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Web 2.0 and taking the fear out of community engagement

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Presentation given by Julie Hall at the COSI conference 2009 on the Web 2.0 training programme in Lewisham Libraries and the ongoing use and development of Web 2.0 in a pulic library contaxt.

Presentation given by Julie Hall at the COSI conference 2009 on the Web 2.0 training programme in Lewisham Libraries and the ongoing use and development of Web 2.0 in a pulic library contaxt.

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    Web 2.0 and taking the fear out of community engagement Web 2.0 and taking the fear out of community engagement Presentation Transcript

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    • Web 2.0 and taking the fear out of community engagement
    • Web 2.0 – taking the fear out of community engagement
        • Lewisham’s Web 2.0 training programme
          • Why, what and how
          • What worked and what didn’t
          • Outcomes
        • What we are doing now in the Web 2.0 world
        • Future developments
    • Everything you wanted to know about Web 2.0 .... but were afraid to ask… Know what a blog is? Or a wiki? Does social networking leave you cold? Now is your chance to find out what you've been missing and how you can use it to improve your library offer and interact with your users in new ways. Over the next few weeks I will be running some drop in sessions for all library staff in the Open Learning Centre at Lewisham Library. I'll be covering the basics such as blogs, RSS and news feeds, and also photosharing, communication tools and slideshare, collaboration tools, wikis, tagging, video and podcasts, social networking, etc - if we get time! The aim is to help you understand what Web 2.0 is and how you can use it in a library context. The sessions will be short 1 - 11/2 hrs with lots of hands on practice, and will be for up to 10 people. The sessions will be on Mondays, but I'm also looking for other slots that allow all staff to be able to come. If you can't make the dates offered let me know what days/dates would be better for you. The first 2 slots will be 2nd and 9th June from 9.30 to 11.00. They will be on blogs - what they are, how to set one up, how to post to one, and examples of who's using them. Book in for either of them - the content will be repeated, and if the demand is there I'll cover it again in future sessions.
    • Everything you wanted to know about Web 2.0 .... but were afraid to ask…
      • Lewisham Web 2.0 training programme – taking the fear out of Web 2.0
        • To help people understand what Web 2.0 is
        • How it can be used in a library context
        • Staff can try out new skills in a supported environment
        • Sessions are short – about 11/2 hrs
        • Informal – everyone goes at own speed
        • With lots of hands on practice
        • For up to 10 people – no number too small
    • Everything you wanted to know about Web 2.0 .... but were afraid to ask…
        • 5 core areas form a regular set of training sessions
        • repeated on a rolling programme
        • additional sessions covering new areas of interest or dealing with specific groups of staff or issues
        • 2 tranches – June to September and October to January
    • Everything you wanted to know about Web 2.0 .... but were afraid to ask…
      • Five sets of sessions – repeated on different days to ensure maximum attendance
        • blogs and blogging
        • RSS and news feeds
        • photos and images
        • wikis
        • social networking
    • Everything you wanted to know about Web 2.0 .... but were afraid to ask…
      • What we used and why -
        • Blogger
        • Bloglines
        • Picasa and Flickr
        • Wetpaint wiki
        • Facebook and MySpace
    • Everything you wanted to know about Web 2.0 .... but were afraid to ask…
      • Reinforcing the training –
        • Created training blog - all staff required to join
        • Created training wiki for training documents, links and downloads
        • All staff created web email account (Google) and exchanged details with colleagues
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    • http://lewishamweb20.blogspot.com/
    • http://lewishamlibrary20.pbwiki.com/
    • Everything you wanted to know about Web 2.0 .... but were afraid to ask…
        • 23 training sessions were held
        • 57 staff attended, 60% of staffing
        • A total of 131 sessions
        • Over 85% attendance rate
        • Most popular – blogs and blogging – 39 people
        • Trainees included staff at all levels - head of service, senior managers, front line staff and agency staff
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    • What worked
        • Flexible approach to sessions
        • Informal framework
        • Letting staff go at their own pace
        • Using ‘simple’ Web 2.0 tools
        • Ongoing support
        • ‘ Hands off’ control of Web 2.0 implementation
    • What didn’t
        • Getting buy in from all branches and managers
        • Staffing pressures from the frontline
        • Time intensive for the trainer
        • Flexibility meant that some staff could opt out
        • Ongoing input and commitment from staff to manage Web 2.0
    • Outcomes
        • Lewisham Web 2.0 presence
          • Facebook
          • Blogs
          • Wikis
        • Web 2.0 champions
        • Experimenting with other applications - Pageflakes, Dipity, etc
        • Increased statistics for web access
        • Improved interaction with users
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    • http://picasaweb.google.co.uk/lewishamheritage
    • http://lewishamlegacy.wikidot.com/
    • http://lewishamwarmemorials.wikidot.com/
    • http://enquiryhandling.wikidot.com/
    • http://visitlewisham.blogspot.com/
    • http://twitter.com/VisitLewisham
    • http://torridonroad.wordpress.com/
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    • Issues and considerations
        • Free v paid for Web tools
        • Ongoing commitment from staff and managers
        • Monitoring and statistics
        • Standards and consistency
        • Content – publishing to the world
        • Corporate Web issues and requirements
        • Backups and longevity
        • Sustainability – staff dependent
        • Web 3.0 – what next?
    • Links
      • Enquiry handling wiki
      • Lewisham Council's Facebook page
      • Lewisham Heritage blog
      • Lewisham Heritage Picasa web albums
      • Lewisham Libraries Facebook page
      • Lewisham Libraries Flickr
      • Lewisham Libraries' MySpace
      • Lewisham Libraries' Web 2.0 blog
      • Lewisham Libraries YouTube
      • Lewisham Library Twitter feed
      • Lewisham Voices wiki
      • Lewisham War Memorials wiki
      • Lewisham's Dipity timelines
      • Lewisham's Library 2.0 wiki
      • Lewisham's Olympic Legacy wiki
      • LHAC Facebook page
      • Library Thing
      • Manor House Facebook
      • Pageflakes
      • Slideshare
      • Torridon Road Library blog
      • Visit Lewisham blog
      • Visit Lewisham Twitter feed
    • Contact details Julie Hall [email_address]
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