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• The number of full-time employees and
  contractors who work remotely has increased
  over 800% in the past 5 years!*

• Teams with members spread across the globe
  are more prevalent than ever and increasing!

• More than 50% of these teams face challenges
  that derail them or do not meet their
  objectives.**

* Nemertes Research   ** Uniting the Virtual Workforce. Lojeski, Sobel & Riley. 4/08
• How can organizations improve the
  performance of virtual teams?
• How do organizations support
  virtual teams and their leaders?
• How can we leverage distance
  learning and performance support
  for global virtual teams?


    World Wide International Leadership
                                          3
  Partners (800) 804-0120 www.wwilp.com
1. Global Virtual Teams (GVT) are a
   growing trend; research suggests
   they’re not performing well.
2. Yet our research discovered a lack
   of tools that help lead and manage
   GVT.
3. So, we created a set of tools and
   assessments to help leaders and
   members of GVT to be more
   efficient and more effective.


    World Wide International Leadership
                                          4
  Partners (800) 804-0120 www.wwilp.com
5




  World Wide International Leadership
Partners (800) 804-0120 www.wwilp.com
High
                      Effectiveness


   Team
Performance

                                             Efficiency




              Same       Same       Same     Same City     Same      Same          Different
     Low      Floor     Building     Site                 Country   Continent      Continent


                                            Dispersion                  MIT Sloan Management Review, Summer 2009



                           World Wide International Leadership
                                                                                                     6
                         Partners (800) 804-0120 www.wwilp.com
The Challenges of Leading
 the Multi-cultural Team           7

               Tom (the manager)
               Omar
               Fernando
               Satsiko
               Jocelyn
• Which of these challenges do
  you see most frequently?
• What would you do if you
  were the leader of this team?
  (How would you consult with
  him?)
Distance




                          Time                     Culture




  World Wide International Leadership
                                                         10
Partners (800) 804-0120 www.wwilp.com
1. Take a few moments to reflect
   on Tom’s team and answer the
   12 questions.
2. We’ll score and discuss the
   results a little later in the
   session.



   World Wide International Leadership
                                         11
 Partners (800) 804-0120 www.wwilp.com
When managed well…
• Global teams significantly
  outperform other teams.**
• Innovation behaviors increase
  by 93%.**
• Job satisfaction increases by
  80%.**
• On-time budget performance is
  increased by 50%.**
             ** Uniting the Virtual Workforce. Lojeski, Sobel & Riley.
On Your Mark
                                  Analyze the
                                 environment

                              Identify outcomes




        Go
Implement the plan                                                Get Set
Confirm performance                                             Identify team
 measures and track                  Synthesize               members and other
      progress                                                   stakeholders
  Build & solidify                                            Develop your plan
   relationships

                        World Wide International Leadership
                                                                                  13
                      Partners (800) 804-0120 www.wwilp.com
What Is World Wide International
               Leadership Partners?

Educational tools, assessments, and workshops for
leaders of globally dispersed teams

                    What we offer…
           Global TEAM Power Suite™ (GtPS)
           Erasing the Distance™
           Global Leadership Build-it-Shop
           Coaching Teams and Team
            Leaders
GtPS is a set of online
                                  assessments and tools
                                  that…enable leaders of global
                                  virtual teams to…
Address factors of time, distance and culture
Identify assumptions that could derail their global virtual teams
Understand and manage their influence and communication style
Create strategies to develop and maintain trust
Establish strong working relations with stakeholders of different cultures
Construct a successful team operating agreement
Evaluate team roadblocks
Understand cultural points of view and their implications
Apply global virtual team best practices
                                                                      15
World Wide International Leadership
                                        18
Partners (800) 804-0120 www.wwilp.com
Two Great Truths:
1. The greater the spans of time,
   distance and culture, the more
   complex it is for team members to
   work effectively together.
2. The more that team members must
   rely on one another to achieve
   results, the greater the need for trust
   and alignment behind team purpose.


    World Wide International Leadership
                                          20
  Partners (800) 804-0120 www.wwilp.com
6

                                          5          High                           High
                                                  Complexity                     Complexity
                                          4          Low                            High
                                                   Reliance                       Reliance
                             Complexity   3

                                          2           Low                           Low
                                                   Complexity                    Complexity
                                                      Low                           High
                                          1         Reliance                      Reliance

Complexity = time, distance and           0
cultural interactions                         0      1       2        3    4        5     6
Reliance = the level of interdependence                               Reliance
among team members
                                World Wide International Leadership
                                                                                              21
                              Partners (800) 804-0120 www.wwilp.com
World Wide International Leadership
                                        22
Partners (800) 804-0120 www.wwilp.com
Business Need
•    Cultural Intelligence
•    Leadership
•    Organizational Processes
•    Communication
•    HR Policies
•    Training and Development
•    Competence


      World Wide International Leadership
                                            23
    Partners (800) 804-0120 www.wwilp.com
On Your Mark
                                  Analyze the
                                 environment

                              Identify outcomes




        Go
Implement the plan                                                Get Set
Confirm performance                                             Identify team
 measures and track                  Synthesize               members and other
      progress                                                   stakeholders
  Build & solidify                                            Develop your plan
   relationships

                        World Wide International Leadership
                                                                                  24
                      Partners (800) 804-0120 www.wwilp.com
25




  World Wide International Leadership
Partners (800) 804-0120 www.wwilp.com
World Wide International Leadership
                                        28
Partners (800) 804-0120 www.wwilp.com
Team Description              Organizational Factors



                Team Purpose
                   & Vision



Team Membership               Team Communications




          World Wide International Leadership
        Partners (800) 804-0120 www.wwilp.com
The Completed TOA includes…
• Fields populated from
  previous entries
• Check box items entered
• Worksheets inserted




   World Wide International Leadership
                                         30
 Partners (800) 804-0120 www.wwilp.com
On Your Mark
                                  Analyze the
                                 environment

                              Identify outcomes




        Go
Implement the plan                                                Get Set
Confirm performance                                             Identify team
 measures and track                  Synthesize               members and other
      progress                                                   stakeholders
  Build & solidify                                            Develop your plan
   relationships

                        World Wide International Leadership
                                                                                  31
                      Partners (800) 804-0120 www.wwilp.com
World Wide International Leadership
                                        32
Partners (800) 804-0120 www.wwilp.com
• How can your organization improve
  the performance of virtual teams?
• How does your organization
  support virtual teams and their
  leaders?
• How can you leverage distance
  learning and performance support
  for your global virtual teams?
    World Wide International Leadership
                                          33
  Partners (800) 804-0120 www.wwilp.com
35
To receive a free 14 day
                 subscription to the Global Team
                 Power Suite…
Lee S. Johnsen   • Drop your business card in the
                   container provided.
                 • Help yourself to a briefing paper.
                 • Receive an onboarding call with login
                   information.
                 World Wide International Leadership Partners
                               www.wwilp.com
                          johnsenL@ameritech.net
                                847-255-1031

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CETS 2012, Lee Johnsen, slides for Activate Your GtPS (GlobalTEAM Power Suite) & Boost Performance

  • 1. 1
  • 2. • The number of full-time employees and contractors who work remotely has increased over 800% in the past 5 years!* • Teams with members spread across the globe are more prevalent than ever and increasing! • More than 50% of these teams face challenges that derail them or do not meet their objectives.** * Nemertes Research ** Uniting the Virtual Workforce. Lojeski, Sobel & Riley. 4/08
  • 3. • How can organizations improve the performance of virtual teams? • How do organizations support virtual teams and their leaders? • How can we leverage distance learning and performance support for global virtual teams? World Wide International Leadership 3 Partners (800) 804-0120 www.wwilp.com
  • 4. 1. Global Virtual Teams (GVT) are a growing trend; research suggests they’re not performing well. 2. Yet our research discovered a lack of tools that help lead and manage GVT. 3. So, we created a set of tools and assessments to help leaders and members of GVT to be more efficient and more effective. World Wide International Leadership 4 Partners (800) 804-0120 www.wwilp.com
  • 5. 5 World Wide International Leadership Partners (800) 804-0120 www.wwilp.com
  • 6. High Effectiveness Team Performance Efficiency Same Same Same Same City Same Same Different Low Floor Building Site Country Continent Continent Dispersion MIT Sloan Management Review, Summer 2009 World Wide International Leadership 6 Partners (800) 804-0120 www.wwilp.com
  • 7. The Challenges of Leading the Multi-cultural Team 7 Tom (the manager) Omar Fernando Satsiko Jocelyn
  • 8.
  • 9. • Which of these challenges do you see most frequently? • What would you do if you were the leader of this team? (How would you consult with him?)
  • 10. Distance Time Culture World Wide International Leadership 10 Partners (800) 804-0120 www.wwilp.com
  • 11. 1. Take a few moments to reflect on Tom’s team and answer the 12 questions. 2. We’ll score and discuss the results a little later in the session. World Wide International Leadership 11 Partners (800) 804-0120 www.wwilp.com
  • 12. When managed well… • Global teams significantly outperform other teams.** • Innovation behaviors increase by 93%.** • Job satisfaction increases by 80%.** • On-time budget performance is increased by 50%.** ** Uniting the Virtual Workforce. Lojeski, Sobel & Riley.
  • 13. On Your Mark Analyze the environment Identify outcomes Go Implement the plan Get Set Confirm performance Identify team measures and track Synthesize members and other progress stakeholders Build & solidify Develop your plan relationships World Wide International Leadership 13 Partners (800) 804-0120 www.wwilp.com
  • 14. What Is World Wide International Leadership Partners? Educational tools, assessments, and workshops for leaders of globally dispersed teams What we offer…  Global TEAM Power Suite™ (GtPS)  Erasing the Distance™  Global Leadership Build-it-Shop  Coaching Teams and Team Leaders
  • 15. GtPS is a set of online assessments and tools that…enable leaders of global virtual teams to… Address factors of time, distance and culture Identify assumptions that could derail their global virtual teams Understand and manage their influence and communication style Create strategies to develop and maintain trust Establish strong working relations with stakeholders of different cultures Construct a successful team operating agreement Evaluate team roadblocks Understand cultural points of view and their implications Apply global virtual team best practices 15
  • 16. World Wide International Leadership 18 Partners (800) 804-0120 www.wwilp.com
  • 17. Two Great Truths: 1. The greater the spans of time, distance and culture, the more complex it is for team members to work effectively together. 2. The more that team members must rely on one another to achieve results, the greater the need for trust and alignment behind team purpose. World Wide International Leadership 20 Partners (800) 804-0120 www.wwilp.com
  • 18. 6 5 High High Complexity Complexity 4 Low High Reliance Reliance Complexity 3 2 Low Low Complexity Complexity Low High 1 Reliance Reliance Complexity = time, distance and 0 cultural interactions 0 1 2 3 4 5 6 Reliance = the level of interdependence Reliance among team members World Wide International Leadership 21 Partners (800) 804-0120 www.wwilp.com
  • 19. World Wide International Leadership 22 Partners (800) 804-0120 www.wwilp.com
  • 20. Business Need • Cultural Intelligence • Leadership • Organizational Processes • Communication • HR Policies • Training and Development • Competence World Wide International Leadership 23 Partners (800) 804-0120 www.wwilp.com
  • 21. On Your Mark Analyze the environment Identify outcomes Go Implement the plan Get Set Confirm performance Identify team measures and track Synthesize members and other progress stakeholders Build & solidify Develop your plan relationships World Wide International Leadership 24 Partners (800) 804-0120 www.wwilp.com
  • 22. 25 World Wide International Leadership Partners (800) 804-0120 www.wwilp.com
  • 23. World Wide International Leadership 28 Partners (800) 804-0120 www.wwilp.com
  • 24. Team Description Organizational Factors Team Purpose & Vision Team Membership Team Communications World Wide International Leadership Partners (800) 804-0120 www.wwilp.com
  • 25. The Completed TOA includes… • Fields populated from previous entries • Check box items entered • Worksheets inserted World Wide International Leadership 30 Partners (800) 804-0120 www.wwilp.com
  • 26. On Your Mark Analyze the environment Identify outcomes Go Implement the plan Get Set Confirm performance Identify team measures and track Synthesize members and other progress stakeholders Build & solidify Develop your plan relationships World Wide International Leadership 31 Partners (800) 804-0120 www.wwilp.com
  • 27. World Wide International Leadership 32 Partners (800) 804-0120 www.wwilp.com
  • 28. • How can your organization improve the performance of virtual teams? • How does your organization support virtual teams and their leaders? • How can you leverage distance learning and performance support for your global virtual teams? World Wide International Leadership 33 Partners (800) 804-0120 www.wwilp.com
  • 29. 35
  • 30. To receive a free 14 day subscription to the Global Team Power Suite… Lee S. Johnsen • Drop your business card in the container provided. • Help yourself to a briefing paper. • Receive an onboarding call with login information. World Wide International Leadership Partners www.wwilp.com johnsenL@ameritech.net 847-255-1031