Making Our Catalogue As Easy As 123
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Making Our Catalogue As Easy As 123

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Paul Hagon and I co-presented at VALA2010

Paul Hagon and I co-presented at VALA2010

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    Making Our Catalogue As Easy As 123 Making Our Catalogue As Easy As 123 Presentation Transcript

    • Making our catalogue as easy as 1, 2, 3
      VALA2010, 8 February 2010
      Bobby Graham, Director Web Publishing (Acting)
      Paul Hagon, Senior Web Designer
      National Library of Australia
    • 2008 Library catalogue
    • Replace it
      An alternative open public access catalogue interface which:
      enhanced access to the Library’s collections
      improved usability for user needs
      Enabled staff to customise the look of the screens
      had linkages to other data sources and systems
    • VuFind
      Open source library resource portal
      Developed by Villanova University
      VU had same basic infrastructure as the Library’s existing catalogue
      Minimal configuration was required
    • The prototype
      Light on time and resources
      Collaboration between Library system administrators and ILMS managers
      Test space
      Implement the Library’s requirements
      Test with internal users
      Refine the findings
      2 May 2008 VuFind implemented as catalogue
    • VuFind prototype
    • Review VuFind interface
      Why?
      Prototype became production catalogue without user testing of interface
      Who?
      Web Publishing Branch received funding to conduct this review
      How?
      Library worked with Stamford Interactive, a usability consultancy to conduct the review
    • What did we want to know?
      Who is using the catalogue?
      Where do users come from?
      Does the catalogue interface deliver what the Library’s users need?
      If not, why not?
      Can the Library provide users with even more of what they need?
    • The mission
      Review the existing user interface
      Recommendations to improve the overall usability of the catalogue interface
      Investigate similar catalogues from Australia and around the world
    • Focus group
      Director, Collection Delivery & Storage Branch
      Director, Reader Services
      Director, Serials Collection Management & Standards Branch
      Library Graduate
      Manager, Australian Collections & Reader Services
      Manager, Document Supply Service
      Manager, ILMS Unit
      Manager, Serials Collection Management & Standards Branch
      Senior Web Designer
      Systems Administrator
      Director Web Publishing Branch (Acting)
    • The process
      Ran a user survey
      Defined user profiles
      Interviewed users
      Walkthrough with users
      Considered the findings
    • How would you describe yourself?
    • How old are you?
    • Where do you live?
    • Did you access the catalogue from Australia or from overseas?
    • From where did you access the catalogue?
    • How did you get to the catalogue?
    • Why did you visit the catalogue?
    • How often do you visit?
    • Describe yourself
    • User profiles
    • User walkthroughs
      We worked with nine typical users
      Ran two user test sessions
      First session users had to complete a set of tasks using the current VuFind catalogue interface
      Second session users tested the revised interface with changes based on the first session
    • The purpose
      • Obtain users’ feedback and allow them to inform the design
      • Validate labeling issues
      • Validate changes in:
      • Homepage
      • Results page
      • Search box
      • Navigation options (footer links)
    • The questions
      Find new items added in the last week
      What is Dr Seuss’s real name?
      What can you find for Aboriginal Australian rugby league players?
      Find the book ‘Australian beach houses’ by Jenna Reed Burns
      Search for Captain Cook
    • Some recommendations
      Survey every 6 months

      Remove all formats drop down

      Remove chatty text

      Change browse to browse alphabetically

      Close some facets

      Reduce number of results to 10 per screen

      Remove the comments tab & functionality

    • Use friendly words
    • Thank you
      bgraham@nla.gov.au
      Tel: 02 6262 1542
      http://libertylittlebasil.blogspot.com/@LibertyBasil
      phagon@nla.gov.au
      Tel: 02 6262 1026
      http://www.paulhagon.com/@paulhagon