Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Unleashing the Global
Power of Appreciation
Michelle M. Smith, CPIM, CRP
@michelleMsmith9 Stand # 506
Engagement
Opportunity
& Well-Being
Trust
Pride in
Organisation
Appreciation
Alignment
Communication
Engagement Drivers
Ap...
Consistent Impact Globally
Engagement’s Impact on Growth
with
engagement
without
engagement15% improvement in
engagement = 2% more
operating margin
Opportunity & Well-Being
engagement
strongweak
Opportunity & Well-Being
engagement
adding
appreciation
weak strong
Trust
engagement
weak strong
Trust
engagement
adding
appreciation
weak strong
Company Pride
engagement
weak strong
Company Pride
engagement
weak strong
adding
appreciation
Perception Gap
80
40
21
0
10
20
30
40
50
60
70
80
90
Sr Execs Managers Employees
Managers
Percentage saying employees
are ...
Properly
acknowledging
achievements
has the
equivalent
perceived
value of a
1% pay rise
The Power of a Thank You
Thank you notes,
e-cards, verbal,
on-the-spot
Above and
beyond, living
the values
Sales,
wellbeing,
attendance
Safety, ide...
Making It Happen
• Assess where you’re
strong; or have gaps
• Re-allocate resources to
higher gain initiatives
• Add appre...
Please leave your
business card for
the research white
paper, the white
papers on
recognition in
China & India,
and the Gl...
Interested in Improving
Customer Service?
11:30 Tomorrow
Seminar Room 2
Further questions can be addressed to:
Michelle.Smith@OCTanner.com
Thank You!
@michelleMsmith9
Stand # 506
Michelle M. Smith, CPIM,CRP
A world-renowned international speaker, author, and consultant, Michelle
is a trusted advisor ...
Upcoming SlideShare
Loading in …5
×

Motivate Europe Live: Unleashing the global pwer of appreciation

216 views

Published on

Michelle M Smith, OC Tanner

Published in: Business
  • Be the first to comment

  • Be the first to like this

Motivate Europe Live: Unleashing the global pwer of appreciation

  1. 1. Unleashing the Global Power of Appreciation Michelle M. Smith, CPIM, CRP @michelleMsmith9 Stand # 506
  2. 2. Engagement Opportunity & Well-Being Trust Pride in Organisation Appreciation Alignment Communication Engagement Drivers Appreciation impacts everything!
  3. 3. Consistent Impact Globally
  4. 4. Engagement’s Impact on Growth with engagement without engagement15% improvement in engagement = 2% more operating margin
  5. 5. Opportunity & Well-Being engagement strongweak
  6. 6. Opportunity & Well-Being engagement adding appreciation weak strong
  7. 7. Trust engagement weak strong
  8. 8. Trust engagement adding appreciation weak strong
  9. 9. Company Pride engagement weak strong
  10. 10. Company Pride engagement weak strong adding appreciation
  11. 11. Perception Gap 80 40 21 0 10 20 30 40 50 60 70 80 90 Sr Execs Managers Employees Managers Percentage saying employees are recognised at least monthly 43 Weekly 70 Annual or not at all Sr. Execs Employees
  12. 12. Properly acknowledging achievements has the equivalent perceived value of a 1% pay rise The Power of a Thank You
  13. 13. Thank you notes, e-cards, verbal, on-the-spot Above and beyond, living the values Sales, wellbeing, attendance Safety, ideas, performance management Milestone awards, President’s award, induction, events Initiated by a person taking some action to recognise (Fosters relationship building) Initiated by passage of specific timeline or achievement of a specific metric (Reinforces performance-oriented cultures) Incentives O.C. Tanner Recognition Spectrum™
  14. 14. Making It Happen • Assess where you’re strong; or have gaps • Re-allocate resources to higher gain initiatives • Add appreciation to maximize outcomes • Visit Stand #506 for more ideas and help!
  15. 15. Please leave your business card for the research white paper, the white papers on recognition in China & India, and the Global Recognition Partner Checklist
  16. 16. Interested in Improving Customer Service? 11:30 Tomorrow Seminar Room 2
  17. 17. Further questions can be addressed to: Michelle.Smith@OCTanner.com Thank You! @michelleMsmith9 Stand # 506
  18. 18. Michelle M. Smith, CPIM,CRP A world-renowned international speaker, author, and consultant, Michelle is a trusted advisor to many of the world’s most successful companies and government organisations. A highly accomplished industry leader, she is a respected authority on leadership and employee engagement, and has published and presented more than 800 articles and lectures. A passionate thought leader, Michelle was named one of the “Ten Best and Brightest Women in the Incentive Industry.” She is President Emeritus of the Incentive Marketing Association, Past President of the FORUM for People Performance at Northwestern University, Vice President of Research for the Business Marketing Association, among many other prestigious board positions past and present. “Michelle intuitively understands the importance of unlocking an employee’s hidden potential, and how to leverage performance development initiatives for maximum return on investment.”

×