Case Study Brief
Samsung is one of the world’s leading brands; its products are purchased and used
by millions of people worldwide. As a result, consumers raise numerous questions and
comments during use, and they often seek answers via social media sites, primarily in
thematic forums. When discussing product-related matters, it is of critical importance
to receive accurate and professional responses. It is no coincidence that one of the
most important areas of application of social media monitoring tools is the support of
companies’ customer service activities.
The Social Intelligence Company Founded 2010 in Hungary by serial entrepreneurs. Replise provides social research services in more than 40 languages and operates offices in Germany, UK, Poland and Hungary. Focusing on social research using proven market research methodologies, Replise has established partnerships with classic market research firms. Replise’s services are based on the combination of a unique high-end social analytics platform and a team of qualified analysts with years of market expertise. We can provide access to historical as well as real time data from blogs, forums, news portals, video platforms and social networks like Twitter and Facebook. Replise products and services are used by well-known brands and many marketing and PR agencies across Europe.