6 Steps to Adapting Your Client Retention Strategy to Your Coworkers & Colla...
Garden state shrm copyright slides for thank and grow rich
1. T.H.A.N.K. AND GROW RICH COPYRIGHT 2014. LISA RYAN, GRATEGY. ALL RIGHTS RESERVED.
Unlocking Your Super Potential
Copyright 2014. Lisa Ryan, Grategy. All Rights Reserved.
21. DISENGAGED EMPLOYEES
5x more safety incidents
2.5x more sick days
87% more likely to leave
http://kevinkruse.com/employee-engagement-research-master-list-of-29-studies
Only 29% of employees are engaged
Gallup.com
22. ENGAGED EMPLOYEES
-Management is transparent
-Invest in Staff
Feel safe
Feel appreciated
-Provide Coaching & Feedback
-Express Appreciation
Want to contribute
B
23. Ref: The Dollars and Sense of Employee Engagement via Halogen Software
25. TRUST
If a manager is ineffective at earning trust – the lack of team performance will speak for itself. You can’t hide if you are an ineffective manager who has trouble earning trust. (Forbes.com)
http://www.forbes.com/sites/glennllopis/2012/07/10/effective-managers-earn-trust-quickly-by-doing-5-things-well/
26. HOW TO BUILD TRUST
•Be approachable, competent and consistent
• Act with honesty and integrity
•Treat staff with respect
•Lead by example
•Admit mistakes
http://bit.ly/XXuing
27. HELP
“My manager promoted me
to an officer position that all
the men in the company
coveted. It was very brave
of him, and it made me want
to go through walls to prove how
right he was to promote me.”
Joan Yankowitz, Founder, JB Short Marketing
28. HELP YOUR STAFF GROW
•Cross-train for lateral development
•Personalize a long-term career plan
•Be proactive and measure results
•Provide funding for training
•Mentoring program
•Empower supervisors
29. APPLAUD
“I had a CEO shake my hand and
congratulate me on a job well done
(in the presence of my colleagues).
The icing on the cake was his knowledge
of detail for the project I was working on.”
Craig Postlethwaite, President, Shimmer Digital Media
32. NAVIGATE
“My colleagues got together
to throw me a surprise bridal
shower. My boss not only
participated, she allowed the
whole event to happen on work
hours. It was not just showing me appreciation but the entire team too.”
Shannon Hartman, Training Specialist at Dale Carnegie
33. WAYS TO NAVIGATE BALANCE
•Focus on outcomes
•Ask for win/win
•Sponsor family events
•Formal policies
•Informal practices
34. KNOW
“My employer made me Employee
of the Month, and brought a bottle
of wine to my desk. When I told her
‘Thank you, but I don't drink wine,’
she went and got me a box of
cookies!”
Vasco "Roscoe" P. de Sousa, Media Producer
38. Insight Sheet
To receive my gifts to you, the “Gratitude Thought for the Week, and special report
“101 Awesome Ideas to Keep Customers Connected,” please fill out:
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Waste Excellent
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What was the best part? (Use space on back if needed).
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know that would benefit from my speaking to them?
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Keyword: gratitude
