IMPROVE YOUR QUALITY STANDARDS SYSTEMATICALLY Quality management aims to ensure continuous improvement in quality and efficiency. Quality auditing is a proven method to achieve this objective. An audit systematically assesses whether a business process meets certain pre-defined standards. When this process concerns quality management (QM), it is known as a quality audit. Its purpose is to show the areas for possible and necessary improvements. Utilize diagrams, tasks, process steps and other features of quality auditing for PowerPoint: http://www.presentationload.com/quality-auditing-powerpoint-template.html In our Quality Auditing template, every step of the audit process is explained, and detailed charts and graphs display how to implement them. Our comprehensive set makes briefing your audit team or introducing quality audits to your company a simple task.

1. PREMIUM POWERPOINT SLIDES
Quality auditing

2. QUALITY AUDITING
POWERPOINT TEMPLATE

3. Quality is never an
accident. It is always
the result of
intelligent effort.
John Ruskin
(English Writer, Painter, Art Critic
And Social Reformer)

4. INTRODUCTION
Quality Auditing
An audit generally
reviews processes.
When it involves
quality management
processes, it is
known as quality
auditing.
QUALITYAUDITING=
QUALITY
MANAGEMENT TOOL
Its tasks are to assess
and determine the
potential
effectiveness of a
quality management
system and whether
improvements or
corrective action is
needed.

5. QUALITY MANAGEMENT
Quality Categories
STRUCTURAL QUALITY PROCESS QUALITY RESULT QUALITY
QUALITY ASSURANCE
QUALITY MANAGEMENT

6. QUALITY IN THE DEMING CYCLE (PDCA)
QUALITY IMPROVEMENT:
correct processes
make improvements
QUALITY SPECIFICATIONS:
plan production processes
plan service processes
QUALITY INSPECTION:
check results
QUALITY PRODUCTION:
implement plans
QUALITY MANAGEMENT
Quality in the Deming Cycle (PDCA)
Plan
DoCheck
Act

7. QUALITY MANAGEMENT
Quality Policy and Quality Management
Strategy Management Task
QUALITY MANAGEMENT
Explains the quality of
higher-level management tasks
QUALITY POLICY
Specifies principles significant to
the company

8. QUALITY MANAGEMENT
Quality Management System
WHATIS A QUALITY
MANAGEMENTSYSTEM?
This includes methods for
implementing quality
management concepts where
customer satisfaction is the
primary focus.

9. AUDITING BASICS
Audit Criteria and Audit Evidence
AUDIT EVIDENCE
“Records, statements of fact or other
information which are relevant…and
verifiable.”
ISO 19011, Section 3.3
AUDIT CRITERIA
“Set of policies, procedures or
requirements used as a reference…”
ISO 19011, Section 3.2
AUDIT
“Systematic, independent and documented process for obtaining audit evidence and
evaluating it objectively to determine the extent to which the audit criteria are
fulfilled.”
ISO 19011, Section 3.1

10. TASKS OF QUALITY
AUDITS
QUALITY
AUDIT
Detects where
best methods
are used
Detects where
best methods
are not used
Best methods
are proven and
shared
Allows project
team to
implement the
best methods
Offers
reassurance to
sponsors

11. AUDITING BASICS
Audit object
PRODUCT AUDIT
(also known as service audit)
PROCESS AUDIT SYSTEM AUDIT
Parts
End products
Processes
Activities
Structural aspects
Functional aspects

12. AUDITING BASICS
General Audit Goals
Specify the effectiveness
of the quality
management system.
Increase employee
morale.
Provide information for
further approaches.
Strengthen thought
processes within the
company.
Provide information for
the quality management
review.
Initiate corrective
measures.

13. AUDITING BASICS
Requirements for Successfully Completing a Quality Audit
SUFFICIENT AUDITOR
QUALIFICATION
EXISTING OPERATIONAL
PHASE
EMPLOYEE INFORMATION OF
THE AREA TO BEEXAMINED
CREATING A REPORT

14. AUDITING PROCESS
Audit Program
DO
PLAN
ACT
CHECK
Set audit program objectives
 Roles/ responsibilities
 Determine resources
 Scope
 Assess risks
 Specify procedure
Implement audit program
Monitor and assess audit program
Improve audit
program
Establish audit program
 Objectives/ scope of each audit
 Choice of methods
 Selection of team members
 Responsibility of each audit
 Manage audit results
 Manage records

15. Information Analysis
AUDITING PROCESS
Detection by adequate sampling and
verification
AUDIT CRITERIA RATING
RATING
Audit evidence
Audit findings
INFORMATION ANALYSIS
AUDIT CONCLUSION

16. AUDITOR
8 Tips for the Auditor
1. DO NOTBE THEPOLICE
The audit should not feel like an
interrogation for employees. The
auditor should always respect those
being audited and communicate with
them on the same level.
2. DO NOTBE A KNOW-IT-ALL
The auditor should make helpful
suggestions for improvement instead of
criticizing. It could offend others and
hinder improvement.
3. DO NOT OBSESS OVER
WEAKNESSES
The auditor should not fixate on
vulnerabilities. It is perfectly acceptable
if an audit provides no findings.
4. COME TO A CONCLUSION
To avoid misunderstandings, always give
a final summary of the audit findings.

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