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Presentation from NCVO's Annual Conference 2011 on The Value of Intrafrastructure, a three-year England-wide initiative to support infrastructure organisations in plan, assess, improve and …

Presentation from NCVO's Annual Conference 2011 on The Value of Intrafrastructure, a three-year England-wide initiative to support infrastructure organisations in plan, assess, improve and communicate their impact.

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  • American activist for the rights of children.


  • 1. Speakers: Richard Piper Stephen Quashie Value of Infrastructure Programme, NCVO AM4 The value of infrastructure #NCVOAC
  • 2. A three year England-wide initiative to support infrastructure organisations to plan, assess, improve and communicate their impact.
  • 3. Show your value
    • Why is it important that your organisation communicates your value now?
    • What are the main challenges that you face in communicating your value effectively?
    • What main things have you done to communicate your value and how effective were they?
  • 4. Impact
    • Impact / outcomes = the changes, benefits or other effects that happen to those you’re working on behalf of or who use your services .
    • The difference we make in the world
  • 5.
    • Start immediately after an intervention or be delayed
    • Last a very short time, a medium time, a long time
    • Be intermediate, leading to other end outcomes
    • Be unexpected as well as expected
    • Be negative as well as positive
    Types of Impact
  • 6. Focusing on impact
    • Keeps you engaged with your purpose and the needs of your beneficiaries
    • Tells you what’s working well and what can be improved
    • Increases others’ understanding of what you do
    • Motivates and empowers workers and participants
    • Improves reporting (for funders, boards, managers)
    • Enables better decision making
  • 7. Where is your organisation now on impact? Red:- your organisation is not even talking about impact or outcomes, let alone evidencing, communicating and learning from them. Amber:- you have talked about your impact/outcomes and you capture your outputs but have struggled to capture information about your impact. Your plans are not always focused on intended impact and you’re not always good at communicating the difference you make. Green:- Your organisation knows a fair bit about impact and has found ways of capturing some evidence of outcomes and communicating your value. However, you want to see if there are ways of improving what you do.
  • 8. 6 Things to do with Impact
    • Think impact
    • Plan to create it (when defining your strategy)
    • Deliver impact
    • Assess impact
    • Improve it – create more of it
    • Communicate it – internally and externally
  • 9. ‘ We must not, in trying to think about how we can make a big difference, ignore the small daily differences we can make which, over time, add up to big differences that we often cannot foresee.’ Marian Wright Edelman
  • 10. A shared framework for Infrastructure
    • Building a shared evidence base
    • Planning your impact and services
    • Collaborating with other providers
    • Learning about what works
    • Communicating your value
    An impact framework is a representation of the difference your work makes
  • 11. Develop Facilitating Learning Infrastructure Functions This functions map has been developed by National Council for Voluntary Organisations (NCVO) for the Value of Infrastructure Programme. It is based on PERFORM: the Outcomes Framework for Infrastructure. Also influenced by the ‘Engage, Develop, Influence’ Model of Infrastructure Function as developed by Growing up in the West Midlands (G:Up) Infrastructure Connect Influence Networking Collaboration Brokering Representation Promotion Direct Support Consultation Information Advice Guidance
  • 12. VIP Impact Framework
    • Impact levels
    Infrastructure Impacts capable people dynamic sector strong organisations supportive external agencies
  • 13. capable people Infrastructure Impacts VIP Impact Framework dynamic sector strong organisations supportive external agencies Income Strategy Learning Leadership and Governance People Managing resources Communications Creating impact Sector income Sector strategy Cross sector learning Sector leadership People Sector resources Sector Communications Sector-wide impact Financial Support Commissioning Practices, Funding mechanisms People and Resources Roles and Responsibilities Creating Impact, Meeting Needs, supporting Innovation Communication and Consultation attitudes and perspectives knowledge and skills behaviours networks and relationships
  • 14. VIP Principles
    • Growing impact is even more important than showing it
    • Contribution not attribution
    • Evidence not proof
    • Impact is a leadership issue, not a measurement issue
    • Impact assessment works best when it fits quietly into day-to-day working practices rather than being a burdensome extra
  • 15. Audiences
    • Funders
    • Beneficiaries
    • Other infrastructure organisations
    • Other providers of support
    • Staff
    • Trustees
    • Local and Central Government – policymakers, heads of services, commissioners etc…
    • Local Strategic Partnerships
    • Community Councils
    • Business
    • General Public
  • 16. Communicating Impact
    • People don’t read reports
    • Remember who your audience is
    • Summarise and focus
    • Consider different media
    • Pictures and words
    • Stats and stories
    • Quotes
    • Communicate to beneficiaries as well as funders
  • 17. Key stakeholder questions
    • Who do you want to communicate with?
    • How do you want them to change?
    • What contact do you have with them? (will this need to change?)
    • What are their information needs and preferences?
  • 18. Information Trail
    • Look at the range of information that you have
    • Stats and stories
    • Research
    • Case studies
    • Information from funders
  • 19. The value of infrastructure
    • The benefits of a shared approach
    • The impact framework for infrastructure
    • Some evidence is far better than no evidence.
    • Tell stories which capture what’s most important.
    • Communicating impact is an art
  • 20. VIP Package
    • Access and use of VIP tools online until 2014
    • 2 VIP training courses
      • Evidencing Impact
      • VIP online
    • Opportunity to work with other infrastructure organisations in learning clusters
  • 21. VIP Tools 11 Tools to mix and match External Agency Case Study Template External Agency Dial External Agency Interview Sector Case Study Template Sector Dial Action and Review Grid Survey of Sector Organisations People Questions Internal Organisation Survey Organisation Case Study Template Organisation Dial
  • 22. VIP Dials The difference between the readings Shows how much progress has been made
  • 23. descriptors
  • 24. VIP programme will also be:
    • Facilitating opportunities to work with other infrastructure organisations in learning clusters
    • Placing the learning about the impact of infrastructure into the national discussions around civil society.
    • Informing funders about the value of infrastructure
  • 25.
    • The set of tools looks fantastic -really looking forward to using them.
    VIP Training Especially like the info on a common framework- for our story – brilliant! Great to learn something new in a timely, succinct and professional manner . To find out more Web: www.ncvo-vol.org.uk/vip Email: [email_address] Call: 020 7520 2445 .