Madhava Verma Dantuluri

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OVERVIEW: • 9+ years of total experience in IT including Technical support, Application support and QA. • Seeking a Support role challenge in any location or industry and available for start immediately. SUMMARY: • Experienced in the Customer Support/Technical support of applications, Network devices and Security. • Extensive experience in Problem/Change Management • Application support / Incident management by overseeing and providing 24 x 7 coverage performing troubleshooting, trouble ticket updates, escalation, resolution and reporting of incidents on production environment. • Well versed with Project Management best practices (PMBOK) and ITIL v 3.0 best practices for S...

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Madhava Verma Dantuluri

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Technical support

Likes

6 Steps to Building User Personas and Why You Should Care

Mobile App Design Proposal

Predicting the Top Web Personalization Use Cases in 2016

Together

Coca Cola Interbrand

Why do people share on social media? Global survey results

Business Optimization

How To Make A Point

Tom & Bill's Summer Reading List (AICPA EDGE)

How to pick up your audience

Enterprise Reporting with MongoDB and JasperSoft

Comparing Scaled Agile Framework (SAFe) and Disciplined Agile Delivery (DAD)

CDN - Content Delivery Network

Using Advanced Analytics for Data-Driven Decision Making

Agile development practices - How do they really work ?

User Experience - Understanding Customer's Needs and Exceeding Their Expectations

Beyond Budget and Scope: Managing Client Expectations and Delivering Value

Alterian - Changing Customer Expectations - Customer Centricity Conference, Singapore 2010

Don't Be An Asshole

Five Steps to a More Agile Organization: Adopting Agility at Scale

Agile vs agile (vs agile)

DSDM

R.A.D. - Rapid Application Development

Windows to the World

Framework Thinking - 7 Frameworks To Skyrocket Your Career

7 Rules for Writing Blog Posts That Get Read and Shared

24 Ways to Outgrow and Outlearn Everyone (Including the Competition)

How To Pitch An Angel

Did Toyota fool the lean community for decades?

Forming, storming, norming, performing (v3)