Making Our Catalogue As Easy As 123

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Paul Hagon and I co-presented at VALA2010

Paul Hagon and I co-presented at VALA2010

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  • 1. Making our catalogue as easy as 1, 2, 3
    VALA2010, 8 February 2010
    Bobby Graham, Director Web Publishing (Acting)
    Paul Hagon, Senior Web Designer
    National Library of Australia
  • 2. 2008 Library catalogue
  • 3. Replace it
    An alternative open public access catalogue interface which:
    enhanced access to the Library’s collections
    improved usability for user needs
    Enabled staff to customise the look of the screens
    had linkages to other data sources and systems
  • 4. VuFind
    Open source library resource portal
    Developed by Villanova University
    VU had same basic infrastructure as the Library’s existing catalogue
    Minimal configuration was required
  • 5. The prototype
    Light on time and resources
    Collaboration between Library system administrators and ILMS managers
    Test space
    Implement the Library’s requirements
    Test with internal users
    Refine the findings
    2 May 2008 VuFind implemented as catalogue
  • 6. VuFind prototype
  • 7. Review VuFind interface
    Why?
    Prototype became production catalogue without user testing of interface
    Who?
    Web Publishing Branch received funding to conduct this review
    How?
    Library worked with Stamford Interactive, a usability consultancy to conduct the review
  • 8. What did we want to know?
    Who is using the catalogue?
    Where do users come from?
    Does the catalogue interface deliver what the Library’s users need?
    If not, why not?
    Can the Library provide users with even more of what they need?
  • 9. The mission
    Review the existing user interface
    Recommendations to improve the overall usability of the catalogue interface
    Investigate similar catalogues from Australia and around the world
  • 10. Focus group
    Director, Collection Delivery & Storage Branch
    Director, Reader Services
    Director, Serials Collection Management & Standards Branch
    Library Graduate
    Manager, Australian Collections & Reader Services
    Manager, Document Supply Service
    Manager, ILMS Unit
    Manager, Serials Collection Management & Standards Branch
    Senior Web Designer
    Systems Administrator
    Director Web Publishing Branch (Acting)
  • 11. The process
    Ran a user survey
    Defined user profiles
    Interviewed users
    Walkthrough with users
    Considered the findings
  • 12. How would you describe yourself?
  • 13. How old are you?
  • 14. Where do you live?
  • 15. Did you access the catalogue from Australia or from overseas?
  • 16. From where did you access the catalogue?
  • 17. How did you get to the catalogue?
  • 18. Why did you visit the catalogue?
  • 19. How often do you visit?
  • 20. Describe yourself
  • 21. User profiles
  • 22. User walkthroughs
    We worked with nine typical users
    Ran two user test sessions
    First session users had to complete a set of tasks using the current VuFind catalogue interface
    Second session users tested the revised interface with changes based on the first session
  • 23. The purpose
    • Obtain users’ feedback and allow them to inform the design
    • 24. Validate labeling issues
    • 25. Validate changes in:
    • 26. Homepage
    • 27. Results page
    • 28. Search box
    • 29. Navigation options (footer links)
  • The questions
    Find new items added in the last week
    What is Dr Seuss’s real name?
    What can you find for Aboriginal Australian rugby league players?
    Find the book ‘Australian beach houses’ by Jenna Reed Burns
    Search for Captain Cook
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37. Some recommendations
    Survey every 6 months

    Remove all formats drop down

    Remove chatty text

    Change browse to browse alphabetically

    Close some facets

    Reduce number of results to 10 per screen

    Remove the comments tab & functionality

  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44. Use friendly words
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51. Thank you
    bgraham@nla.gov.au
    Tel: 02 6262 1542
    http://libertylittlebasil.blogspot.com/@LibertyBasil
    phagon@nla.gov.au
    Tel: 02 6262 1026
    http://www.paulhagon.com/@paulhagon