Genera&on	  Switch:	  How	  to	  Transfer	  Boomer	  Brilliance	                 to	  Tech-­‐Savvy	  New	  Hires	  	      ...
Housekeeping	  o  Twi.er	  Hash	  Tag:	  #gltrain	  o  At	  any	  8me	  during	  the	  next	  hour,	  if	  you	  would	  l...
Today’s	  	  Speakers	  Andrew	  Krzmarzick	  Community	  Manager	  GovLoop	  	   Jeffrey	  Vargas	   Chief	  Learning	  Offi...
GENERATIONAL SWITCH:  HOW TO TRANSFER BOOMERBRILLIANCE TO TECH-SAVVY NEW            HIRES!             Company    Jeffrey ...
GENERATIONAL SWITCH:*Disclaimer: The following presentation and the content thereof is based onthe opinions and research o...
WHAT’S ON TAP FOR TODAY?1. Overview of the Four Generations in the Workplace2. How to Address Knowledge Transfer throughGe...
CAVEATS*Please Note: There will be generalizations made during                   the presentation.Generalizations by defin...
WHAT DOES YOUR WORLD LOOK LIKE?
PROGRESS DIAGRAMTraditionalists   Baby Boomers   Generation X   Generation Y                                              ...
TRADITIONALIST            §    Born before 1944Knowledge            §    Between 40-50 million  is myCurrency!          ...
BABY BOOMERS§  Born 1946- 1964§  78 Million Strong§  Largest Cohort of Government    Employees§  Kings & Queens of Pol...
GENERATION X§  Born 1965-1979§  50 million§  Independent Workers    (not tied to Group Think)§  Distrustful of Organiz...
GENERATION Y                        §  Born 1979 – 2000                        §  80 Million      - IB Graduate- Undergr...
KNOWLEDGE TRANSFERCONSIDER LOOKING AT KNOWLEDGETRANSFER THROUGH A GENERATIONAL LENS               Challenges?             ...
HOW YOU CAN PROMOTE KNOWLEDGE      TRANSFER FROM BOOMER TO OTHERS§  Create a culture that celebrates and rewards    the s...
ROLE OF TECHNOLOGY§  Game Changer – gives voice to    generation y; meets the educational    desires of all generations.§...
INSIGHTS     Percentage Who Slept with Phones Nearby                          Traditionalists                             ...
Replicate Skills of Workers§  Create a knowledge transfer “onboarding”    and “off-boarding” initiative  §    Built a bu...
C   A         S   E    Studies
Platforms
BOLD SUGGESTIONS§  Meet with your CLO, discuss your    thoughts and ideas regarding knowledge    transfer§  Be proactive...
WEBINAR PARTICIPANTS   What Should You:   §  Start Doing   §  Stop Doing   §  Continue to Do
Final ThoughtBe willing to take the lead, and help createthe change you want to see.Effective knowledge transfer has to ha...
Online	  Learning	  is	  the	  Future	  GENERAL	  SERVICE	  ADMINISTRATION	  (GSA)	  MODERNIZATION	  OF	  TRAINING	  
GSA	  is	  changing	  the	  way	  you	  take	  training	  
Travel	  required	  
Government-­‐wide	  Goals	  —  Expand	  Travel	  Management	  knowledge	  —  Educate	  on	  required	  travel	  regulati...
Old	  Processes	                                                    New	  Processes	  Training	  registra&on	  process	  i...
Old	  Processes	                                                 New	  Processes	  	                                      ...
Old	  Processes	                                                       New	  Processes	  Limited	  Repor&ng	  Capabili&es	...
Modernization	  
—  Kick	  off	  course:	  Travel	  Basics:	  How	  to	  obtain	  travel	  authorization,	  how	  to	  book	  my	  travel,	...
Why	  choose	  GSA	  for	  Training?	                    —  Over	  28	  year	  of	  subject-­‐matter	                    ...
GSA’s	  new	  Training	  is	  set	  to	  launch	   January	  of	  2013!	  
Generation switch: How to Transfer Boomer Brilliance to Tech-Savvy New Hires
Generation switch: How to Transfer Boomer Brilliance to Tech-Savvy New Hires
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Generation switch: How to Transfer Boomer Brilliance to Tech-Savvy New Hires

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Every government agency is increasingly worried about one big problem: capturing Baby Boomer knowledge before it walks out the door. At the same time, government training leaders know that new hires have grown up with different learning tools, techniques and technology. How do you bridge what seems like an ever-growing gap in order to transfer critical knowledge and experience from one generation to the next?

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Generation switch: How to Transfer Boomer Brilliance to Tech-Savvy New Hires

  1. 1. Genera&on  Switch:  How  to  Transfer  Boomer  Brilliance   to  Tech-­‐Savvy  New  Hires       December  13,  2012   Brought  to  you  by:  
  2. 2. Housekeeping  o  Twi.er  Hash  Tag:  #gltrain  o  At  any  8me  during  the  next  hour,  if  you  would  like  to  submit   a  ques8on,  just  look  for  the  "Ask  a  ques8on"  console.  The   presenters  will  field  your  ques8ons  at  the  end.    o  If  you  have  any  technical  difficul8es  during  the  webinar,  click   on  the  Help  bu.on  located  below  the  slide  window  and   you’ll  receive  technical  assistance.  o  And  finally,  aIer  this  session  is  complete,  we  will  be  e-­‐ mailing  you  a  link  to  the  archived  version  of  this  webinar,  so   you  can  view  it  again  or  share  it  with  a  colleague,  and  a   GovLoop  training  cer8ficate.  
  3. 3. Today’s    Speakers  Andrew  Krzmarzick  Community  Manager  GovLoop     Jeffrey  Vargas   Chief  Learning  Officer   Commodity  Futures  Trading  Commission   Lauren  Concklin   Marke8ng  Analyst   General  Services  Administra8on  
  4. 4. GENERATIONAL SWITCH: HOW TO TRANSFER BOOMERBRILLIANCE TO TECH-SAVVY NEW HIRES! Company Jeffrey Vargas Chief Learning Officer, LOGO Futures Trading Commission U.S. Commodity
  5. 5. GENERATIONAL SWITCH:*Disclaimer: The following presentation and the content thereof is based onthe opinions and research of Jeffrey Vargas, and do not represent the opinions of the Federal Government or the U.S. CFTC. Company Jeffrey Vargas Chief Learning Officer, LOGO Futures Trading Commission U.S. Commodity
  6. 6. WHAT’S ON TAP FOR TODAY?1. Overview of the Four Generations in the Workplace2. How to Address Knowledge Transfer throughGenerational Lens3. Identify the Role of Technology in Workplace
  7. 7. CAVEATS*Please Note: There will be generalizations made during the presentation.Generalizations by definition are not true of everyone, but provide a useful framework for discussion.
  8. 8. WHAT DOES YOUR WORLD LOOK LIKE?
  9. 9. PROGRESS DIAGRAMTraditionalists Baby Boomers Generation X Generation Y Hello! Knowledge I will be your is my boss in a few currency years, are you ready?
  10. 10. TRADITIONALIST §  Born before 1944Knowledge §  Between 40-50 million is myCurrency! §  Less than 10% of the workforce §  Believers in Organizational Hierarchy §  Logical and Sequential §  Believers in Process §  WYSIWYG’s
  11. 11. BABY BOOMERS§  Born 1946- 1964§  78 Million Strong§  Largest Cohort of Government Employees§  Kings & Queens of Political Savvy§  Lead by “Group Consensus”§  Challenge Authority§  Defined by Work, Defined by Past Accomplishments§  Competitive§  Perks are Important
  12. 12. GENERATION X§  Born 1965-1979§  50 million§  Independent Workers (not tied to Group Think)§  Distrustful of Organizations§  Intent on Balancing Work & Life§  Technologically Savvy§  Interested in Results over Process§  Communication Skills Lacking§  Organizational Truth Tellers (self appointed)
  13. 13. GENERATION Y §  Born 1979 – 2000 §  80 Million - IB Graduate- Undergrad in 3 yrs.-  Pursuing Masters §  Driven, Entrepreneurial & -  Business Owner -  World Traveler -  Great Daughter Impatient §  Most Educated Generation §  Most Technologically Savvy Generation §  Most Programmed Generation §  Lacks Leadership Experience §  Trouble Dealing with Adversity
  14. 14. KNOWLEDGE TRANSFERCONSIDER LOOKING AT KNOWLEDGETRANSFER THROUGH A GENERATIONAL LENS Challenges? Opportunities?
  15. 15. HOW YOU CAN PROMOTE KNOWLEDGE TRANSFER FROM BOOMER TO OTHERS§  Create a culture that celebrates and rewards the sharing of knowledge§  Speak to a boomers legacy - not how they are to help you meet your needs§  Give boomers credit for “creating” the knowledge transfer program, let them “own it” at some level.
  16. 16. ROLE OF TECHNOLOGY§  Game Changer – gives voice to generation y; meets the educational desires of all generations.§  Real-Time Accessibility – Offers Information that is quick to find, easy to access, accurate, relevant, enjoyable, and has great utility.
  17. 17. INSIGHTS Percentage Who Slept with Phones Nearby Traditionalists 20% Boomers 50% Gen X 68% Millennials 83%Source: Generational Differences Presentation, Anna Abbey & Sharon Ridings, Environmental Protection Agency, March 2011 Pew Study, 2010
  18. 18. Replicate Skills of Workers§  Create a knowledge transfer “onboarding” and “off-boarding” initiative §  Built a business case for the program using some of the principles of risk management §  Invite Generation X to lead it; invite Generation Y to support it§  Create/utilize a knowledge transfer system§  Pilot program, market results – internally/ externally
  19. 19. C A S E Studies
  20. 20. Platforms
  21. 21. BOLD SUGGESTIONS§  Meet with your CLO, discuss your thoughts and ideas regarding knowledge transfer§  Be proactive and “test” MOOC (Massive Open Online Courses); educational offering through: Itunes University, Khan Academy, EdX and Cousera§  Offer to serve in a reserve mentoring role
  22. 22. WEBINAR PARTICIPANTS What Should You: §  Start Doing §  Stop Doing §  Continue to Do
  23. 23. Final ThoughtBe willing to take the lead, and help createthe change you want to see.Effective knowledge transfer has to happenout of want, not just need (your need).Seek to partner with a boomer and unleashyour true potential – knowledge transferalways happens in a context of real trust.
  24. 24. Online  Learning  is  the  Future  GENERAL  SERVICE  ADMINISTRATION  (GSA)  MODERNIZATION  OF  TRAINING  
  25. 25. GSA  is  changing  the  way  you  take  training  
  26. 26. Travel  required  
  27. 27. Government-­‐wide  Goals  —  Expand  Travel  Management  knowledge  —  Educate  on  required  travel  regulations,  policies  and  procedures  —  Improve  the  use  of  government  mandatory  travel  programs  by   explaining  the  use,  benefits,  selection  processes  and  related   responsibilities  Desired  Outcomes:   —  Reduce  travel  mistakes   —  Enable  agencies  to  realize  efficiencies  and  savings    
  28. 28. Old  Processes   New  Processes  Training  registra&on  process  is  manual  and   Training  registra&on  process  is  electronic  paper-­‐based  Student(s)  complete  a  paper  registra8on   Student(s)  complete  online  form  and  submit  form  and  either  fax  or  scan  and  email  the   using  the  state  of  the  art  LMS  system.  form  to  Travel  Training  staff.  Travel  Training  staff  manually  enter  registra8on  data  into  a  legacy  Path  lore   Students  will  enter  any  addi8onal  registra8on  learning  management  system,  an  excel   data  into  the  LMS  solu8on.  Course  counts  and  spreadsheet  mailing  list,  and  update  the   mailing  informa8on  will  be  stored  in  the  LMS.  number  of  students  per  course  in  another  spreadsheet.     Students  will  have  the  op8on  to  make  an  Travel  Training  staff  manually  processes   electronic  check  or  credit  card  payment.  The  registra8on  payment  and  tracks  the   LMS  solu8on  will  work  with  an  e-­‐commerce  payments  in  another  excel  spreadsheet.   solu8on.  
  29. 29. Old  Processes   New  Processes      Limited  Web-­‐based  Training  Capabili&es   Maximally  Prac&cable  Web-­‐based  Training   Capabili&es  Web-­‐based  training  is  currently  hosted  in  a    separate  learning  management  system:   Training  will  be  hosted,  tracked  and  accessed  OPM’s  LMS.   through  the  LMS  solu8on.     The  LMS  solu8on  will  support  the  training  Travel  training  must  go  through  a  vendor   registra8on  and  record  course  comple8on  to  make  simple  content  updates,   informa8on  (Web-­‐based  courses  will  have  troubleshoot  issues,  and  must  manually   automa8c  comple8on  data  compiled  while  register  students  in  the  OPM  LMS.   instructors  must  enter  comple8on  data  for   students).    
  30. 30. Old  Processes   New  Processes  Limited  Repor&ng  Capabili&es   Improved  Repor&ng  Func&onality  and    Capabili&es  The  current  legacy  Path  lore  repor8ng    capabili8es  do  not  allow  for  any  meaningful   The  LMS  solu8on  provides  standard  and  custom  repor8ng.   repor8ng  capabili8es.  Data  must  be  manually  extracted  monthly  and   New  repor8ng  func8onality  will  eliminate  manually  cross-­‐referenced  with  our  regional  finance   extracted  reports  and  allow  for  quicker  repor8ng  to  database  to  pull  all  informa8on  together.   regional  finance  database.     New  repor8ng  func8onality  will  eliminate  manually  Financial  tracking  is  manual  and  financial  reports   financial  reports  and  allow  for  streamlined  must  be  manually  reconciled.   reconcilia8on.     Repor8ng  func8onality  will  permit  reports  to  be  Data  repor8ng,  that  connects  which  agencies  are   customized  to  allow  for  reports  by  federal  agency  taking  which  courses  and  contribu8ng  x  dollars   (including  their  enrollment,  courses  taken  and  of  revenue,  is  manual.   contribu8ng  dollars  or  course  fees).  Data  repor8ng  tracking  par8cipant  numbers  for   Automated  data  repor8ng  tracking  by  par8cipant  each  course,  loca8on,  and  quarter  are  manual   numbers  for  each  course,  loca8on,  and  8me  period  and  must  be  compiled  each  quarter/annually.   (quarterly/annually).      Revenue  data  is  manually  tracked.   Revenue  data  more  efficient  with  increased   repor8ng  func8onali8es.  
  31. 31. Modernization  
  32. 32. —  Kick  off  course:  Travel  Basics:  How  to  obtain  travel  authorization,  how  to  book  my  travel,  and  how  to  complete  a  travel  authorization.      Uses  techniques  borrowed  from  the    video  game  industry  to  engage  learners.      —  2nd  Course  (February/March):    How  to  attend  a  conference:  The  course  is  designed  to  educate  travelers    on  Federal    Travel  Regulations  and  ethical  guidance  as  it    pertains    to  attending  a  conference  on  TDY.        
  33. 33. Why  choose  GSA  for  Training?   —  Over  28  year  of  subject-­‐matter   experience   —  One-­‐stop  shop  for  up-­‐to-­‐date   travel  courses   —  Transitions  away  from  tools  like   Presenter  and  Captivate  and   moving  towards  Flash  –   interactive  technology   —  Introducing  new  materials  and   teaching  techniques  to  move   away  from  outdated  learning   tools  
  34. 34. GSA’s  new  Training  is  set  to  launch   January  of  2013!  

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