Nerdify conducted client satisfaction research in May 2016. It surveyed users who were mostly aged 20-30 and employed full-time. Most users sought help with writing and used Nerdify's services weekly or monthly. Users primarily contacted Nerdify via texting or email and rated their experience positively, with over 90% satisfied with the quality. Timely response was the most important factor for users, with over 70% expecting a reply within 3 minutes.

1. Nerdify: Client Satisfaction Research
May 2016

2. User Portrait
Age
Employment
Page 2 Nerdify: Client Satisfaction Research
Type of help users are looking for
Under 20, 6%
20-30, 72%
30-40,
17%
Over 40, 5%
Gender
Female,
41%
Male,
59%
69%
11% 9%
4% 7%
Writing
Editing
Presentations
Tutoring
Other
10%
12%
25%
53%
Other
Full-time
Part-time
None

3. Weekly, 9%
Monthly, 16%
Quarterly, 29%
Yearly, 35%
Occasionally , 11%
User Behavior
How do clients prefer to get it touch with Nerdify?
How often do users chat or
order with Nerdify?
Page 3 Nerdify: Client Satisfaction Research
Why did students pick Nerdify?
10%
9%
18%
27%
36%
Other
Were referred
Price
Ads
Concept
48%
39%
13%
Texting Facebook Email

4. Customer Satisfaction
93% of respondents are fully or mostly satisfied
with the quality of the service
Page 4 Nerdify: Client Satisfaction Research
How do clients rate their Nerdify experience? What average reply time do clients expect?
43% 50% 4%
2%
1%
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
73%
24%
3%
Less than 3 mins 3-4 mins Over 5 mins
71%
22%
1% 3% 2%
5 stars 4 stars 3 stars 2 stars 1 star
Reply time, 32%
Customer support, 29%
Price, 23%
Quality, 16%
What is the most important
factor influencing user rating?

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