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Recruiting in India:
   To Agent or not to Agent ??

Presented by:   Holly Singh, Valparaiso University
                Bev Fowler, University of Evansville
                Husain F. Neemuchwala, ICE Inc.



                  Welcome
Presentation format
• Recruiting models…
• Agent’s role in recruiting
• India: A complex education system
• Agent: Solution or part of the problem?
• Use of agents: Moral, ethical and/or Is it
  permissible at your institution?
• Open Discussion…what works best for you?
Traditional Recruiting Model
• Use dedicated Application Processing Center
• Huge budgets required
• Alumni network…
• Lower % conversion ratio depending on each
  institution
• Strong Community Presence & sponsorship of
  local events
Agent Recruiting Model
• ‘Reach out’ to wider audience
• Competitive institutional advantage
  amongst others
• Information remains (un)distorted?
• Less expensive than traditional model
• ‘Ready students’ generating higher
  conversion % for institution
Agent’s role in recruiting

  Agent




                      Qualified Students




    Your University
Working with Agents
• Exposure to thousands of students looking to
  pursue overseas education, families & friends
• Instructors, Teachers, Principals and Deans
• Has Understanding of local market (?)
• No annual membership fees!
• Adds to your brand image and visibility in
  local market
India
The Economy
      One of the world’s fastest growing economies and largest retail markets


The Population
      Exceeding 1.1 B and growing…


Official Languages
      2 (English and Hindi)


Trends…
      Largest exporter of foreign students for 3rd consecutive year
India: Change & Continuity in
        civilization & education

•   Unique & diverse history: >5000 years
•   Ancient Universities:Taxila, Nalanda etc..
•   Principle languages: English & Hindi
•   Major religious groups: Hindu & Muslim
•   Other groups: Anglo, Portuguese, Jews,
    Sikhs, Zorastarians…
The Education System:
         Uniform elements
       Primary                  Secondary

Middle/Upper Primary        Higher Secondary


 UT’s & States operate on this uniform structure
The Education System:
       Some differences
 BUT, many States & UT’s treat certain
  variables differently:
 √ # of classes/stage     √ Admission age

 √ Instruction medium     √ Hindi & English

 √ # of days/yr           √ Academic session

 √ Compulsory education   √ Public exams
The Education System:
         Some fundamentals

     Primary Stage              Middle Stage
• Typical ages 5 to 10    • Typical ages 11 to 14

• Lasts 5 years           • Lasts 3 years
• Focuses on Elementary   • Prepares for Secondary
education                 education
The Education System:
     Some more fundamentals
    Secondary Stage       Higher Secondary Stage

• Typical ages 14 to 16   • Typical ages 16 to 18
• Lasts for 2 years       • Lasts for 2 years
• Focuses on HS           • Focuses on University/
education & working       College prep &
world preparation         Technical/Vocational
                          training
General Points
• 20 States/UT’s have not introduced
  compulsory education
• Mother tongue/regional language is the
  medium of instruction
• Teaching of Hindi is mandatory up to
  preparatory level
• Teaching of English is mandatory in
  post secondary and beyond
Major Players in Higher
               Education
    (AICTE) All India Council for      (MCI) Medical Council of India
    Technical Ed.
   (DEC) Distance Ed. Council          (PCI) Pharmacy Council of India

  (ICAR) Indian Council for Agric.     (INC) Indian Nursing Council
Research
   (BCI) Bar Council of India          (DCI) Dentist Council of India
  (NCTE) National Council for          (CCH) Central Council of
Teacher Ed.                          Homeopathy
   (RCI) Rehabilitation Council of     (CCIM) Central Council of Indian
India                                Medicine
Higher Secondary Grads
• HSC (Higher Secondary School Certificate)
  or Certificate of Vocational Education



• Graduates may attend a National
  Eligibility Test (NET) for admittance into
  Higher Education Institutions
Higher Education At a Glance

  Number of Universities                    214
    Number of Colleges                     9730
      Fields of Study             Arts, Humanities, Fine
                                Arts,Sciences, Technology
   Current # of Students               ~6.75 Million
  Languages of Instruction   English, Hindi, Bengali, Gujarati,
                                   Punjabi, Tamil, Urdu
  Duration of School Year              July to April
      Program Levels          Diploma, Bachelor’s, Master’s,
                                        Doctoral
New initiatives in
     International Co-operation


•   APEC (Asia Pacific Economic Co-operation)
•   Commonwealth
•   G-8
•   UNESCO
Education Expenditure
• Spending has grown from 1% to 4% of
  GDP in the last 50 years
• Thus, education quality is better than
  ever
• But, this is still insufficient to cover
  the growing population
• Projected growth 6% of GDP under new
  Government
Education Expenditure
• Currently, needs and costs out weigh
  governmental commitment and resources
• Per capita expenditure is also inconsistent
  throughout States:

     Rank   Most Funding Least Funding
       1    Lakshwadweep Bihar
       2    Sikkim        Uttar Pradesh
       3    A&N Islands   Orissa
The need for overseas Education
• Fiercely competitive nature of admission
  (eg.40 apps. for 1 Medical seat; 30 apps.
  for 1 Engineering seat…)
• Challenge in screening applications
• Students have need, want & aspirations
• Students are highly educated
• Students have the financial resources
Overseas Educational Pursuits

• In 2002, over 0.5 M Indian students
  sought an overseas higher education



• N. America, UK & Australia are most
  popular destinations!
• Increasingly growing trend!
Strengths of the System
• Rich diversity             • Emphasis on
• Rapidly Growing              women’s education
  educated population        • World’s largest
• English & academic           middle class market
  skills, strong financial
  backing                    • Overseas education
• Frontier sciences such       more attainable
  as Nano, bio, info …
  technologies
Weaknesses of the System
 Disparity in the       Spending on
 economic system         education is
 leading to              insufficient
 corruption
                         Education denied to
 Large population is
 hard to motivate        more people as
 against corruption      resources fail to
 Examinations           grow with
 susceptible to be       population
 bought/forged
Agent: Solution or part of the problem?
  • Agents are ‘not regulated’ and DO NOT
    necessarily adhere to code of ethics
  • Besides commissions, they also charge
    counseling fees to students!
  • Some agents ‘guarantee’ admissions and
    scholarships!!
  • Due diligence on school’s part to find the
    right agent.
Discussion
• Valparaiso University….Successfully
  recruiting WITHOUT agents.
Discussion
• University of Evansville…Successfully
  recruiting USING agents.
Discussion
• Consult/check with peers
• Is agent use going to work at your school?
• When in doubt, ask around…
Thank you for attending

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Human Resource & Development

  • 1. Recruiting in India: To Agent or not to Agent ?? Presented by: Holly Singh, Valparaiso University Bev Fowler, University of Evansville Husain F. Neemuchwala, ICE Inc. Welcome
  • 2. Presentation format • Recruiting models… • Agent’s role in recruiting • India: A complex education system • Agent: Solution or part of the problem? • Use of agents: Moral, ethical and/or Is it permissible at your institution? • Open Discussion…what works best for you?
  • 3. Traditional Recruiting Model • Use dedicated Application Processing Center • Huge budgets required • Alumni network… • Lower % conversion ratio depending on each institution • Strong Community Presence & sponsorship of local events
  • 4. Agent Recruiting Model • ‘Reach out’ to wider audience • Competitive institutional advantage amongst others • Information remains (un)distorted? • Less expensive than traditional model • ‘Ready students’ generating higher conversion % for institution
  • 5. Agent’s role in recruiting Agent Qualified Students Your University
  • 6. Working with Agents • Exposure to thousands of students looking to pursue overseas education, families & friends • Instructors, Teachers, Principals and Deans • Has Understanding of local market (?) • No annual membership fees! • Adds to your brand image and visibility in local market
  • 7. India The Economy One of the world’s fastest growing economies and largest retail markets The Population Exceeding 1.1 B and growing… Official Languages 2 (English and Hindi) Trends… Largest exporter of foreign students for 3rd consecutive year
  • 8. India: Change & Continuity in civilization & education • Unique & diverse history: >5000 years • Ancient Universities:Taxila, Nalanda etc.. • Principle languages: English & Hindi • Major religious groups: Hindu & Muslim • Other groups: Anglo, Portuguese, Jews, Sikhs, Zorastarians…
  • 9. The Education System: Uniform elements Primary Secondary Middle/Upper Primary Higher Secondary  UT’s & States operate on this uniform structure
  • 10. The Education System: Some differences  BUT, many States & UT’s treat certain variables differently: √ # of classes/stage √ Admission age √ Instruction medium √ Hindi & English √ # of days/yr √ Academic session √ Compulsory education √ Public exams
  • 11. The Education System: Some fundamentals Primary Stage Middle Stage • Typical ages 5 to 10 • Typical ages 11 to 14 • Lasts 5 years • Lasts 3 years • Focuses on Elementary • Prepares for Secondary education education
  • 12. The Education System: Some more fundamentals Secondary Stage Higher Secondary Stage • Typical ages 14 to 16 • Typical ages 16 to 18 • Lasts for 2 years • Lasts for 2 years • Focuses on HS • Focuses on University/ education & working College prep & world preparation Technical/Vocational training
  • 13. General Points • 20 States/UT’s have not introduced compulsory education • Mother tongue/regional language is the medium of instruction • Teaching of Hindi is mandatory up to preparatory level • Teaching of English is mandatory in post secondary and beyond
  • 14. Major Players in Higher Education (AICTE) All India Council for (MCI) Medical Council of India Technical Ed. (DEC) Distance Ed. Council (PCI) Pharmacy Council of India (ICAR) Indian Council for Agric. (INC) Indian Nursing Council Research (BCI) Bar Council of India (DCI) Dentist Council of India (NCTE) National Council for (CCH) Central Council of Teacher Ed. Homeopathy (RCI) Rehabilitation Council of (CCIM) Central Council of Indian India Medicine
  • 15. Higher Secondary Grads • HSC (Higher Secondary School Certificate) or Certificate of Vocational Education • Graduates may attend a National Eligibility Test (NET) for admittance into Higher Education Institutions
  • 16. Higher Education At a Glance Number of Universities 214 Number of Colleges 9730 Fields of Study Arts, Humanities, Fine Arts,Sciences, Technology Current # of Students ~6.75 Million Languages of Instruction English, Hindi, Bengali, Gujarati, Punjabi, Tamil, Urdu Duration of School Year July to April Program Levels Diploma, Bachelor’s, Master’s, Doctoral
  • 17. New initiatives in International Co-operation • APEC (Asia Pacific Economic Co-operation) • Commonwealth • G-8 • UNESCO
  • 18. Education Expenditure • Spending has grown from 1% to 4% of GDP in the last 50 years • Thus, education quality is better than ever • But, this is still insufficient to cover the growing population • Projected growth 6% of GDP under new Government
  • 19. Education Expenditure • Currently, needs and costs out weigh governmental commitment and resources • Per capita expenditure is also inconsistent throughout States: Rank Most Funding Least Funding 1 Lakshwadweep Bihar 2 Sikkim Uttar Pradesh 3 A&N Islands Orissa
  • 20. The need for overseas Education • Fiercely competitive nature of admission (eg.40 apps. for 1 Medical seat; 30 apps. for 1 Engineering seat…) • Challenge in screening applications • Students have need, want & aspirations • Students are highly educated • Students have the financial resources
  • 21. Overseas Educational Pursuits • In 2002, over 0.5 M Indian students sought an overseas higher education • N. America, UK & Australia are most popular destinations! • Increasingly growing trend!
  • 22. Strengths of the System • Rich diversity • Emphasis on • Rapidly Growing women’s education educated population • World’s largest • English & academic middle class market skills, strong financial backing • Overseas education • Frontier sciences such more attainable as Nano, bio, info … technologies
  • 23. Weaknesses of the System  Disparity in the  Spending on economic system education is leading to insufficient corruption  Education denied to  Large population is hard to motivate more people as against corruption resources fail to  Examinations grow with susceptible to be population bought/forged
  • 24. Agent: Solution or part of the problem? • Agents are ‘not regulated’ and DO NOT necessarily adhere to code of ethics • Besides commissions, they also charge counseling fees to students! • Some agents ‘guarantee’ admissions and scholarships!! • Due diligence on school’s part to find the right agent.
  • 26. Discussion • University of Evansville…Successfully recruiting USING agents.
  • 27. Discussion • Consult/check with peers • Is agent use going to work at your school? • When in doubt, ask around…
  • 28. Thank you for attending