It’s 2013… <ul><li>Do You Know Where Your Users Are? </li></ul>
User Experience <ul><li>Ideal mix of online services and technologies five years from now? </li></ul><ul><li>Use positive ...
The Service Challenge <ul><li>Library building is no longer the primary source of information </li></ul><ul><li>Dispersed ...
Focus on Content <ul><li>User experience should be about getting the content needed -- not about interface </li></ul><ul><...
Key Themes <ul><li>Positive user experience will require: </li></ul><ul><li>Integration </li></ul><ul><li>Mobility </li></...
Custom Toolbar <ul><li>Embed library in the user’s workspace </li></ul><ul><li>Streamlined access to most-used library res...
Social Networks <ul><li>Library presence in Facebook and other networks where users spend time </li></ul><ul><li>Makes lib...
Library Catalog <ul><li>Next generation catalog interfaces offer a more integrated and satisfying user experience </li></u...
 
Mobile Content <ul><li>New York University Libraries for mobile devices </li></ul><ul><li>Boston University Medical Center...
Mash-ups and RSS Feeds <ul><li>APIs and XML enable data to be reformatted and repurposed </li></ul><ul><li>Feeds from cust...
Citation Management <ul><li>Collect, manage, and cite sources </li></ul><ul><li>Browser plug-in </li></ul><ul><li>Free and...
Instruction & Collaboration <ul><li>Wiki spaces to share discussion, research, and documents </li></ul><ul><li>Video confe...
Instruction & Collaboration <ul><li>Short how-to screencasts to be viewed at point of need </li></ul><ul><li>Audio and vid...
Change is the Only Constant <ul><li>Integrated </li></ul><ul><li>Interactive and flexible </li></ul><ul><li>Open and exten...
Thank you. <ul><li>Questions? </li></ul>
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It's 2013: Do You Know Where Your Users Are?

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  • It's 2013: Do You Know Where Your Users Are?

    1. 1. It’s 2013… <ul><li>Do You Know Where Your Users Are? </li></ul>
    2. 2. User Experience <ul><li>Ideal mix of online services and technologies five years from now? </li></ul><ul><li>Use positive user experience as guiding principle </li></ul>
    3. 3. The Service Challenge <ul><li>Library building is no longer the primary source of information </li></ul><ul><li>Dispersed users + dispersed resources = challenge </li></ul><ul><li>Offer convenient, intuitive access to information </li></ul>
    4. 4. Focus on Content <ul><li>User experience should be about getting the content needed -- not about interface </li></ul><ul><li>Library users do need web and research skills, but that’s not the primary info they seek </li></ul><ul><li>Leverage good web design and flexibility to offer content at point-of-need </li></ul>
    5. 5. Key Themes <ul><li>Positive user experience will require: </li></ul><ul><li>Integration </li></ul><ul><li>Mobility </li></ul><ul><li>Collaboration </li></ul>
    6. 6. Custom Toolbar <ul><li>Embed library in the user’s workspace </li></ul><ul><li>Streamlined access to most-used library resources </li></ul>
    7. 7. Social Networks <ul><li>Library presence in Facebook and other networks where users spend time </li></ul><ul><li>Makes library site a click away </li></ul><ul><li>Another way to disseminate library news </li></ul>
    8. 8. Library Catalog <ul><li>Next generation catalog interfaces offer a more integrated and satisfying user experience </li></ul><ul><li>Scoping, filters, and context add value </li></ul><ul><li>Integrate catalog into Facebook and iGoogle </li></ul><ul><li>Create lists and feeds give the user control </li></ul>
    9. 10. Mobile Content <ul><li>New York University Libraries for mobile devices </li></ul><ul><li>Boston University Medical Center for mobile devices </li></ul><ul><li>Yale Science Library text messaging </li></ul>
    10. 11. Mash-ups and RSS Feeds <ul><li>APIs and XML enable data to be reformatted and repurposed </li></ul><ul><li>Feeds from custom database searches, medical blogs, and other sources can be aggregated by the library or by individual users </li></ul>
    11. 12. Citation Management <ul><li>Collect, manage, and cite sources </li></ul><ul><li>Browser plug-in </li></ul><ul><li>Free and open source </li></ul><ul><li>Integrates with MS Word and OpenOffice </li></ul>
    12. 13. Instruction & Collaboration <ul><li>Wiki spaces to share discussion, research, and documents </li></ul><ul><li>Video conference via Skype </li></ul><ul><li>Virtual reality collaboration spaces and simulations (e.g. SecondLife) </li></ul>
    13. 14. Instruction & Collaboration <ul><li>Short how-to screencasts to be viewed at point of need </li></ul><ul><li>Audio and video podcasts enable time shifting for instruction or presentations </li></ul><ul><li>All optimized for mobile viewing/listening </li></ul>
    14. 15. Change is the Only Constant <ul><li>Integrated </li></ul><ul><li>Interactive and flexible </li></ul><ul><li>Open and extensible </li></ul>
    15. 16. Thank you. <ul><li>Questions? </li></ul>

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