Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

ILI2008wikis

879 views

Published on

This presentation describes the process of setting up a wiki for knowledge sharing purposes in the Public Library of Vlissingen.

Published in: Technology, Education
  • Be the first to comment

ILI2008wikis

  1. 1. The process of setting up a wiki as a tool for knowledge sharing in a public library Internet Librarian 2008 Karolien Selhorst – Public Library of Vlissingen
  2. 2. <ul><li>When competing hoard your knowledge, but when collaborating share it </li></ul><ul><li>(David Gurteen – KM consultant) </li></ul>
  3. 3. The Public Library of Vlissingen <ul><li>The library is situated in the heart </li></ul><ul><li>of Zeeland (The Netherlands) </li></ul><ul><li>Apart from the main building, the library provides services for the nearby situated village, the local hospital and several schools. </li></ul>
  4. 4. The Public Library of Vlissingen <ul><li>To stay relevant in the future </li></ul><ul><li>we want to provide more </li></ul><ul><li>specialist and tailor-made services to our users. </li></ul>
  5. 5. Better use of hidden staff talent <ul><li>In order to realise this ambition, the </li></ul><ul><li>library wants to make more and </li></ul><ul><li>better use of hidden staff talent and facilitate knowledge sharing </li></ul><ul><li>A ‘knowledge audit’ was organised. </li></ul><ul><li>One of the findings was that the intranet did not meet the needs of library workers </li></ul>
  6. 6. Wiki as intranet alternative <ul><li>Despite the low popularity of the </li></ul><ul><li>intranet, library workers indicated </li></ul><ul><li>that they were eager to share knowledge through a ‘similar medium’ </li></ul><ul><li>The idea for a wiki, essentially a knowledge-sharing tool, arose </li></ul>
  7. 7. What is a wiki? <ul><li>“ A wiki is a website that allows </li></ul><ul><li>visitors to add, remove, edit and </li></ul><ul><li>change content.” (Wikipedia) </li></ul><ul><li>Wiki: quick (in Hawaiian) </li></ul><ul><li>Open or closed </li></ul>
  8. 8. Why wiki? <ul><li>Easy and quick to edit and update </li></ul><ul><li>Anyone can make changes </li></ul><ul><li>Low barrier for sharing </li></ul><ul><li>Content is free-form </li></ul><ul><li>Flexible and thus supports incremental knowledge creation </li></ul><ul><li>… </li></ul>
  9. 9. Library wikis in practice <ul><li>Staff intranet: team collaboration </li></ul><ul><li>and communication </li></ul><ul><li>Co-operative projects and collaborative authoring </li></ul><ul><li>Knowledge repository/KM tool </li></ul><ul><li>Subject guides </li></ul><ul><li>Planning spaces </li></ul><ul><li>… </li></ul>
  10. 10. Setting up a wiki in 6 steps
  11. 11. Step 1:Planning <ul><li>Evaluation of workplace culture </li></ul><ul><li>and environment </li></ul><ul><li>Establishing the purpose and the scope of the wiki </li></ul><ul><li>Early involvement of future users </li></ul><ul><li>Identifying resources for creating and maintaining the wiki </li></ul><ul><li>Choice of wiki software and wiki host </li></ul>
  12. 12. Step 2: Wiki design <ul><li>Lay-out/visual design </li></ul><ul><li>Initial structure of the wiki </li></ul><ul><li>‘ Seeding’ initial content </li></ul><ul><li>Creating documentation and policy rules for the wiki, the so-called ‘wikiquette’ , but do not focus on the ‘rules’! </li></ul><ul><li>Assigning user roles and setting access controls </li></ul><ul><li>Wiki sandbox </li></ul>
  13. 13. Step 3:Testing <ul><li>Careful selection of ‘test unit’ to run </li></ul><ul><li>a pilot: early-adopters advocate </li></ul><ul><li>wiki use </li></ul><ul><li>Testing involved: proofreading initial content, testing links, basic functions, wiki usability </li></ul><ul><li>Importance of involving future users: feedback </li></ul>
  14. 14. Step 4:Launching the wiki and training users <ul><li>Training sessions are being </li></ul><ul><li>organised </li></ul><ul><li>Promotion: focus on advantages of wiki use and involvement of pilot group </li></ul>
  15. 15. Step 5:Managing and maintaining <ul><li>Wiki gardener : one person </li></ul><ul><li>responsible for moderating </li></ul><ul><li>discussions, reviewing content, reviewing wiki structure to make content easy accessible by everyone </li></ul>
  16. 16. Step 6: Wiki evaluation <ul><li>The evaluation of the </li></ul><ul><li>implementation process </li></ul><ul><li>The evaluation of the wiki: wiki statistics and user surveys </li></ul>
  17. 17. This is it!
  18. 18. The future? <ul><li>At the moment, we are developing </li></ul><ul><li>a software that will complement the </li></ul><ul><li>the wiki and support the way library staff deals with customer enquiries. </li></ul><ul><li>Based on teams of knowledge experts </li></ul><ul><li>A revolutionary new way of working in a Dutch public library </li></ul>
  19. 19. Wiki lessons learned <ul><li>The success of a wiki depends on </li></ul><ul><li>user contribution and enthousiasm </li></ul><ul><li>Involve your end-users from the beginning </li></ul><ul><li>‘ Reward people’ for contributing to the wiki </li></ul><ul><li>A wiki is a tool that complements, but not replaces face-to-face sharing </li></ul><ul><li>‘ Seed’ the wiki </li></ul><ul><li>Integrate the wiki in daily working practice </li></ul>
  20. 20. Questions? [email_address]

×