Optimizing Customer Support

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You know that outstanding customer support increases customer loyalty, but how do you know exactly what's working? That's the subject of our latest webinar around support center metrics and how they're used to uncover actionable insights. Kerri Nunnamaker and Taryn Cooper will explain why analyzing simple response efficiency can only get you so far, and why more in-depth analysis and complex metrics actually leads to increased repeat purchase rates and customer retention.

Data & Analytics

Optimizing Customer Support

3
Correlation between support usage and
user transactions
Identify at-risk, high LTV customers
Products that create support volume
What you’re going to learn
2
1

Case Study

Harris Farm Markets

Harris Farm Markets

Harris Farm Markets
Resolving individual customer issue
Making ongoing operational improvements

The Results

RJMetrics Demo

Number of tickets

Number of tickets

Number of tickets

Tickets by status

Average time to resolution

Average time to resolution

Peak ticket days and hours

Who is filing tickets?

Correlation between support usage and LTV

Identify at-risk, high LTV customers

Products that create support volume

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