Flood Incident Management (FIM) Plan 2015-2020 | Craig Woolhouse
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Presentation on the Flood Incident Management Plan for 2015 – 2020 and delivering a customer-focussed service. Presented by Craig Woolhouse, the Environment Agency’s Head of Flood Incident Management, at the Flood Resilience Discovery Day in Bristol on 27 February 2015.
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Flood Incident Management (FIM) Plan 2015-2020 | Craig Woolhouse
- 1. Flood Incident Management (FIM) Plan 2015-2020 Craig Woolhouse - Deputy Director Flood Incident Management Environment Agency - February 2015
- 2. Delivering a Customer-Focussed Service 6 customer-focussed outcomes FIM Service Reducing risk to life & meeting the needs of local communities & businesses
Editor's Notes
- Flood Incident Management Plan – 2015 – 2020 This Plan follows on from our previous 5-year 'Flood Incident Management (FIM) Strategy 2010 to 2015' and sets out our ambitions for the service for the next 5 years. The Plan gives a clear vision of what we will achieve over the next 5 years, it shows our partners where we want to work with them, what they can expect from us and what we will need them to do. We need to work alongside our partners to deliver a robust service for rivers and the sea, and we want to support them to fulfil their responsibilities around flooding from other sources so we can create an integrated, seamless service for our customers at risk. The Plan will also be useful for individuals and businesses at risk, who have their own roles and responsibilities when it comes to preparing for flooding.
- Delivering a customer-focussed service The FIM service is evolving from one focused on delivery of a ‘one-size-fits-all’ and ‘standardised’ flood warning service for river and coastal flooding (justified in terms of savings in property damage). We are now moving towards a risk-based, more customer-focused service, provided by multiple agencies, where reducing risk to life and meeting community and business needs are central. The future service will be justified in terms of a full consideration of the wider benefits of FIM and value for money. In order to help embed this change in approach, six customer-focused service outcomes have been defined and digital will be key to their success: Increased numbers of people aware of their risk and the impact it will have – Example of Digital:- We will use social media more to target communities at risk to raise awareness of that risk (Photo – John Curtin tweet on Cornwall Community Flood Forum - Lostwithiel Community Flood Plan short film) Increased number of robust plans in place to trigger actions when a flood occurs; – Example of Digital:- We will give communities and individuals the data, information and support they need to develop their own flood plans (Photo - Kingsbridge Community Flood Plan Group Equipment store) Increased number of people are warned in good time to take action – Future Flood Warning Service - – Example of Digital:- We will expand the reach of our warnings by using social media and use maps and other visuals to represent our forecasts and the areas expected to flood (Image – Flood Warning) Increased number of people and responders are kept informed throughout periods of flooding - ;(Note - reference requested to incident protocol for media management) - – Example of Digital:- We will work with the government and other organisations to develop single web and mobile platforms for displaying live flood and weather information (Image – Three Day Flood Risk Forecast from .gov.uk) Increased response effectiveness and help given to aid recovery; Example of Digital:- We will through the use of technology, develop ways of working that will minimise the need for us to physically check all sites and report blockages, so that we can prioritise where and how to respond; (Photo – Webcam showing the trash screen at Loe Pool – Cornwall ) Maintained, an efficient and professional flood incident management service. Example of Digital:- We will automate the warnings we issue regularly when we have confidence in our forecasts and thresholds (Photo - Flood Warning Duty Officer – Devon & Cornwall AIR -reviewing Hyrad rainfall radar – February 2014 – image was tweeted during the event). The FIM service outcomes recognise the objectives of the government strategies and customer requirements to reduce the risk to life and to meet the needs of local communities and businesses.