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This presentation describes the process of setting up a wiki for knowledge sharing purposes in the Public Library of Vlissingen.

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  1. 1. The process of setting up a wiki as a tool for knowledge sharing in a public library Internet Librarian 2008 Karolien Selhorst – Public Library of Vlissingen
  2. 2. <ul><li>When competing hoard your knowledge, but when collaborating share it </li></ul><ul><li>(David Gurteen – KM consultant) </li></ul>
  3. 3. The Public Library of Vlissingen <ul><li>The library is situated in the heart </li></ul><ul><li>of Zeeland (The Netherlands) </li></ul><ul><li>Apart from the main building, the library provides services for the nearby situated village, the local hospital and several schools. </li></ul>
  4. 4. The Public Library of Vlissingen <ul><li>To stay relevant in the future </li></ul><ul><li>we want to provide more </li></ul><ul><li>specialist and tailor-made services to our users. </li></ul>
  5. 5. Better use of hidden staff talent <ul><li>In order to realise this ambition, the </li></ul><ul><li>library wants to make more and </li></ul><ul><li>better use of hidden staff talent and facilitate knowledge sharing </li></ul><ul><li>A ‘knowledge audit’ was organised. </li></ul><ul><li>One of the findings was that the intranet did not meet the needs of library workers </li></ul>
  6. 6. Wiki as intranet alternative <ul><li>Despite the low popularity of the </li></ul><ul><li>intranet, library workers indicated </li></ul><ul><li>that they were eager to share knowledge through a ‘similar medium’ </li></ul><ul><li>The idea for a wiki, essentially a knowledge-sharing tool, arose </li></ul>
  7. 7. What is a wiki? <ul><li>“ A wiki is a website that allows </li></ul><ul><li>visitors to add, remove, edit and </li></ul><ul><li>change content.” (Wikipedia) </li></ul><ul><li>Wiki: quick (in Hawaiian) </li></ul><ul><li>Open or closed </li></ul>
  8. 8. Why wiki? <ul><li>Easy and quick to edit and update </li></ul><ul><li>Anyone can make changes </li></ul><ul><li>Low barrier for sharing </li></ul><ul><li>Content is free-form </li></ul><ul><li>Flexible and thus supports incremental knowledge creation </li></ul><ul><li>… </li></ul>
  9. 9. Library wikis in practice <ul><li>Staff intranet: team collaboration </li></ul><ul><li>and communication </li></ul><ul><li>Co-operative projects and collaborative authoring </li></ul><ul><li>Knowledge repository/KM tool </li></ul><ul><li>Subject guides </li></ul><ul><li>Planning spaces </li></ul><ul><li>… </li></ul>
  10. 10. Setting up a wiki in 6 steps
  11. 11. Step 1:Planning <ul><li>Evaluation of workplace culture </li></ul><ul><li>and environment </li></ul><ul><li>Establishing the purpose and the scope of the wiki </li></ul><ul><li>Early involvement of future users </li></ul><ul><li>Identifying resources for creating and maintaining the wiki </li></ul><ul><li>Choice of wiki software and wiki host </li></ul>
  12. 12. Step 2: Wiki design <ul><li>Lay-out/visual design </li></ul><ul><li>Initial structure of the wiki </li></ul><ul><li>‘ Seeding’ initial content </li></ul><ul><li>Creating documentation and policy rules for the wiki, the so-called ‘wikiquette’ , but do not focus on the ‘rules’! </li></ul><ul><li>Assigning user roles and setting access controls </li></ul><ul><li>Wiki sandbox </li></ul>
  13. 13. Step 3:Testing <ul><li>Careful selection of ‘test unit’ to run </li></ul><ul><li>a pilot: early-adopters advocate </li></ul><ul><li>wiki use </li></ul><ul><li>Testing involved: proofreading initial content, testing links, basic functions, wiki usability </li></ul><ul><li>Importance of involving future users: feedback </li></ul>
  14. 14. Step 4:Launching the wiki and training users <ul><li>Training sessions are being </li></ul><ul><li>organised </li></ul><ul><li>Promotion: focus on advantages of wiki use and involvement of pilot group </li></ul>
  15. 15. Step 5:Managing and maintaining <ul><li>Wiki gardener : one person </li></ul><ul><li>responsible for moderating </li></ul><ul><li>discussions, reviewing content, reviewing wiki structure to make content easy accessible by everyone </li></ul>
  16. 16. Step 6: Wiki evaluation <ul><li>The evaluation of the </li></ul><ul><li>implementation process </li></ul><ul><li>The evaluation of the wiki: wiki statistics and user surveys </li></ul>
  17. 17. This is it!
  18. 18. The future? <ul><li>At the moment, we are developing </li></ul><ul><li>a software that will complement the </li></ul><ul><li>the wiki and support the way library staff deals with customer enquiries. </li></ul><ul><li>Based on teams of knowledge experts </li></ul><ul><li>A revolutionary new way of working in a Dutch public library </li></ul>
  19. 19. Wiki lessons learned <ul><li>The success of a wiki depends on </li></ul><ul><li>user contribution and enthousiasm </li></ul><ul><li>Involve your end-users from the beginning </li></ul><ul><li>‘ Reward people’ for contributing to the wiki </li></ul><ul><li>A wiki is a tool that complements, but not replaces face-to-face sharing </li></ul><ul><li>‘ Seed’ the wiki </li></ul><ul><li>Integrate the wiki in daily working practice </li></ul>
  20. 20. Questions? [email_address]