This presentation will look at what it’s like to implement design change within a large-scale EHR vendor, with examples of some of the challenges, techniques for building support, and opportunities for improvement.
29. CUE-8 2009
15 teams
5 tasks
quantitative testing
30. Rent an intermediate size car at Logan Airport in
Boston, Massachusetts, from Thursday 11 June 2009
at 09.00 am to Monday 15 June at 3.00 pm. If asked
for a name, use John Smith, email address
john112233@hotmail.com. Do not submit the
reservation.
31. time on task to rent a car
500
451
375
323 328
306
250
251
210 209 207 195
180
125 157 148
133 134
108
0
A B C D E F G H J K L M N O P
32. time on task to rent a car
500
451
375
323 328
306
250
251
210 209 207 195
180
125 157 148
133 134
108
0
A B C D E F G H J K L M N O P
50. “ In the last six weeks, have you spent more
than two hours watching someone use your
design or a competitor’s design?
”
− Jared Spool
51. “ ”
You can observe a lot by watching.
− Yogi Berra
52.
53. Simple Meaningful Easy to use Fast
Clean Flexible Time saving Impressive
Efficient Responsive Comprehensive
Friendly Approachable Effortless Usable