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Social Media Strategies & Insights

        Wednesday, September 29, 2010
Disclaimer
                                                                    Wednesday, September 29, 2010




              This webinar does not cover
                  the GOSO platform.
                        To learn more about the GOSO Platform,
             join us every Tues at 3pm EST & Thurs at 11am EST
                  for a orientation webinar. Email me for an invitation!

                           Email: korenne@goso.com
Overview
                             Wednesday, September 29, 2010




 1. Introduction

 2. Industry Stats

 3. Industry News

 4. Industry Events

 5. Client Success Stories

 6. Tips and Tricks
Industry Stats
   Social will be like air                                         Wednesday, September 29, 2010




                  Don’t Give Up on Your Blog




eMarketer estimates that this year more than half of internet users will read blogs
at least monthly. By 2014, readership will rise to more than 150 million Americans,
                    or 60% of the internet population in the US.
One reason for the rise in readership is that blogs have become an accepted part
                           of the online media landscape.
                                                           Source: http://www.emarketer.com/Article.aspx?R=1007941
Industry Stats
  Social will be like air                                               Wednesday, September 29, 2010



             Social Media Words & Phrases
                    Most Retweeted




                             Source: http://www.readwriteweb.com/archives/the_social_media_words_phrases_most_retweeted.php
Industry News
 Social will be like air                                                    Wednesday, September 29, 2010



         Buy Jeans, Get Facebook Credits?
                              You will be able to accrue Facebook Credits by
                           shopping online, as it’s now possible for online retailers
                                 to offer the credits as shopping incentives.

                             Ifeelgoods, an e-commerce promotions provider for
                            online retailers, has integrated Facebook Credits into
                           the online shopping experience, meaning that its clients
                            can use the credits to incentivize customer purchases
                                    and other shopping-related behaviors.




                                               Source: http://mashable.com/2010/09/27/facebook-credits-for-online-shopping/
Industry News
 Social will be like air                                                     Wednesday, September 29, 2010


                 Facebook debuts new
                Recommendation Engine


                                                       Users must navigate
                                                       directly to the Page
                                                        Browser, The page
                                                    shows big icons for a list
                                                        of pages Facebook
                                                      thinks you might like;
                                                     click on one and you'll
                                                             "Like" it.


 Check it out here: http://www.facebook.com/pages/browser.php
                                  Source: http://www.readwriteweb.com/archives/facebook_unveils_recommended_subscriptions.php
Industry News
    Social will be like air                                                                      Wednesday, September 29, 2010


                SCVNGR’s Self Serve Rewards




This week SCVNGR launched a key new component to its rewards strategy: a self-
       serve tool that allows local businesses to set up their own rewards.
Any business can use SCVNGR’s basic features for free by using the edit functions
  in the service’s mobile clients to build challenges. But SCVNGR also offers a
premium, web-based toolset featuring the new rewards feature for $80 a month,
                 making it easier to build and manage challenges.
                                         Source: http://techcrunch.com/2010/09/16/scvngr-launches-self-serve-rewards-platform-for-local-businesses/
Industry News
 Social will be like air                                                                             Wednesday, September 29, 2010


                Twitter to launch real-time
                   analytics dashboard


                                                   According to Twitter's business
                                                     development executive Ross
                                                 Hoffman, Twitter will make a real-
                                                 time analytics dashboard available
                                                   for free to a limited set of beta
                                                    testers beginning in Q4 of this
                                                                  year.

 "The product will leverage algorithms similar to the Twitter Resonance concept in order to show
 users which tweets are spreading, who is influential in their network, and more.The emphasis is
        on real time in order to help users make adjustments on the fly to their tactics."
                                                  Source: http://www.readwriteweb.com/archives/twitter_to_launch_real-time_analytics_dashboard_so.php
Industry News
 Social will be like air                                                            Wednesday, September 29, 2010


        Promoted Tweets & TTs make bank
                                                     Twitter handled about 130 million
                                                      searches in August, according to
                                                               comScore Inc.

                                                     Twitter is selling Promoted Tweets
                                                         for upwards of $100,000.

                                                   Nearly 80% of the companies who
                                                  tried Twitter's Promoted Tweets or a
                                                       similar ad product known as
                                                    Promoted Trends made a second
                                                      buy, a Twitter spokesman said.

                                                   The company soon will experiment
                                                   with ads that target users based on
                                                     the content in their tweets, or
                                                                messages.

                           Source: http://online.wsj.com/article/SB10001424052748703793804575512711786346900.html?mod=googlenews_wsj
Industry News
 Social will be like air                                Wednesday, September 29, 2010




     Twitter Launches Promoted Accounts

                           Promoted Accounts, which will be
                            launched “very shortly,” will allow
                           companies to be be featured more
                              prominently in Twitter’s recently
                             launched Who to Follow feature.

                           The feature should help businesses
                           attract more followers likely to be
                            interested in their products and
                             services, and thus gain greater
                                         visibility.

                                          Source: http://mashable.com/2010/09/28/twitter-promoted-accounts/
Industry News
 Social will be like air                                             Wednesday, September 29, 2010




                Bye bye Twitter’s Early Bird
                             The @earlybird account promoted
                            exclusive offers to Twitter users from
                             brands like JetBlue and Disney. With
                              just about 225,000 followers, Early
                                 Bird was definitely not a huge
                               success for Twitter and probably
                               didn't bring in enough revenue to
                                     continue the program.
  Twitter is "taking the learnings from @earlybird, including feedback
   from users and businesses, and investing that knowledge into our
Promoted Products platform to help businesses grow their audience and
              provide great offers and information to users."
                                             Source: http://www.readwriteweb.com/archives/what_killed_the_earlybird.php
Industry News
 Social will be like air                                           Wednesday, September 29, 2010




       LinkedIn upgrades company profiles
                             Users can now see how the company
                           has grown on LinkedIn over time as well
                                as the representative profiles of
                            employees at the company.You can also
                             see the composition of the company’s
                           employee base, including statistics about
                                  the employees’ job functions,
                            educational degree, years of experience
                           and university attended. Finally, users can
                            see their connection with the company
                             and its employees, and how it changed
                                           over time.
                                             Source: http://mashable.com/2010/09/28/linkedin-upgrades-company-profiles/
Industry News
                                                                                     Wednesday, September 29, 2010




                                t
         Facebook Instant Personalization
                expands to Scribd




            Facebook is calling this new partnership an
      opportunity for its users to "read together" by offering
      "reading recommendations based on what your friends
      are sharing and on your Facebook likes and interests".


                                    Source: http://www.readwriteweb.com/archives/facebook_continues_to_expand_instant_personalizati.php
Industry News
                                                             Wednesday, September 29, 2010




                            t
                60 Minutes Goes Social
                       60 Minutes announced the launch of a new
                    YouTube channel, where viewers can tune in to
                       watch 60 Minutes stories, and they are also
                     encouraging viewers to submit their feedback
                    through a new partnership with YouTube called
                                     ‘Ask 60 Minutes’.
                      Now 60 Minutes fans can tune into YouTube
                      the day after the television broadcast to see
                           stories they missed or want to see
                       again. However, the coolest thing about the
                    launch of this new channel is that 60 Minutes is
                     giving fans the opportunity to interact with 60
                                 Minutes correspondents.

                                          Source: http://www.socialtimes.com/2010/09/60-minutes-youtube-channel/
Industry News
                                                      Wednesday, September 29, 2010




                        t
          Skype + Facebook = Match Made

                    Facebook and Skype are working on a
                      deal that would integrate Facebook
                         Connect with Skype accounts.
                         Once you connect Skype with
                     Facebook, you’d be able to SMS, chat
                      with or call your Facebook friends
                    directly from Skype.You should also be
                       able to login into Skype with your
                              Facebook credentials.



                                     Source: http://mashable.com/2010/09/29/skype-facebook-partnership/
Industry News
                                                        Wednesday, September 29, 2010




                          t
            Are You a Dunkin Donuts fan?
                          With the Ultimate Dunkin’ Donuts
                                 Coffee Fan Contest,
                        fans can enter to win the grand prize
                       — a trip for two to Costa Rica, a tour
                       of Dunkin’s Coffee Lab and 60 months
                      free coffee — by submitting a video, 60
                         seconds or less, describing why they
                           deserve the title of ultimate fan.
                       Dunkin’ Donuts is taking its first pass
                           at a Facebook-only fan contest.
                       Dunkin’ Donuts reasons that its more
                      than two million Page fans warrant the
                                  change in strategy.
                                        Source: http://mashable.com/2010/09/29/dunkin-donuts-coffee-fan/
Industry Events
                                                   Wednesday, September 29, 2010




                  What’s Happening in the
                     Auto Industry?
                                     9th Digital Dealer
                                    Las Vegas on 10/12/2010

                              Driving Sales Executive Summit
                                   Las Vegas on 10/18 - 10/20

                              J.D. Power and Associates 2010
                              Automotive Internet Rountable
                                    Las Vegas on 10/20 - 10/22

                                  2010 SEMA Auto Show
                                    Las Vegas on 11/2/2010

                              2011 NADA Convention & Expo
                                   San Francisco on 2/5/2011
Success Stories
                                                                                          Wednesday, September 29, 2010




       AutoNation’s Social Media Campaign
                                  From the inception of Mosaic on June
                                    21st to the end on July 20th, there
                                      were over 36,000 page views.
                                  AutoNation Facebook likes increased
                                  by 44.7%, with an increase of 76.1% in
                                  Facebook interactions as compared to
                                           the previous month.
                                  Although the goal was to build trust
                                    and relationships, the future sales
                                 potential is very much there. Between
                                 Facebook wall posts and conversations
                                  with winners, dozens openly said the
                                 next time they bought it a car it would
                                          be from AutoNation.
                    Source: http://www.drivingsales.com/blogs/GOSO/2010/09/22/autonation-how-they-generated-36000-page-views-on-facebook
Success Stories
                                      Wednesday, September 29, 2010




             Small giveaways go a long way
Success Stories
                            Wednesday, September 29, 2010



                   Your customers buy
                   their cars from you.
                  See what they do with
                   them after they’ve
                    pulled off the lot.
Tips & Tricks
                                         Wednesday, September 29, 2010



Your detractors will call you out. Listen, then Engage.
Any Questions? Open Discussion

       Wednesday, September 29, 2010

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GOSO Boot Camp for September 29th

  • 1. Social Media Strategies & Insights Wednesday, September 29, 2010
  • 2. Disclaimer Wednesday, September 29, 2010 This webinar does not cover the GOSO platform. To learn more about the GOSO Platform, join us every Tues at 3pm EST & Thurs at 11am EST for a orientation webinar. Email me for an invitation! Email: korenne@goso.com
  • 3. Overview Wednesday, September 29, 2010 1. Introduction 2. Industry Stats 3. Industry News 4. Industry Events 5. Client Success Stories 6. Tips and Tricks
  • 4. Industry Stats Social will be like air Wednesday, September 29, 2010 Don’t Give Up on Your Blog eMarketer estimates that this year more than half of internet users will read blogs at least monthly. By 2014, readership will rise to more than 150 million Americans, or 60% of the internet population in the US. One reason for the rise in readership is that blogs have become an accepted part of the online media landscape. Source: http://www.emarketer.com/Article.aspx?R=1007941
  • 5. Industry Stats Social will be like air Wednesday, September 29, 2010 Social Media Words & Phrases Most Retweeted Source: http://www.readwriteweb.com/archives/the_social_media_words_phrases_most_retweeted.php
  • 6. Industry News Social will be like air Wednesday, September 29, 2010 Buy Jeans, Get Facebook Credits? You will be able to accrue Facebook Credits by shopping online, as it’s now possible for online retailers to offer the credits as shopping incentives. Ifeelgoods, an e-commerce promotions provider for online retailers, has integrated Facebook Credits into the online shopping experience, meaning that its clients can use the credits to incentivize customer purchases and other shopping-related behaviors. Source: http://mashable.com/2010/09/27/facebook-credits-for-online-shopping/
  • 7. Industry News Social will be like air Wednesday, September 29, 2010 Facebook debuts new Recommendation Engine Users must navigate directly to the Page Browser, The page shows big icons for a list of pages Facebook thinks you might like; click on one and you'll "Like" it. Check it out here: http://www.facebook.com/pages/browser.php Source: http://www.readwriteweb.com/archives/facebook_unveils_recommended_subscriptions.php
  • 8. Industry News Social will be like air Wednesday, September 29, 2010 SCVNGR’s Self Serve Rewards This week SCVNGR launched a key new component to its rewards strategy: a self- serve tool that allows local businesses to set up their own rewards. Any business can use SCVNGR’s basic features for free by using the edit functions in the service’s mobile clients to build challenges. But SCVNGR also offers a premium, web-based toolset featuring the new rewards feature for $80 a month, making it easier to build and manage challenges. Source: http://techcrunch.com/2010/09/16/scvngr-launches-self-serve-rewards-platform-for-local-businesses/
  • 9. Industry News Social will be like air Wednesday, September 29, 2010 Twitter to launch real-time analytics dashboard According to Twitter's business development executive Ross Hoffman, Twitter will make a real- time analytics dashboard available for free to a limited set of beta testers beginning in Q4 of this year. "The product will leverage algorithms similar to the Twitter Resonance concept in order to show users which tweets are spreading, who is influential in their network, and more.The emphasis is on real time in order to help users make adjustments on the fly to their tactics." Source: http://www.readwriteweb.com/archives/twitter_to_launch_real-time_analytics_dashboard_so.php
  • 10. Industry News Social will be like air Wednesday, September 29, 2010 Promoted Tweets & TTs make bank Twitter handled about 130 million searches in August, according to comScore Inc. Twitter is selling Promoted Tweets for upwards of $100,000. Nearly 80% of the companies who tried Twitter's Promoted Tweets or a similar ad product known as Promoted Trends made a second buy, a Twitter spokesman said. The company soon will experiment with ads that target users based on the content in their tweets, or messages. Source: http://online.wsj.com/article/SB10001424052748703793804575512711786346900.html?mod=googlenews_wsj
  • 11. Industry News Social will be like air Wednesday, September 29, 2010 Twitter Launches Promoted Accounts Promoted Accounts, which will be launched “very shortly,” will allow companies to be be featured more prominently in Twitter’s recently launched Who to Follow feature. The feature should help businesses attract more followers likely to be interested in their products and services, and thus gain greater visibility. Source: http://mashable.com/2010/09/28/twitter-promoted-accounts/
  • 12. Industry News Social will be like air Wednesday, September 29, 2010 Bye bye Twitter’s Early Bird The @earlybird account promoted exclusive offers to Twitter users from brands like JetBlue and Disney. With just about 225,000 followers, Early Bird was definitely not a huge success for Twitter and probably didn't bring in enough revenue to continue the program. Twitter is "taking the learnings from @earlybird, including feedback from users and businesses, and investing that knowledge into our Promoted Products platform to help businesses grow their audience and provide great offers and information to users." Source: http://www.readwriteweb.com/archives/what_killed_the_earlybird.php
  • 13. Industry News Social will be like air Wednesday, September 29, 2010 LinkedIn upgrades company profiles Users can now see how the company has grown on LinkedIn over time as well as the representative profiles of employees at the company.You can also see the composition of the company’s employee base, including statistics about the employees’ job functions, educational degree, years of experience and university attended. Finally, users can see their connection with the company and its employees, and how it changed over time. Source: http://mashable.com/2010/09/28/linkedin-upgrades-company-profiles/
  • 14. Industry News Wednesday, September 29, 2010 t Facebook Instant Personalization expands to Scribd Facebook is calling this new partnership an opportunity for its users to "read together" by offering "reading recommendations based on what your friends are sharing and on your Facebook likes and interests". Source: http://www.readwriteweb.com/archives/facebook_continues_to_expand_instant_personalizati.php
  • 15. Industry News Wednesday, September 29, 2010 t 60 Minutes Goes Social 60 Minutes announced the launch of a new YouTube channel, where viewers can tune in to watch 60 Minutes stories, and they are also encouraging viewers to submit their feedback through a new partnership with YouTube called ‘Ask 60 Minutes’. Now 60 Minutes fans can tune into YouTube the day after the television broadcast to see stories they missed or want to see again. However, the coolest thing about the launch of this new channel is that 60 Minutes is giving fans the opportunity to interact with 60 Minutes correspondents. Source: http://www.socialtimes.com/2010/09/60-minutes-youtube-channel/
  • 16. Industry News Wednesday, September 29, 2010 t Skype + Facebook = Match Made Facebook and Skype are working on a deal that would integrate Facebook Connect with Skype accounts. Once you connect Skype with Facebook, you’d be able to SMS, chat with or call your Facebook friends directly from Skype.You should also be able to login into Skype with your Facebook credentials. Source: http://mashable.com/2010/09/29/skype-facebook-partnership/
  • 17. Industry News Wednesday, September 29, 2010 t Are You a Dunkin Donuts fan? With the Ultimate Dunkin’ Donuts Coffee Fan Contest, fans can enter to win the grand prize — a trip for two to Costa Rica, a tour of Dunkin’s Coffee Lab and 60 months free coffee — by submitting a video, 60 seconds or less, describing why they deserve the title of ultimate fan. Dunkin’ Donuts is taking its first pass at a Facebook-only fan contest. Dunkin’ Donuts reasons that its more than two million Page fans warrant the change in strategy. Source: http://mashable.com/2010/09/29/dunkin-donuts-coffee-fan/
  • 18. Industry Events Wednesday, September 29, 2010 What’s Happening in the Auto Industry? 9th Digital Dealer Las Vegas on 10/12/2010 Driving Sales Executive Summit Las Vegas on 10/18 - 10/20 J.D. Power and Associates 2010 Automotive Internet Rountable Las Vegas on 10/20 - 10/22 2010 SEMA Auto Show Las Vegas on 11/2/2010 2011 NADA Convention & Expo San Francisco on 2/5/2011
  • 19. Success Stories Wednesday, September 29, 2010 AutoNation’s Social Media Campaign From the inception of Mosaic on June 21st to the end on July 20th, there were over 36,000 page views. AutoNation Facebook likes increased by 44.7%, with an increase of 76.1% in Facebook interactions as compared to the previous month. Although the goal was to build trust and relationships, the future sales potential is very much there. Between Facebook wall posts and conversations with winners, dozens openly said the next time they bought it a car it would be from AutoNation. Source: http://www.drivingsales.com/blogs/GOSO/2010/09/22/autonation-how-they-generated-36000-page-views-on-facebook
  • 20. Success Stories Wednesday, September 29, 2010 Small giveaways go a long way
  • 21. Success Stories Wednesday, September 29, 2010 Your customers buy their cars from you. See what they do with them after they’ve pulled off the lot.
  • 22. Tips & Tricks Wednesday, September 29, 2010 Your detractors will call you out. Listen, then Engage.
  • 23. Any Questions? Open Discussion Wednesday, September 29, 2010