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Making our catalogue as easy as 1, 2, 3<br />VALA2010, 8 February 2010<br />Bobby Graham, Director Web Publishing (Acting)...
2008 Library catalogue<br />
Replace it<br />An alternative open public access catalogue interface which:<br />enhanced access to the Library’s collect...
VuFind<br />Open source library resource portal<br />Developed by Villanova University<br />VU had same basic infrastructu...
The prototype<br />Light on time and resources<br />Collaboration between Library system administrators and ILMS managers<...
VuFind prototype<br />
Review VuFind interface<br />Why? <br />Prototype became production catalogue without user testing of interface<br />Who?<...
What did we want to know?<br />Who is using the catalogue?<br />Where do users come from?<br />Does the catalogue interfac...
The mission<br />Review the existing user interface<br />Recommendations to improve the overall usability of the catalogue...
Focus group<br />Director, Collection Delivery & Storage Branch<br />Director, Reader Services<br />Director, Serials Coll...
The process<br />Ran a user survey<br />Defined user profiles<br />Interviewed users<br />Walkthrough with users<br />Cons...
How would you describe yourself?<br />
How old are you?<br />
Where do you live?<br />
Did you access the catalogue from Australia or from overseas?<br />
From where did you access the catalogue?<br />
How did you get to the catalogue?<br />
Why did you visit the catalogue?<br />
How often do you visit?<br />
Describe yourself<br />
User profiles<br />
User walkthroughs<br />We worked with nine typical users<br />Ran two user test sessions<br />First session users had to c...
The purpose<br /><ul><li>Obtain users’ feedback and allow them to inform the design
Validate labeling issues
Validate changes in:
Homepage
Results page
Search box
Navigation options (footer links)</li></li></ul><li>The questions<br />Find new items added in the last week<br />What is ...
Some recommendations<br />Survey every 6 months<br />✔<br />Remove all formats drop down<br />✘<br />Remove chatty text<br...
Use friendly words<br />
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Making Our Catalogue As Easy As 123

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Paul Hagon and I co-presented at VALA2010

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Transcript of "Making Our Catalogue As Easy As 123"

  1. 1. Making our catalogue as easy as 1, 2, 3<br />VALA2010, 8 February 2010<br />Bobby Graham, Director Web Publishing (Acting)<br />Paul Hagon, Senior Web Designer<br />National Library of Australia<br />
  2. 2. 2008 Library catalogue<br />
  3. 3. Replace it<br />An alternative open public access catalogue interface which:<br />enhanced access to the Library’s collections<br />improved usability for user needs<br />Enabled staff to customise the look of the screens<br />had linkages to other data sources and systems<br />
  4. 4. VuFind<br />Open source library resource portal<br />Developed by Villanova University<br />VU had same basic infrastructure as the Library’s existing catalogue<br />Minimal configuration was required<br />
  5. 5. The prototype<br />Light on time and resources<br />Collaboration between Library system administrators and ILMS managers<br />Test space<br />Implement the Library’s requirements<br />Test with internal users<br />Refine the findings<br />2 May 2008 VuFind implemented as catalogue<br />
  6. 6. VuFind prototype<br />
  7. 7. Review VuFind interface<br />Why? <br />Prototype became production catalogue without user testing of interface<br />Who?<br />Web Publishing Branch received funding to conduct this review<br />How?<br />Library worked with Stamford Interactive, a usability consultancy to conduct the review<br />
  8. 8. What did we want to know?<br />Who is using the catalogue?<br />Where do users come from?<br />Does the catalogue interface deliver what the Library’s users need?<br />If not, why not?<br />Can the Library provide users with even more of what they need?<br />
  9. 9. The mission<br />Review the existing user interface<br />Recommendations to improve the overall usability of the catalogue interface<br />Investigate similar catalogues from Australia and around the world<br />
  10. 10. Focus group<br />Director, Collection Delivery & Storage Branch<br />Director, Reader Services<br />Director, Serials Collection Management & Standards Branch<br />Library Graduate<br />Manager, Australian Collections & Reader Services<br />Manager, Document Supply Service<br />Manager, ILMS Unit<br />Manager, Serials Collection Management & Standards Branch<br />Senior Web Designer<br />Systems Administrator<br />Director Web Publishing Branch (Acting)<br />
  11. 11. The process<br />Ran a user survey<br />Defined user profiles<br />Interviewed users<br />Walkthrough with users<br />Considered the findings<br />
  12. 12. How would you describe yourself?<br />
  13. 13. How old are you?<br />
  14. 14. Where do you live?<br />
  15. 15. Did you access the catalogue from Australia or from overseas?<br />
  16. 16. From where did you access the catalogue?<br />
  17. 17. How did you get to the catalogue?<br />
  18. 18. Why did you visit the catalogue?<br />
  19. 19. How often do you visit?<br />
  20. 20. Describe yourself<br />
  21. 21. User profiles<br />
  22. 22. User walkthroughs<br />We worked with nine typical users<br />Ran two user test sessions<br />First session users had to complete a set of tasks using the current VuFind catalogue interface<br />Second session users tested the revised interface with changes based on the first session<br />
  23. 23. The purpose<br /><ul><li>Obtain users’ feedback and allow them to inform the design
  24. 24. Validate labeling issues
  25. 25. Validate changes in:
  26. 26. Homepage
  27. 27. Results page
  28. 28. Search box
  29. 29. Navigation options (footer links)</li></li></ul><li>The questions<br />Find new items added in the last week<br />What is Dr Seuss’s real name?<br />What can you find for Aboriginal Australian rugby league players?<br />Find the book ‘Australian beach houses’ by Jenna Reed Burns<br />Search for Captain Cook<br />
  30. 30.
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  35. 35.
  36. 36.
  37. 37. Some recommendations<br />Survey every 6 months<br />✔<br />Remove all formats drop down<br />✘<br />Remove chatty text<br />✔<br />Change browse to browse alphabetically<br />✔<br />Close some facets<br />✘<br />Reduce number of results to 10 per screen<br />✘<br />Remove the comments tab & functionality<br />✘<br />
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  42. 42.
  43. 43.
  44. 44. Use friendly words<br />
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  51. 51. Thank you<br />bgraham@nla.gov.au<br />Tel: 02 6262 1542<br />http://libertylittlebasil.blogspot.com/@LibertyBasil<br />phagon@nla.gov.au<br />Tel: 02 6262 1026<br />http://www.paulhagon.com/@paulhagon<br />
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