as well as a place to learn about different cultures.
  • 15. • Big Idea and Learning Outcomes are used to: • Create Interpretive plan • Develop interpretive material and experiences • Inform exhibition structure and layout • Finalize checklist • Support exhibition planning by staff • Evaluate the success of the show
  • 16. 4. Incorporate testing and evaluation throughout the process
  • 18. n=576 Front-End: Automobile Design 21% 21% 27% 31% 35% 30% 25% 20% 15% 10% 5% 0% Art Deco Automobiles Duesenbergs Automobile Masterpieces Concept Cars
  • 19. Formative: Robert Indiana Visitors’ interests: • Artist’s life (30/40) • Inspiration (30/40) • Process/technique (26/40) • Artist’s or other’s explanation about the meaning behind the work (7/40)
  • 23. Summative: Exhibition Evaluations • Assess if learning outcomes have been met • Assess if expectations regarding level of satisfaction, and use of interpretive tools have been met • Identify problems that might be addressed in future exhibitions • Audience demographics & psychographics
  • 26. After
  • 27. 30-50% 40-60% 60% 46% Better integration and usage of interpretative tools in the exhibition
  • 28. 40% 4,000 24% 60% Successful implementation of participatory projects
  • 29. Increased visitors attendance • 44,000 ca. visitors in 2012-2013 • 81,000 ca. visitors in 2013-2014
  • 30. Increased Satisfaction Level • Snapshot: 4.49/5 • Beauty & Belief:4.62/5 • Ai Weiwei: 4.68/5 • Matisse: 4.73/5 • Robert Indiana: 4.73/5 • Face to Faces: 4.80/5
  • 31. Key Messages are Communicated more Effectively Outcomes Beauty & Belief Robert Indiana 1 73% 97% 2 67% 86% 3 67% 79% 4 60% 79% 5 47% 62% 6 40% 34% 7 30% 24% 8 23%
  • 32. Challenges • Resistance mostly from curatorial staff • Resistance from other institutions that are not willing to modify their shows • More time-consuming • More contentious
  • 33. Next Steps • Refine the process • Extend it to non-paid exhibitions and permanent collection • How do we apply the process to non-traditional exhibitions?