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John Hagel: Knowledge stocks to flows
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John Hagel: Knowledge stocks to flows

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  • 1. From Knowledge Stocks to Knowledge Flows:Opportunities and Challenges AheadJohn HagelCo-Chairman, Center for the Edge
  • 2. The Big ShiftFoundations Flows Exponential Learning -2-
  • 3. The ChallengeReturn on Assets for the U.S. Economy (1965-2010) 6.00% 5.00% 4.00% Return on Assets (%) 4.2% 3.00% 2.00% 1.00% 0.6% 0.00% 1965 1970 1975 1980 1985 1990 1995 2000 2005 2010 Economy ROA Source: Deloitte Shift Index -3-
  • 4. Where’s The Value?Ecosystem Enterprise Knowledge Knowledge Stocks Flows -4-
  • 5. Explicit vs. Tacit Knowledge ExplicitPercentof TotalKnowledge Tacit New 10 Years Experience Later -5-
  • 6. Rate of Knowledge Depreciation High 20th CenturyValue 21st Century Low Start 5 Years -6-
  • 7. Challenge Tacit Knowledge Doesn’t Flow – It Is Sticky -7-
  • 8. What’s Required to Access Tacit Knowledge? Trust Based Relationships -8-
  • 9. Multiple Forms of Trust Person Skill Institution -9-
  • 10. The Foundation of Personal Trust Shared Purpose Vulnerability Passion - 10 -
  • 11. Scaling Access to Tacit Knowledge Team Collaboration Reputation and RelationshipsIndividualProblem-solving - 11 -
  • 12. Enabling Knowledge Flows Learning Search Serendipity - 12 -
  • 13. Potential Implications for Knowledge Management 1) Knowledge People 2) Contribute Capture 3) Objects Environments 4) Search Serendipity 5) Transfer Create 6) Firm Beyond 7) Leverage Through Passion 8) Stock Metrics Flow Metrics - 13 -
  • 14. Stay In Touchjhagel@deloitte.com – email @jhagel - twitter - 14 -