• 9+ years of total experience in IT including Technical support, Application support and QA.
• Seeking a Support role challenge in any location or industry and available for start immediately.
• Experienced in the Customer Support/Technical support of applications, Network devices and Security.
• Extensive experience in Problem/Change Management
• Application support / Incident management by overseeing and providing 24 x 7 coverage performing troubleshooting, trouble ticket updates, escalation, resolution and reporting of incidents on production environment.
• Well versed with Project Management best practices (PMBOK) and ITIL v 3.0 best practices for S...