3. Sense of Purpose
Employee-Centered Leadership:
Sense of Purpose
“You are not here merely to make a living.
You are here in order to enable the world to live
more amply, with greater vision, and with a finer spirit
of hope and achievement.
You are here to enrich the world, and you
impoverish yourself if you forget the errand.”
--Woodrow Wilson
4. Sense of Purpose
Employee-Centered Leadership:
Sense of Purpose
“You are not here merely to make a living.
You are here in order to enable the world to live
more amply, with greater vision, and with a finer spirit of hope
and achievement.
You are here to enrich the world, and you
impoverish yourself if you forget the errand.”
--Woodrow Wilson
5. “You are here in order to enable the world to
live more amply, with greater vision, and with
a finer spirit of hope and achievement. “
”world“
--Patients
--Customers (Physicians, Nurses,
Students, Members)
--Employees (Staff)
Sense of Purpose
Real meaning comes from committing
to something greater than oneself
that makes a lasting difference.
6. “Leadership is taking people to places they've never
been before.”
--Marie Kane
“Leadership is the process of influencing the
activities of an organized group toward goal
achievement.”
--C.F. Rauch and O. Behling
“The leader is one who mobilizes others toward a
goal shared by leaders and followers.”
--Garry Wills
Be Guided by a Definition of
Leadership: Top Definitions
7. “The fundamental purpose of leadership is to
produce useful change, especially, non-incremental
change.”
--John Kotter
“Leadership is a process whereby an individual
influences a group of individuals to achieve a
common goal.”
-- Peter Northouse
“Leadership is action, not position.” - - Donald H.
McGannon
Be Guided by a Definition of
Leadership: Top Definitions
8. Leadership is:
“Making Things Better”
Be Guided by a Definition of
Leadership
“If you have the
opportunity in life
to make things
better, and you don’t,
you are wasting your
Time on Earth.”
9. Know the difference between “Leader”
and “leader” (Big “L” and little “l”)
“I always wondered why somebody
didn’t do something about that.
Then I realized I was somebody.”
--Lily Tomlin
“In 1918, Georges Clemenceau of France made the observation
that “War is too important to leave to the Generals.”
Leadership is a choice, not a position.
Be Guided by a Definition of
Leadership
10. Know the difference between “Leader”
and “leader” (Big “L” and little “l”)
“Anyone, at any level has the opportunity to
influence the system. At Southwest Airlines, you
don’t have to hold the title of chairman or chief
executive officer to feel you can make a difference.”
From the book Nuts!
Leadership is a choice, not a position.
Be Guided by a Definition of
Leadership
https://www.youtube.com/watch?v=731RSOJa1pc
11. Be Guided by a Definition of
Leadership
Keep Experimenting with Different Leadership
Styles
To grow as a leader you must dive into projects and activities,
interact with different kinds of people, experiment with new ways of
getting things done – and try out various leadership styles. Most
learning involves some form of imitation (and understanding that
nothing is “original”). . . . don’t copy just one person’s leadership
style; tap many diverse role models. There is a big difference
between totally imitating someone and borrowing selectively from
various people to create, modify, and improve your own leadership
style. It’s OK to be inconsistent from one day to the next. That’s not
being a fake: it’s how you figure out what’s right for new challenges
and circumstances.
Adapted from “The Authenticity Paradox” by Herminia Ibarra.
12. Act in that capacity without being formally
empowered or recognized.
Lead and manage ourselves
Lead and manage our network
Lead and manage our team
Three Hats
13. “Then I made the leap from
skilled labor to unskilled
management.”
14. “Then I made the leap
from skilled labor to
unskilled
management.”
“I’ve been promoted to
middle management. I
never thought I’d sink so
low.”
--Tim Gould
17. Skills Needed: Human Relations
Sipe and Frick: Seven Pillars of
Servant Leadership (based on
Greenleaf’s Servant Leadership)
Spears: Ten Principles of Servant
Leadership
Covey: 7 Habits of Highly Effective
People
Kramer: 10 Ways for a Leader to
Connect with Employees
Li: Open Leadership: Five Rules
18. The idea of the power
of three is an intriguing
concept
“It's not entirely clear why three . . . rather than two
or four or more, should be the iconic grouping.”
--Wikipedia
A series of three often
creates a progression in
which the tension is
created, built up, and
finally released. Similarly,
adjectives are often
grouped in threes to
emphasize an idea. --
Wikipedia
The rule of three is a writing principle
that suggests that things that come in
threes are inherently funnier, more
satisfying, or more effective than other
numbers of things. The reader or
audience of this form of text is also
more likely to consume information if it
is written in groups of threes. --
Wikipedia
19.
20.
21.
22. Once upon a time, in
a faraway land,
A young Prince lived
in a shining castle.
Although he had
everything his heart
desired,
The Prince was
spoiled, selfish,
and unkind.
23. “certain inalienable rights
. . . life, liberty, and the
pursuit of happiness.”
“. . . and that government
of the people, by the
people and for the people
shall not perish from the
earth.”
“First in peace, First in war,
First in the hearts of
his countrymen.”
24.
25. In Charles Dickens's A Christmas Carol,
Marley’s Ghost tells Ebenezer Scrooge he will
receive visits from three spirits: The Ghost of
Christmas Past, The Ghost of Christmas
Present, and finally, the Ghost of Christmas Yet
to Come, to which Scrooge says, "Spirit, I fear
you most of all."
28. “In life, it’s rare that we truly are able to listen
and find someone who will listen to us.”
--Francine Prose
Employee-Centered Leadership
Connection
30. “Love him or loathe him, you can’t deny that
Bill Clinton is a masterful connection artist. I’ve
seen him in action many times, and he’s a
wonder to behold.
How does he do it?
. . . these were the techniques I saw
him use most often:”
–Sean Stephenson
Employee-Centered Leadership
Connection
31. Employee-Centered Leadership
Connection
1. He told a story.
2. He made physical contact.
3. He remembered your name.
4. He called you by name.
5. He made deep eye contact
with you.
32. Connection
6. He used his facial expressions to convey his
emotional state.
7. He calibrated his vocal inflections and volume
based on the amount of rapport he had established.
8. He asked for your opinion.
9. He chose his words wisely.
10. He praised you publicly any chance
he got.
Employee-Centered Leadership
33. Employee-Centered Leadership
“a feeling of thankfulness and appreciation”
Appreciate; Thank; Praise; Acknowledge; Celebrate
Gratitude: Counters Anonymity
Irrelevance, and Immeasurement
35. Gratitude
“I like compliments, praises, flatteries; I
cordially enjoy all such things, and am
grieved and disappointed when what I call a
'barren mail' arrives--a mail that hasn't any
compliments in it.”
--Mark Twain
Employee-Centered Leadership
36. Gratitude
“Gratitude is what establishes our humanity.
Gratitude means that you have the capacity to be
touched by the kindness of others.”
“When you show gratitude toward others you are
acknowledging their uniqueness. But when you
take them for granted, or worse, when you use
and discard them, you make them feel ordinary,
like they don’t matter, which results in bitterness
and anger.”
--Rabbi Schmuley Boteach
Employee-Centered Leadership
37. Gratitude (and Connection)
”The gift (the display of gratitude)
binds the recipient to the giver.”
--Seth Godin
Employee-Centered Leadership
38. Employee-Centered Leadership
List of simple phrases that express
our feelings of praise and appreciation:
“I appreciate the way you . . . “;
“Thanks for going all out when you . . .”:
“One of the things I enjoy most about you is . . . “;
“Our team couldn’t be successful without your . . .”;
“You did an outstanding job of . . .”;
“It’s evident you have to the ability to . . .”;
“”I admire the way you take the time to . . . “;
“What a great idea!”;
“You’re doing a top-notch job of . . . .”
--Glenn Van Ekeren: 12 Simple Secrets of Happiness: Finding
Joy in Everyday Relationships.
Gratitude
39. Employee-Centered Leadership
List of simple phrases that express
our feelings of praise and appreciation:
“Thank you for the book and I dog-eared forty pages.”
“Thank you and I told your boss what a wonderful thing you did.”
“Thank you and you made me cry.”
“Thank you and I just blogged about what you did.”
“Thank you and how can I help you spread the word?”
”Thank you and can you teach me how to do that?”
”Thank you and you changed me, forever.”
--Seth Godin: Linchpin: Are you Indispensable?
Gratitude
40. “When someone does something good,
applaud! You will make two people
happy.”
-- Samuel Goldwyn
Employee-Centered Leadership
Gratitude
41. ”When you bring an employee up onstage and praise her
performance, this has a management impact.
It will make this particular employee feel appreciated . . . .
However, it will also, if you do it well, have a leadership impact.
You are pointing to her and telling us that, although she is not
perfect, her specific behaviors are the building blocks of our
better future.”
-- Marcus Buckingham
Employee-Centered Leadership
Gratitude: Public Recognition
44. Employee-Centered Leadership
I feel how weak and fruitless
must be any words of mine
which should attempt to
beguile you from the grief of a
loss so overwhelming. But I
cannot refrain from tendering
you the consolation that may
be found in the thanks of the
Republic they died to save.
45. Employee-Centered Leadership
I pray that our Heavenly Father
may assuage the anguish of your
bereavement, and leave you only
the cherished memory of the loved
and lost, and the solemn pride
that must be yours to have laid so
costly a sacrifice upon the altar of
freedom.
Yours, very sincerely and
respectfully,
46. Responsiveness: Counters Anonymity
and Irrelevance
“ . . . responsive managers act
consistent with the principle that their
jobs are to help their staff do their
jobs. So, a basic inter-dependence
emerges based on behaviors that show
concern, respect, and trust. ”
Employee-Centered Leadership
47. Responsiveness
“Readily reacting to
suggestions, influences,
appeals, or efforts”;
intervening
“Who is a responsive leader?:
A responsive leader is a person who is able to
identify both the explicit and implicit needs
of people she interacts with and uses her
understanding of those needs to try and
fulfill them, whenever required.
–Bindu Sridhar
http://www.youtube.com/watch?v=Em9wR9e5emY
Employee-Centered Leadership
48. Responsiveness
“If necessary (when a critical
deadline is not met), we all go down
to that department and help the
manager meet the deadline.”
–Leonard Haynes
Employee-Centered Leadership
