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Creating a Patient and Family Advisory Council:  From Idea to Implementatio…
 

Creating a Patient and Family Advisory Council: From Idea to Implementatio…

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Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter. ...

Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter.

There are as many steps to creating and maintaining a client and family advisory council (CFAC) as there are benefits! Hear first hand from members of one council, including two client/family advisors on what this process has been like for them.
Better Care

Lisa Clatney; Ray Van Dusen; Connie Van Dusen

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    Creating a Patient and Family Advisory Council:  From Idea to Implementatio… Creating a Patient and Family Advisory Council: From Idea to Implementatio… Presentation Transcript

    • Creating a Client & Family Advisory Council:From Idea to ImplementationLisa ClatneyThis Session is sponsored by:
    • Creating a Patient& FamilyAdvisory Council: From Idea toImplementationInspire 2013
    • Saskatoon Health Region’s Journey
    • Why create a council?Facilitateimprovementsat point of careMoreeffectiveplanningRelationshipbuilding &increasedunderstanding
    • Oncology PFAC
    • In the beginning….
    • Qualities of a successful advisors
    • What keeps councils successful?• Advisors feel listened to• Feel and can ‘see’ they are making adifference• Physician and leadership support• Council members are dedicated• Genuine openness & transparency• Productive meetings• Ongoing recruitment
    • What prevents councils frombeing successful?• Roles not clearly defined• Personality clashes not dealt with• Projects & activities are not meaningful andnot measured for success – need reportcards!• No active involvement• Lack of leadership support
    • “The single most important factor for ensuring thesuccessful involvement of families in policy and programactivities is commitment to the idea. This point cannotbe overstated. Without a deeply held belief that familieshave unique expertise and knowledge and that theirparticipation is essential to improving services, truecollaboration will not occur.”Essential Allies: Families as Advisors