SlideShare a Scribd company logo
1 of 24
Vertical
Picture
goes here.
the MINDSETS
the MINDSETS
• Solution Finding OR Selling Goods or Services
• Inquiring & Learning OR Opinionating & Telling
• Pulling Gently OR Pushing Persistently
• Long TO OR Short TO
• Serving Value OR Closing Deal
Vertical
Picture
goes here.
the KNOWLEDGE
the KNOWLEDGE
• General Business and Sector Knowledge
• Industry & Own Services Knowledge
• Client Profile and History
• Decision Maker Profile and Background
• Current Trends and Competition
the SKILLS
the SKILLS
• Self Awareness and State Management
• Observing & Listening
• Questioning and Learning
• Paraphrasing and Aggregating Info
• Stepping Back and Moving On
• Computer & Time Management etc.,
why the
HEART?
why the HEART?
• The brain contains 100 Billion neurons
• The heart contains 40 Million
• The gut contains 100 Million
• All decisions require the participation and
support of the 40 Million in the heart. It’s the
core set of neurons.
the
TRIUNE
BRAIN
the Triune Brain
• the REASONING
• the ROMANTIC and
• the REACTIVE
standard
STAGES
OF THE
SELLER
SIDE
ecological
STAGES
OF THE
SELLER
SIDE
Ecology
STANDARD STAGESO F T H E
SELLER SIDE
• PROSPECT PROFUSELY
• QUALIFY CUSTOMER
• PRESENT PRODUCT
• MANAGE OBJECTIONS
• CLOSE THE DEAL
ecological
STAGES O F T H E SELLER
SIDE
• CONNECTS WITH CLARITY
• ENGAGES CREATIVELY
• INFLUENCES WITH CONSCIENTIOUSNESS
• ACQUIRES AUTHENTIC COMMITMENT
• SERVES WHOLE HEARTEDLY
THE 5R
QUESTIONING
TOOLBOX
R1- RESEARCH
QUESTIONS
• Tell us about your business
model please?
• Please describe your product
and service?
• Tell us about your past
experiences with a supplier
such as ourselves.
• Tell us how your previous
product / processes /policies
were successful.
• Might you have any ideas of
how this whole need came
about?
R2- REFLECTIVE
QUESTIONS
• When were you planning on
making this investment?
• How much time would your
team need in assessing the
benefits of our proposal?
R3- RESOURCE
ASSESSMENT
QUESTIONS
• What kind of impact do you foresee
on company profits afterwards?
• Can you describe how your team
will feel using this process?
R4-REDIRECTIONAL
QUESTIONS
• How and when exactly will your
team be drawing out the
paperwork on this arrangement?
• Tell me, Madam, how do you feel
about our new partnership?
R5- RECOMMITAL
QUESTIONS
the
TRIPLE
BOTTOM
LINE
“Learn the rules like a pro,
so you can break them like
an artist.’
-Pablo Picasso
Steal a Free eBook of ex Cerpts
www.mandhyan.com

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the HeART of the CLOSE, Raju Mandhyan