ALA Retention Talk

High Retention Leadership Michael C. Piper Detroit Area Library Network [email_address]

Myth #1
Unemployment rate makes it easy to recruit and retain talent
Reality: There’s never enough good talent
“ Your best people are the ones most likely to leave… because they can.”
Recruiting and retaining talent: Job 1

Myth #2
Most factors that influence retention are outside your control
Reality: You can exert more influence over retention than you think
Our topic: Strategies for becoming a high retention leader

Presentation summary
Why do people stay?
Your role is key
Becoming a high retention leader: 3-step process

Why do people stay?
1) Career growth, learning and development 2) Exciting work and challenge 3) Meaningful work, making a difference and a contribution

Key: Relationship to boss
It all starts with you
Every one of your colleagues is a free agent
You have a direct influence in determining whether they stay

Key: Relationship to boss
“ A workplace where employees know they are cared for, trusted and treated like adults” *
* Source: Smith, Gregory. Here Today, Here Tomorrow: Transforming Your Workforce from High Turnover to High Retention, page 31

Be a high retention leader: 3 key steps
Step 1: Make it your goal to be the employer of choice

Step 2: Hire the best candidates -- take the time to do it right

Step 3: Build a high retention culture

Step 1: Be the employer of choice
Turnover is expensive
Estimated costs: 70-200% of departing worker’s salary
IT workers cost more to replace

Checklist: Be the employer of choice
Do you offer your employees:
A chance to learn and grow?
Challenging, meaningful work?
Recognition and rewards?

Step 2: Hire the best candidates
Your best retention strategy: Thoughtful recruitment
Recruitment: Take the time to do it right

Checklist: Effective hiring strategies
In your hiring process, do you:
Differentiate your opening?
Know what you want?
Treat applicants as customers?
Hire for fit, then train for the job?

Retention: continuously re-recruiting your current talent
Focus on building relationships from Day 1

Checklist: Retention leadership
Do you:
Build in continuous learning?
Hold managers accountable?
Seek to build an exceptional culture?

Checklist: Retention leadership
Do you:
Engage their souls?
Articulate a clear sense of purpose, then seek alignment?
Focus on taking care of your internal customers?

Becoming a high retention leader: 3-step process
Step 1: Make it your goal to be the employer of choice

Step 2: Take the time to hire the best candidates


ALA Retention Talk

by MichaelCPiper on May 02, 2009

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ALA Retention Talk Presentation Transcript