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Remarketing 101 : Basics and Strategies
Priscilla Selwine | Sr Business Manager | July 25 2012




                    © 2012 Regalix Inc. Confidential, All Rights Reserved
About Priscilla
 Marketing and advertising professional with over 8 years of experience
 Manages both B2B and B2C clients in helping them leverage the Internet to
 achieve their marketing goals and objectives.
 Masters in Business Administration (Marketing) and a Graduation in Mass
 Media with a specialization in Advertising.




                  © 2012 Regalix Inc. Confidential, All Rights Reserved
Number crunching


1. 56.2% - online shopping cart
   abandonment*
2. 61.2% - items in shopping cart left
   behind without purchase*
3. Retargeted customers are 70% more
   likely to convert and will spend over 50%
   more than the average visitor**


                © 2012 Regalix Inc. Confidential, All Rights Reserved   Source: *Experian marketing | ** SEOMoz
Remarketing : how does it work?

                                                                      Ad Network Era                 Media Exchanges Era
  Media Planner Era




                                                     Inventory 1                       Inventory 2     Real Time Bidding
  Media site list
                                                                                                          platforms-

                      © 2012 Regalix Inc. Confidential, All Rights Reserved
So what is remarketing .

“    It’s a form of marketing in which
 you target users who have previously
           visited your website
                                                                            ”
                  The Old




“      the process of identifying an
    individual who has done something
            you have defined

                 The New
                                                                            ”
                    © 2012 Regalix Inc. Confidential, All Rights Reserved
6 types of remarketing : Site
                                                                             Works by placing a pixel on your

          Social              Search                                         website and tagging visitors
       remarketing          remarketing
                                                                             used effectively by ecommerce
                                                                             website to manage shopping cart
  Content                                           Site
remarketing                                      remarketing                 abandonment.
                                                                             More an optimization tool than a

          Email              SEO/ SEM
                                                                             customer acquisition tool.
       remarketing          remarketing




                     © 2012 Regalix Inc. Confidential, All Rights Reserved
Site Remarketing scenarios




            © 2012 Regalix Inc. Confidential, All Rights Reserved
6 types of remarketing : SEM/ SEO
                                                                                  Subset of Site targeting
                                                                                  Adds in another behavioral
            Social                Search
         remarketing            remarketing
                                                                                 dimension of the keyword that the
                                                                                 user used before coming to the
                                                                                 website.
    Content                                             Site
  remarketing                                        remarketing




            Email                SEO/ SEM
         remarketing            remarketing




                  © 2012 Regalix Inc. Confidential, All Rights Reserved
                                                                          Ref : Chango.com
6 types of remarketing: Email
                                                                          Involved sending an email message
                                                                          based on action taken on the
            Social                Search                                  website/ emailer sent.
         remarketing            remarketing




    Content                                             Site
  remarketing                                        remarketing




            Email                SEO/ SEM
         remarketing            remarketing




                  © 2012 Regalix Inc. Confidential, All Rights Reserved
6 types of remarketing : Content
                                                                          Works by placing your pixel on a
                                                                          third party site which displays your
            Social                Search                                  content.
         remarketing            remarketing

                                                                          i.e…whitepapers on third party
                                                                          sites, video / rich media
    Content                                             Site
  remarketing                                        remarketing          advertising.


            Email                SEO/ SEM
         remarketing            remarketing




                  © 2012 Regalix Inc. Confidential, All Rights Reserved
6 types of remarketing : Social
                                                                          Finding those who are socially
                                                                          similar to your customers.
            Social                Search
         remarketing            remarketing
                                                                            Typically done by looking at
                                                                           shared content.

    Content                                             Site
  remarketing                                        remarketing




            Email                SEO/ SEM
         remarketing            remarketing




                  © 2012 Regalix Inc. Confidential, All Rights Reserved
6 types of remarketing : Search
                                                                          Based on recent searches done on
            Social                Search                                  major search engines or website
         remarketing            remarketing
                                                                          Targets visitors who have not been
                                                                          to your website
    Content                                             Site
  remarketing                                        remarketing          remarketing the action of doing a
                                                                          search on google. – acquisition

            Email                SEO/ SEM                                 based remarketing method.
         remarketing            remarketing
                                                                          no restriction on competition term
                                                                          targeting.



                  © 2012 Regalix Inc. Confidential, All Rights Reserved
Search Remarketing how it works




           © 2012 Regalix Inc. Confidential, All Rights Reserved
                                                                   Ref : Chango.com
Best Practices to incorporate
   Segment sections on your website basis the buying cycle i.e… About us page
   – exploratory phase, shopping cart – buying phase, compare pricing –
   evaluation phase.
   Segment your visitors based on behavior and source. E.g.. Intent of users
   coming through search is higher than those who viewyour product on third
   party websites.
   Tag users based on action performed on the website i.e.. treat Casual users
   differently from informed users.
   Map out the ‘mini-conversions’ on your website e.g.. Free trial, download
   etc… and define a separate strategyto convert these users


                 © 2012 Regalix Inc. Confidential, All Rights Reserved
Best Practices to incorporate
   Define your communication strategybased on website segments and user
   interaction. e.g.. Coupon code vs product reminder vs discount
   Define your bidding strategy to manage ROI better e.g…bid lower on casual
   users and higher on shopping cart deserters.
   Create negative lists in your remarketing campaigns – add converted users to
   the negative list.




                  © 2012 Regalix Inc. Confidential, All Rights Reserved
Common Mistakes to Avoid

   Ensure you have the right attribution model – first source Vs last source.
   Avoid ‘over – targeting’ – set up frequencycaps
   Don’t invest in multiple remarketing solutions - Accuracyis more
   important than scale
   Don’t saturate your users browsing experience - set a maximum period of
   time for re-targeting based on the user buying cycle
   Don’t retarget everyone – map intent of prospects based on source and
   action taken on your assets (website, landing pages, download forms)
   Knowyour media reach – larger the network isn’t necessarily good.



                 © 2012 Regalix Inc. Confidential, All Rights Reserved
© 2012 Regalix Inc. Confidential, All Rights Reserved
Get in Touch

 Forefront of Innovation                                                         visit: www.regalix.com
  Digital Marketing Services
  TechnologyEnabled Services                                                     If you have any questions about this webinar please
  Regalix Labs                                                                   feel free to get in touch with the speaker Priscilla
                                                                                 Selwine, pselwine@ regalix-inc.com
 Multi-disciplinaryLeadership Team & Strong Advisory
 Board, 175+ Team
                                                                                 For a free evaluation of your website / ecommerce
                                                                                 portal, please get in touch with Ritu Josan,
 Fortune 500 and Venture Backed Customers (B2B and
                                                                                 rjosan@ regalix-inc.com
 B2C)


 Global Operations: HQ in Silicon Valley, 4 Offices


 IndustryRecognition




                         © 2012 Regalix Inc. Confidential, All Rights Reserved                                                          18

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Retargetting 101

  • 1. Remarketing 101 : Basics and Strategies Priscilla Selwine | Sr Business Manager | July 25 2012 © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 2. About Priscilla Marketing and advertising professional with over 8 years of experience Manages both B2B and B2C clients in helping them leverage the Internet to achieve their marketing goals and objectives. Masters in Business Administration (Marketing) and a Graduation in Mass Media with a specialization in Advertising. © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 3. Number crunching 1. 56.2% - online shopping cart abandonment* 2. 61.2% - items in shopping cart left behind without purchase* 3. Retargeted customers are 70% more likely to convert and will spend over 50% more than the average visitor** © 2012 Regalix Inc. Confidential, All Rights Reserved Source: *Experian marketing | ** SEOMoz
  • 4. Remarketing : how does it work? Ad Network Era Media Exchanges Era Media Planner Era Inventory 1 Inventory 2 Real Time Bidding Media site list platforms- © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 5. So what is remarketing . “ It’s a form of marketing in which you target users who have previously visited your website ” The Old “ the process of identifying an individual who has done something you have defined The New ” © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 6. 6 types of remarketing : Site Works by placing a pixel on your Social Search website and tagging visitors remarketing remarketing used effectively by ecommerce website to manage shopping cart Content Site remarketing remarketing abandonment. More an optimization tool than a Email SEO/ SEM customer acquisition tool. remarketing remarketing © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 7. Site Remarketing scenarios © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 8. 6 types of remarketing : SEM/ SEO Subset of Site targeting Adds in another behavioral Social Search remarketing remarketing dimension of the keyword that the user used before coming to the website. Content Site remarketing remarketing Email SEO/ SEM remarketing remarketing © 2012 Regalix Inc. Confidential, All Rights Reserved Ref : Chango.com
  • 9. 6 types of remarketing: Email Involved sending an email message based on action taken on the Social Search website/ emailer sent. remarketing remarketing Content Site remarketing remarketing Email SEO/ SEM remarketing remarketing © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 10. 6 types of remarketing : Content Works by placing your pixel on a third party site which displays your Social Search content. remarketing remarketing i.e…whitepapers on third party sites, video / rich media Content Site remarketing remarketing advertising. Email SEO/ SEM remarketing remarketing © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 11. 6 types of remarketing : Social Finding those who are socially similar to your customers. Social Search remarketing remarketing Typically done by looking at shared content. Content Site remarketing remarketing Email SEO/ SEM remarketing remarketing © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 12. 6 types of remarketing : Search Based on recent searches done on Social Search major search engines or website remarketing remarketing Targets visitors who have not been to your website Content Site remarketing remarketing remarketing the action of doing a search on google. – acquisition Email SEO/ SEM based remarketing method. remarketing remarketing no restriction on competition term targeting. © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 13. Search Remarketing how it works © 2012 Regalix Inc. Confidential, All Rights Reserved Ref : Chango.com
  • 14. Best Practices to incorporate Segment sections on your website basis the buying cycle i.e… About us page – exploratory phase, shopping cart – buying phase, compare pricing – evaluation phase. Segment your visitors based on behavior and source. E.g.. Intent of users coming through search is higher than those who viewyour product on third party websites. Tag users based on action performed on the website i.e.. treat Casual users differently from informed users. Map out the ‘mini-conversions’ on your website e.g.. Free trial, download etc… and define a separate strategyto convert these users © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 15. Best Practices to incorporate Define your communication strategybased on website segments and user interaction. e.g.. Coupon code vs product reminder vs discount Define your bidding strategy to manage ROI better e.g…bid lower on casual users and higher on shopping cart deserters. Create negative lists in your remarketing campaigns – add converted users to the negative list. © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 16. Common Mistakes to Avoid Ensure you have the right attribution model – first source Vs last source. Avoid ‘over – targeting’ – set up frequencycaps Don’t invest in multiple remarketing solutions - Accuracyis more important than scale Don’t saturate your users browsing experience - set a maximum period of time for re-targeting based on the user buying cycle Don’t retarget everyone – map intent of prospects based on source and action taken on your assets (website, landing pages, download forms) Knowyour media reach – larger the network isn’t necessarily good. © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 17. © 2012 Regalix Inc. Confidential, All Rights Reserved
  • 18. Get in Touch Forefront of Innovation visit: www.regalix.com Digital Marketing Services TechnologyEnabled Services If you have any questions about this webinar please Regalix Labs feel free to get in touch with the speaker Priscilla Selwine, pselwine@ regalix-inc.com Multi-disciplinaryLeadership Team & Strong Advisory Board, 175+ Team For a free evaluation of your website / ecommerce portal, please get in touch with Ritu Josan, Fortune 500 and Venture Backed Customers (B2B and rjosan@ regalix-inc.com B2C) Global Operations: HQ in Silicon Valley, 4 Offices IndustryRecognition © 2012 Regalix Inc. Confidential, All Rights Reserved 18