2. • The number of full-time employees and
contractors who work remotely has increased
over 800% in the past 5 years!*
• Teams with members spread across the globe
are more prevalent than ever and increasing!
• More than 50% of these teams face challenges
that derail them or do not meet their
objectives.**
* Nemertes Research ** Uniting the Virtual Workforce. Lojeski, Sobel & Riley. 4/08
3. • How can organizations improve the
performance of virtual teams?
• How do organizations support
virtual teams and their leaders?
• How can we leverage distance
learning and performance support
for global virtual teams?
World Wide International Leadership
3
Partners (800) 804-0120 www.wwilp.com
4. 1. Global Virtual Teams (GVT) are a
growing trend; research suggests
they’re not performing well.
2. Yet our research discovered a lack
of tools that help lead and manage
GVT.
3. So, we created a set of tools and
assessments to help leaders and
members of GVT to be more
efficient and more effective.
World Wide International Leadership
4
Partners (800) 804-0120 www.wwilp.com
5. 5
World Wide International Leadership
Partners (800) 804-0120 www.wwilp.com
6. High
Effectiveness
Team
Performance
Efficiency
Same Same Same Same City Same Same Different
Low Floor Building Site Country Continent Continent
Dispersion MIT Sloan Management Review, Summer 2009
World Wide International Leadership
6
Partners (800) 804-0120 www.wwilp.com
7. The Challenges of Leading
the Multi-cultural Team 7
Tom (the manager)
Omar
Fernando
Satsiko
Jocelyn
8.
9. • Which of these challenges do
you see most frequently?
• What would you do if you
were the leader of this team?
(How would you consult with
him?)
10. Distance
Time Culture
World Wide International Leadership
10
Partners (800) 804-0120 www.wwilp.com
11. 1. Take a few moments to reflect
on Tom’s team and answer the
12 questions.
2. We’ll score and discuss the
results a little later in the
session.
World Wide International Leadership
11
Partners (800) 804-0120 www.wwilp.com
12. When managed well…
• Global teams significantly
outperform other teams.**
• Innovation behaviors increase
by 93%.**
• Job satisfaction increases by
80%.**
• On-time budget performance is
increased by 50%.**
** Uniting the Virtual Workforce. Lojeski, Sobel & Riley.
13. On Your Mark
Analyze the
environment
Identify outcomes
Go
Implement the plan Get Set
Confirm performance Identify team
measures and track Synthesize members and other
progress stakeholders
Build & solidify Develop your plan
relationships
World Wide International Leadership
13
Partners (800) 804-0120 www.wwilp.com
14. What Is World Wide International
Leadership Partners?
Educational tools, assessments, and workshops for
leaders of globally dispersed teams
What we offer…
Global TEAM Power Suite™ (GtPS)
Erasing the Distance™
Global Leadership Build-it-Shop
Coaching Teams and Team
Leaders
15. GtPS is a set of online
assessments and tools
that…enable leaders of global
virtual teams to…
Address factors of time, distance and culture
Identify assumptions that could derail their global virtual teams
Understand and manage their influence and communication style
Create strategies to develop and maintain trust
Establish strong working relations with stakeholders of different cultures
Construct a successful team operating agreement
Evaluate team roadblocks
Understand cultural points of view and their implications
Apply global virtual team best practices
15
17. Two Great Truths:
1. The greater the spans of time,
distance and culture, the more
complex it is for team members to
work effectively together.
2. The more that team members must
rely on one another to achieve
results, the greater the need for trust
and alignment behind team purpose.
World Wide International Leadership
20
Partners (800) 804-0120 www.wwilp.com
18. 6
5 High High
Complexity Complexity
4 Low High
Reliance Reliance
Complexity 3
2 Low Low
Complexity Complexity
Low High
1 Reliance Reliance
Complexity = time, distance and 0
cultural interactions 0 1 2 3 4 5 6
Reliance = the level of interdependence Reliance
among team members
World Wide International Leadership
21
Partners (800) 804-0120 www.wwilp.com
20. Business Need
• Cultural Intelligence
• Leadership
• Organizational Processes
• Communication
• HR Policies
• Training and Development
• Competence
World Wide International Leadership
23
Partners (800) 804-0120 www.wwilp.com
21. On Your Mark
Analyze the
environment
Identify outcomes
Go
Implement the plan Get Set
Confirm performance Identify team
measures and track Synthesize members and other
progress stakeholders
Build & solidify Develop your plan
relationships
World Wide International Leadership
24
Partners (800) 804-0120 www.wwilp.com
22. 25
World Wide International Leadership
Partners (800) 804-0120 www.wwilp.com
24. Team Description Organizational Factors
Team Purpose
& Vision
Team Membership Team Communications
World Wide International Leadership
Partners (800) 804-0120 www.wwilp.com
25. The Completed TOA includes…
• Fields populated from
previous entries
• Check box items entered
• Worksheets inserted
World Wide International Leadership
30
Partners (800) 804-0120 www.wwilp.com
26. On Your Mark
Analyze the
environment
Identify outcomes
Go
Implement the plan Get Set
Confirm performance Identify team
measures and track Synthesize members and other
progress stakeholders
Build & solidify Develop your plan
relationships
World Wide International Leadership
31
Partners (800) 804-0120 www.wwilp.com
28. • How can your organization improve
the performance of virtual teams?
• How does your organization
support virtual teams and their
leaders?
• How can you leverage distance
learning and performance support
for your global virtual teams?
World Wide International Leadership
33
Partners (800) 804-0120 www.wwilp.com
30. To receive a free 14 day
subscription to the Global Team
Power Suite…
Lee S. Johnsen • Drop your business card in the
container provided.
• Help yourself to a briefing paper.
• Receive an onboarding call with login
information.
World Wide International Leadership Partners
www.wwilp.com
johnsenL@ameritech.net
847-255-1031