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Identifying
Market Segments
and Targets
Marketing Management
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-2
Four levels of Micromarketing
Segments
Local areas Individuals
Niches
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-3
Segmenting Consumer Markets
Geographic
Demographic
Psychographic
Behavioral
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-4
Demographic Segmentation
Age and Life Cycle
Life Stage
Gender
Income
Generation
Social Class
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-5
Behavioral Segmentation
Decision Roles
• Initiator
• Influencer
• Decider
• Buyer
• User
Behavioral Variables
• Occasions
• Benefits
• User Status
• Usage Rate
• Buyer-Readiness
• Loyalty Status
• Attitude
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-6
The Brand Funnel Illustrates
Variations in the
Buyer-Readiness Stage
• Aware
• Ever tried
• Recent trial
• Occasional user
• Regular user
• Most often used
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-7
Loyalty Status
Switchers
Shifting loyals
Split loyals
Hard-core
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-8
Figure 8.3 Behavioral
Segmentation Breakdown
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-9
The Conversion Model
Convertible Shallow Average Entrenched
Strongly
unavailable
Ambivalent Available
Weakly
unavailable
Users Nonusers
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-10
Segmenting for Business Markets
Demographic
Operating Variable
Purchasing Approaches
Situational Factors
Personal
Characteristics
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-11
Steps in Segmentation Process
Needs-based segmentation
Segment identification
Segment attractiveness
Segment profitability
Segment positioning
Segment acid test
Marketing-Mix
Strategy
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-12
Effective Segmentation Criteria
Measurable
Substantial
Accessible
Differentiable
Actionable
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-13
Figure 8.4 Patterns of
Target Market Selection
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-14
Figure 8.4 Patterns of
Target Market Selection
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-15
Figure 8.4 Patterns of
Target Market Selection
Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-16
Figure 8.5 Segment-by-Segment
Invasion Plan

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Identify Marketing Segment and Target

  • 2. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-2 Four levels of Micromarketing Segments Local areas Individuals Niches
  • 3. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-3 Segmenting Consumer Markets Geographic Demographic Psychographic Behavioral
  • 4. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-4 Demographic Segmentation Age and Life Cycle Life Stage Gender Income Generation Social Class
  • 5. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-5 Behavioral Segmentation Decision Roles • Initiator • Influencer • Decider • Buyer • User Behavioral Variables • Occasions • Benefits • User Status • Usage Rate • Buyer-Readiness • Loyalty Status • Attitude
  • 6. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-6 The Brand Funnel Illustrates Variations in the Buyer-Readiness Stage • Aware • Ever tried • Recent trial • Occasional user • Regular user • Most often used
  • 7. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-7 Loyalty Status Switchers Shifting loyals Split loyals Hard-core
  • 8. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-8 Figure 8.3 Behavioral Segmentation Breakdown
  • 9. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-9 The Conversion Model Convertible Shallow Average Entrenched Strongly unavailable Ambivalent Available Weakly unavailable Users Nonusers
  • 10. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-10 Segmenting for Business Markets Demographic Operating Variable Purchasing Approaches Situational Factors Personal Characteristics
  • 11. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-11 Steps in Segmentation Process Needs-based segmentation Segment identification Segment attractiveness Segment profitability Segment positioning Segment acid test Marketing-Mix Strategy
  • 12. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-12 Effective Segmentation Criteria Measurable Substantial Accessible Differentiable Actionable
  • 13. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-13 Figure 8.4 Patterns of Target Market Selection
  • 14. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-14 Figure 8.4 Patterns of Target Market Selection
  • 15. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-15 Figure 8.4 Patterns of Target Market Selection
  • 16. Copyright © 2009 Dorling Kindersley (India) Pvt. Ltd. 8-16 Figure 8.5 Segment-by-Segment Invasion Plan