How our partners provide better support thanks to 360 Monitoring @Cloudfest 2022
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360 Monitoring is a powerful tool to always keep you up to speed with everything happening inside your infrastructure but also around. In this talk we want to share an example how one of our customers achieved to provide better support to their end clients thanks to our monitoring solution.
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Webpavement
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Web Contact System Overview - Cisco Integration
The document summarizes a web contact system that provides a unified platform for customer interactions across multiple channels including web, voice, social media, and mobile. The system integrates with UC tools and CRM applications to provide a blended agent experience. Key features include instant messaging, audio/video calls, document sharing, web pushing, proactive web capabilities, and support for mobile apps. It allows customers to interact with businesses and contact centers through a variety of channels in a unified manner.
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MultiValue Gets SaaS-y
The Cloud offers great opportunity for disruption in the business world by offering ways to create, test, and deploy applications with greater reach and more simplicity than ever before. Come learn about the Cloud and how Rocket MV is helping you get SaaS-y with capabilities such as Account Based Licensing, RESTful APIs, and micro-services.
Darwin Overview
Darwin is recruitment software that provides:
1) Fast processing of candidates and vacancies with all information accessible from a single screen.
2) Powerful search functionality that can search across hundreds of thousands of records instantly.
3) Integration with Outlook, job boards, social media and websites to streamline the recruitment process.
4) Advanced functionality and enterprise-level reporting included as standard features.
The software is highly configurable, scalable, and integrates with other systems through its open API. Customers receive dedicated support from account managers and a service center.
Global Monitor
Global Monitor is a service that monitors Verint and Avaya Workforce Optimization applications to ensure they are operating optimally. It provides real-time dashboards displaying metrics and application status, as well as smart alerts classified by criticality to notify users of issues. By combining primary analysis with secondary analysis from experienced technicians, Global Monitor ensures all impactful issues and negative trends are reported effectively to customers.
Security from the Inside
Teramind provides a user-centric security approach to monitor employee behavior. Our software streamlines employee data collection in order to identify suspicious activity, detect possible threats, monitor employee efficiency, and ensure industry compliance. We help reduce security incidents by providing real-time access to user activities by offering alerts, warnings, redirects and user lock-outs to keep your business running as efficiently and secure as possible. Teramind provides both cloud-based and on-premise deployment options to meet your organization’s requirements.
Unvired Digital Enterprise Platform- Whitepaper
Unvired Digital Enterprise Platform (UDEP) is a mobility, offline, digitization and integration platform to create the Digital Enterprise easily and affordably. Mobilize business processes and data from various enterprise backend systems to all leading mobile devices (smartphones and tablets) and Web. Unvired Digital Enterprise Platform (UDEP) helps Digitize Business Dashboards, Sales, Distribution, Plant Maintenance, Retail, Production, Customer Relationship Management, Finance, HR and other processes using UDEP. Build rich HTML5 apps once and deploy them online (web) and offline (mobile), true build once deploy anywhere!
Unvired understands that customers would like to minimize the number of platforms that are run in their enterprises. Our customers have demanded a single platform that can meet all their digital, mobility and integration needs. We are proud to announce that we have achieved all these in UDEP:
Mobile Application Development Platform
Mobile Backend As A Service (MBaaS)
Offline and Conflict Resolution Framework
Internet of Things Platform
Digital Platform
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- 1. Welcome to your WebPros How our partners provide better support thanks to 360 Monitoring 2022
- 2. 360 Monitoring It’s a comprehensive, panel-agnostic monitoring solution designed for multi-server and multi- site management. With multiple configurable dashboards users can track any number of websites and servers from anywhere on a single screen. Monitoring Solution Build and grow your business with confidence, supported by world-class internal and external system monitoring. Including personalized website uptime alerting, one-minute checks, server metrics, and beyond.
- 7. 7 - The CL Plugin tracks all Shared Hosting Accounts. If the accounts hit more than 50% of CPU Usage during 5 min time frame they call a webhook to their backoffice CloudLinux Specifics
- 8. 8
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- 12. 12 360 Monitoring helps the Support team of Hosting Werft to directly know what is up with the website or the server if a customers calls them. Previously it was an issue to identify the real issue due to limited information by the users Hosting Werft - Understanding User Issues
- 13. 13 GET YOUR DEMO NOW at the WebPros Booth #G33
- 14. Спасибо! Danke! ¡Gracias! Merci! Grazie Thank You! 14
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