1. www.qdigreensite.com
Recycle, Reuse, Reclaim
Trade In Dealer Program
Dealer Training Program
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Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

2. Training Contents:
•Trade in appraisal and process
•Shipping Inquiry D2D
Shi i I i
•POP material
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

3. Supporting The Community
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• Provide value to your new and existing
customers!
t !
• Offer an In-Store Trade – In!
• Collect E-waste For Items that We Recycle!
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• Provide a Local Drop Off location for Items we
don’t accept !
• Creates Complete Recycling Solution When
Offered with Trade-In Program!
• Generate “Green” PR and repeat customer
p
traffic!
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

4. Making It Easier For Your Customers:
Trade in at Store Drop off Box At Home
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

5. FIVE EASY STEPS
1. Qualify if customer has phone or electronic equipment (and
charger) to trade-in.
2. Appraise phone/electronic (check for water damage).
3. Print screen and secure customer info.
4. Clear ESN and erase personal d t (if applicable).
4 Cl d l data li bl )
5. Log into “D2D” to print shipping manifest.
6. Pack and ship item(s).
Remember we ACCEPT MOST consumer electronics to recycle!
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

6. APPRAISING ELECTRONICS AND PREPARE FOR SHIPPING
Go to the URL :
www.qdigreensite.com
• We suggest you use Internet Explorer
version 6.0 or newer
• Log-In
L I = QDI Account Number
A tN b
• Password = Zip code
We suggest you bookmark the location!
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

7. Home Page
• To begin just select one of the
product tabs or simply click on
the picture that corresponds
with the category.
• Or,
Or simply begin to enter the
product model number in the
search field.
For example purposes we will use a wireless phone!
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

8. To Accept A Product
• Select manufacturer of
product by either list or logo.
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

9. Model Number Location
• Find the Model Number on a Mobile Phone?
• Select “FAQ” at the top of the page to see how to help identify the
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model number. Some of the more common manufacturers can be
found with pictures showing where the model number should be
such as with Blackberry below….
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

10. Determine The Condition And Technology
• Model selected will create a new
screen
• If another model desired click on
“close” or use back button on
browser to select again from
photos
• Answer appropriate questions
and click on “Calculate”
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

11. Lighter Wear – Cosmetically Excellent = Less Than 10% Of Returns
Moderate Wear – Scratches On Lens And External Housing
Heavier Wear – Heavy Scratches Or Dings
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

12. Determining Broken Condition
• How Do You Make Sure the Device is Not Broken?
o Examine the device by turning it on, making sure that the LCD is not
cracked or broken
o Liquid damaged
o Make a test call to “611” (no cost to the customer)
611
o It is also VERY important to inspect a cell phone for water damage – you
will see a red dot if there is water damage
• Unfortunately these phones may look fine and work fine but since
their components have been exposed to water, corrosion will set in
and the phones HAVE NO VALUE
• ESN MUST BE CLEAR
o If in doubt, call the carrier to make sure the ESN isn t locked
doubt isn’t locked.
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

13. What Does Water Damage Look Like?
The best way to tell if a phone has water damage is to remove the battery
and check the damage indicator “dot” located on the back of the phone
it will turn red (or varying degrees of red) if there has been water
damage.
WHITE DOT or
RED DOT means RED & WHITE
phone is CHECKED DOT
damaged! means phone is
not water
damaged!
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

14. What If This Item Looks Stolen?
qdigreensite.com WILL NOT ACCEPT items that have:
1. Serial Number Scratched Out
2. Identifying Tags on electronics and/or ESN on Cell Phones
Removed
If This Item Looks Stolen
1. Tell the Customer - “I’m sorry this particular item has no value” and return
it to the customer.
If the customer says that they determined the value on-line:
“Unfortunately this item is missing important information to validate it’s
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value, if you would like you can contact our recycling vendor on-line by
sending an email to customerservice@cexchange.com”
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

15. Get The Value
• If the Customer Wants to Add Additional Items - Select “Add More Items”
• If the Customer Wants to Remove an Item - Select “Remove”
• If the Customer Agrees to the Value for the Item(s) Enter your Employee
Number or Name and Click on “Continue to Shipping”
• To Return to this Appraisal Page at any time just select the shopping cart
icon
• To Clear the Appraisal and Shopping Cart just Select the Home tab
Remember we ACCEPT MOST consumer electronics to recycle!
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

16. Confirmation Page - POST SALE
1. Print Copy and on the bottom of the page ask the customer to:
• Check Each Line
• Provide Drivers License Number
• Sign Document
2. Each week, carefully place items in appropriate packaging along with the
accessories listed.
3. Make sure barcodes are facing out
4. Log in to shipping at http://cexops.com/D2D:
5.
5 Just Print label and ship!
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

17. D2D DEMO
O
• Using the “D2D” system, you can track the status of your shipments with
your shipper tracking number:
• Go to this site : http://dev.cexops.com
• Log-In = qdigreensite.com use name with the word “SHIP”
og qd g ee s e co user a e e od S
added at the end.
• Password = qdigreensite.com password.
• Check the boxes next to the items you want to ship
• Validate shipment if prompted
• Choose your shipping carrier:
ALWAYS SELECT FEDEX FOR PRE-PAID SHIPPING
• Complete y
p your order and ship the items!
p
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

18. Encourage Your Customers To Use service When You Have A
Customer Who Is:
• Looking to buy something new!
• Replacing an old device!
• GIVE EXTRA VALUE!!
Remember, this is a free service you are providing to customers for which they get cash value!
• Making a small purchase - “Did you know you might get your
money back or more for that purchase by trading in your old
phones or other devices?”
• Looking for affirmation on a purchase - “I really shouldn’t be
spending this much” - Let this customer know they can get a little
extra in a gift card while doing something positive for the
environment!
• Checking out! Remind them that when they come back they
should bring the old cell phones and devices they have lying in
their drawers to get savings on their future purchases!
Remember we ACCEPT MOST consumer electronics to recycle!
www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

19. Common Questions
My phone is still active but I want to trade it in, do I have to cancel the service?
Yes. It is the customer’s responsibility to terminate service and pay all final billing with the
carrier.
I have private information on my device, should I erase it before I send it?
Yes! The customer is responsible for deleting all information – however, steps will be taken at the
factory to clear out all data.
Should I leave my password on?
No. Your phone must be able to be logged on at the warehouse to determine its value
Do You Accept All Models From Each Category? We accept thousands of different models
of the most popular mobile phones and other devices from the offered categories.
Unfortunately, there are a lot of devices that just don’t have any value. If we do not support a
particular model of phone it may be donated so that it can be recycled properly.
What about??? You can always contact CExchange about a particular item not listed and we
will notify y of its value as soon as we can.
y you
Why should I do this now? Your item will never be worth more than it is today!
How many products can I turn in? Unlimited
If I have a more questions? You can submit your questions to
customerservice@cexchange.com
customerservice@cexchange com or call 1 800 351 6864
1-800-351-6864
REMEMBER, you can always hit “FAQ” at the top of the page if you run into trouble!
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

20. Point of Purchase Dealer Support www.qdigreensite.com
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.

21. Follow R3 on Facebook :
• Register for sales incentives!
• Find technical support!
• Read sales tips!
• Share your R3 success stories!
Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement
is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the
recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible
to persons to whom disclosure may be made as set out in this agreement.