NowFloats Sales Training - September 10 2013
•Download as PPTX, PDF•
1 like•560 views
Helps with sales training
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (19)
Similar to NowFloats Sales Training - September 10 2013
Similar to NowFloats Sales Training - September 10 2013 (20)
Recently uploaded
Recently uploaded (20)
NowFloats Sales Training - September 10 2013
- 1. NowFloats: Sales Training Workshop September 11-14, 2013
- 2. Introduction
- 5. Pre-sales – Homework stage Pre-sales Lead Generation Analysis Appointment CRM
- 6. Pre-sales – Lead Generation Online Sources Offline Sources Referrals Word-of-mouth Marketing & PR activities Advertising Campaigns Partnerships
- 7. Pre-sales – Analysis Current Solutions used Spent on current solution Business need Business Category Present state of online presence & discoverability Layers of decision making
- 8. Pre-sales – Appointment • WHY – Professionalism – Internal record purposes – CRM • WHO – Sales team, tele-sales • HOW – Phone call, Email, visit
- 9. Pre-sales – CRM • Purpose – Internal – External • Activities – Lead • Outcome – Better reporting – Tracking activities related to customers
- 10. SALES Groundwork
- 12. The Structure Sales Region- wise North South Role-wise City- Manager Sales Team BDM Enterprise Sales
- 13. Processes - Activities Pre- sales Meeting Follow- up Payment Account Creation Time spent Enterprise SMB Premium
- 14. Support • WHAT – Analytics related to verticals – Search landings, User queries, etc. – How to update message board? • WHO – Center of Excellence (CoE) Team – Internal Dashboard • HOW – Reports – Dashboard – Email, Call
- 15. CRM • Purpose – Internal – External • Activities – Lead – Opportunity – Account • Outcome – Better reporting – Tracking activities related to customers
- 16. Sales Training
- 18. Sales Operations – Process Onboarding Calls Invoicing Account Creation Customer Training
- 19. Sales Operations – People Onboarding Calls Invoicing Account Creation Customer Training Contact Center Sales Team?? Sales Team & CoE Sales Team
- 20. Sales Operations – Technology Onboarding Calls Invoicing Account Creation Customer Training CRM CRM
- 23. Post Sales – Process Account Creation Welcome Process Customer Engagement Feedback Renewal
- 24. Post Sales – Process 1 2
- 25. Q&A