Reducing Your CSA Scores


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Learn all about the FMCSA CSA (Compliance, Safety, Accountability). This presentation begins by explaining the what and why of CSA. You will also learn how the system works, how scores are calculated and how scores lead to increase scrutiny from DOT and FMCSA investigators. Finally, you will learn how to improve your scores and specific techniques for changing attitudes and behavior.

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  • Introduce myself and give my credentials A paradigm shift. “In the industry, we have to change the way we see things”. Comes from our own backgrounds and experiences. 100% driver turnover is not acceptable. It is more expensive to higher new drivers than it is to retain the good ones. Use Covey’s example, driver’s see things one way, companies see them another way.There are three ways to incentivize behavior, negative reenforcement, positive reenforcement and love/loyalty
  • Anne Ferro, Director of the Federal Motor Carrier Safety Administration, thinks it is too easy to become a motor carrier. She believes there are too many bad commercial drivers on the road and she wants to get them off the road by raising the bar. I don’t think they have made it any more difficult to get into the trucking industry, they have just made it harder to stay in. There are two main ways I feel the FMCSA is pushing their Safety Initiative
  • Basically a three part processFirst, measuring the aspects of operating a truck that contribute to crashes and making the data quantifiable so carriers can be compared against each other.Second, is evaluating the data and comparing different carriers. The carriers whose records are worse than their peers are then singled out.Third, the FMCSA then makes contact with the carrier by several different methods depending on the severity of the case.
  • Adfaf questionnaire =
  • Safety Even Group for HOS
  • Seven BASIC Categories-give basic explanation of each. You don’t want to see the triangles with the exclamation point in the middle, that means you are above the threshold and on the FMCSA’s radar. If you are above the threshold in two categories for two consecutive months you will be added to the DOT’s list to be audited.Review each category, briefly discuss what companies have to do stay in compliance. Mention roadside inspections and how they impact scores. Talk about safety practices that will keep motor carriers out of trouble in each category.
  • These are the threshold limits for each BASIC, if a company is above the threshold in any category they are on the FMCSA’s radar and are likely to experience some kind of intervention.
  • The FMCSA escalates their level of intervention if things don’t get corrected, they start out small and relatively simple and get more intrusive and as time goes on.
  • Negative of all this investigations except the comprehensive is that even if you do well you won’t get a satisfactory safety rating out of it.
  • Grandpa Vernon’s kneesTook AdvilTold he needed knee replacementOpted for shots of a joint lubricant insteadBy the time the problem was bad enough that he would consider surgery he was too oldSpent the last years of his life barely able to walk
  • Your Point of ViewA paradigm shift. “As an industry, we have to change the way we see things”. Comes from our own backgrounds and experiences. 100% driver turnover is not acceptable. It is more expensive to higher new drivers than it is to retain the good ones. Use Covey’s example, driver’s see things one way, companies see them another way.Your paradigm is what drives your attitude and your behavior. Add video from6:09-7:42 and/or the navy captain and lighthouse private story.
  • Have half the room look at the picture of the young lady and the other half of the room look at the picture of the old lady. The experiences the drivers have had in their lives has created a set of ideas that makes them see the world in one way and trucking company owners and managers have had a completely different set of experiences in their lives that has created a completely different group of ideas. Each group can see the same thing or be part of the same experience and have a completely different attitude or behave differently in that situation.
  • Attitudes usually are not going to change overnight, you will have to invest some time and effort into the change, some driver’s may never change and they may not be the right driver’s for you.WIIFM things directly affect attitude and can be used to encourage good behavior. If you are paying your drivers below market rate they are going to naturally have a bad how gives a damn about the company attitude, if you pay them market rate or more you set the stage for a better perception of the company.
  • Some of the things we are going to talk about today are going to be hard for some of folks to hear because for some the ideas we discuss will contradict the current way you are doing things. What is the definition of insanity? Drivers are treating their companies the same way they have in the past and companies are treating their drivers as drivers have always been treated and everyone wonders why driver turnover continues to be a problem. Drivers feel no loyalty to their companies and companies feel no loyalty to their drivers, it is a vicious cycle. The mentality in the industry has to change.Everyone has to think like an owner and everyone is an owner The owner owns the business the driver owns his/her life. The owner controls the business, the driver has control over his or her life. The owner makes decisions to better the business, the driver makes decisions that better his/her life.
  • Tell them if they will email me, I will get them a copy of this presentation.
  • Reducing Your CSA Scores

    1. 1. Get Serious About Reducing Your CSA Scores Presenter: Chris Vernon
    2. 2. Agenda Introduction • What Is CSA (Compliance, Safety, Accountability) • Why Do We Have It • Why Does It Matter To You How Does CSA Work • Measurement-SMS (Safety Measurement System) • Evaluation • Intervention
    3. 3. Agenda How To Use The System • Logging In • Main Portal • SMS (Safety Measurement System) Solving The Problem • Driver Attitude • Driver Behavior • Company Attitude • Company Behavior
    4. 4. What Is CSA? • An FMCSA initiative to improve large truck and bus safety and ultimately reduce crashes. • It introduces a new enforcement and compliance model that allows FMCSA and its State Partners to contact a larger number of carriers earlier in order to address safety problems before crashes occur.
    5. 5. Why Such A Push For Safety • Commercial Vehicle Statistics for 2011: – 4,000 fatalities nationwide – 400,000 injuries nationwide – 22 fatalities in Utah
    6. 6. How Do CSA Scores Affect You • Decreased Load Rates • Increased Insurance Rates • Lowers Credibility • FMCSA Intervention – Early Contact • Extra inspections • Warning letter – Investigation • Offsite Investigation • Onsite Focused • Onsite Comprehensive – Follow-on • Corrective Action Plan • Safety Rating Downgrade • Notice of Claim (Fines) • Out-of-Service Order
    7. 7. How Does CSA Work Three Step Process • Measurement • Evaluation • Intervention
    8. 8. Measurement Step One Safety Data Collection – Roadside Inspections – Traffic Citations (Can be entered into the system even if a ticket is not issued) – Crash Data Violations Classified Into 1 of 7 BASICs
    9. 9. 7 BASICs 1. Unsafe Driving-Speeding, reckless driving, etc. 2. Hours-of-Service Compliance-Logbook violations, driving while ill, etc. 3. Driver Fitness-No CDL, no/expired medical card, etc. 4. Controlled Substances/Alcohol-Use or possession of controlled substances/alcohol, etc. 5. Vehicle Maintenance-Breaks, lights, mechanical defects 6. Hazardous Materials Compliance-Release of HM, no placards, etc. 7. Crash Indicator-Pattern of high crash involvement, etc.
    10. 10. Measurement Step Two Each BASIC is given a numerical value score This is the formula for HOS, Driver Fitness and Vehicle Maintenance
    11. 11. Time Time/Weight Factor Less than 6 months 3 6 months – less than 1 year 2 1 year – less than 2 years 1 2 years and older Dropped from SMS
    12. 12. Measurement Step Four Placed In A Group Of Your Peers, Given Percentile Ranking
    13. 13. Evaluation
    14. 14. Evaluation
    15. 15. Evaluation BASIC General HM Passenger Unsafe Driving, HOS Compliance, Crash Indicator 65% 60% 50% Driver Fitness, Controlled Substances/Alcohol, Vehicle Maintenance 80% 75% 65% HM Compliance 80% 80% 80% Thresholds
    16. 16. Intervention Early Contact • Warning Letter • Extra Roadside Inspections – ISS (Inspection Selection System) • Every Motor Carrier has an ISS score. Enforcement officials and systems like PrePass use your ISS score to determine if your truck and driver are selected for an inspection.
    17. 17. Intervention • Investigation – Offsite Investigation – Onsite Focused – Onsite Comprehensive
    18. 18. Intervention • Follow-On – Cooperative Safety Plan – Notice of Violation, requires a Corrective Action Plan – Notice of Claim, Involves Civil Penalties – Operations Out-of-Service Order
    19. 19. Logging Into The FMCSA Portal First Time users can request an account for the FMCSA Portal at:
    20. 20. Solving The Problem We Tend To Treat The Symptoms, Not Cure The Problem
    21. 21. Solving The Problem What is the CSA equivalent of the symptom? • Behavior What is the CSA equivalent of the problem? • Attitude
    22. 22. A Paradigm Shift Paradigm (n): a theory or a group of ideas about how something should be done, made, or thought about. -Merriam-Webster
    23. 23. What Do You See?
    24. 24. Attitudes Have To Change “All the significant breakthroughs were Break- Withs old ways of thinking.” -Thomas Kuhn
    25. 25. Driver Attitude There are two things that significantly impact a driver’s attitude: 1. Their perception of how they are viewed by the company 2. WIIFM 1. PSP (Pre-Employment Screening Program) 2. Compensation 3. Spiffs
    26. 26. Driver Perception/Attitude It Requires A Partnership Partnership: (n) a relationship resembling a legal partnership and usually involving close cooperation between parties having specified and joint rights and responsibilities -Merriam-Webster
    27. 27. Driver Perception/Attitude “Our Driver’s Are Our Greatest Asset” • Do you just give the phrase lip service • Do you really mean it? • How do you show it? – Happy Birthdays – Random Treats – Get Well Cards/Condolences – It’s The Small Stuff
    28. 28. Driver Behavior What tool at your disposal can have the greatest impact on overall driver behavior? PSP (Pre-Employment Screening Program) “Past behavior is the best predictor of future behavior” “An ounce of prevention is worth a pound of cure” -Benjamin Franklin
    29. 29. Negative Reinforcement, Examples • Withhold pay • New drivers go through probationary period • Verbal/Written warnings • Unpaid time off • Assign unfavorable routes • Fewer miles • Termination
    30. 30. Positive Reinforcement, Examples • Note on a dipstick • Gift cards for clean inspections • Monthly mileage bonus for no violations • Written/verbal appreciation • Something that includes the significant other • Visible token that gives bragging rights, i.e. hat • Point system with catalog of items • Paid time off • Driver of the month • Driver of the year • Competition to see who can go the longest without a violation
    31. 31. Company Attitude • CSA score management requires a proactive approach • Drivers are not your enemy
    32. 32. Company Behavior Best Practices • Use PSP, Companies who use PSP see a 15% reduction in crashes and a 17% drop in driver- related out-of-service orders. • Don’t hire bad drivers, The Pareto Principle (80% of the effects come from 20% of the causes) • Fix driver turnover (Most driver turnover happens in the first 6 months) • Major cause of early turnover comes from misaligned expectations
    33. 33. PSP
    34. 34. More Best Practices • Create a positive, CSA conscious culture • Check your CSA scores regularly, investigate EVERY inspection/violation • Reward or punish every driver on every inspection • If it was not your violation fight it, DataQs
    35. 35. DataQs
    36. 36. Questions? Contact Info 866-735-8411