6. Personal Hygiene
• Brushing teeth, regular bath, and mouth free
from odor, neatly trimmed nails
• Hair must be short and trim and properly
groomed
• Beards sideburns and mustaches must be clean
and neatly groomed
• No fancy hair colors
Grooming
8. So how do we Customer orient?
Understand:
•Need to be Welcomed
( Greetings, Welcome drink etc)
•Need to be recognised ( If you know your customer address by
name or if not plainly ,“ May I help/ assist you”.
•Need to be guided properly
( Help him /her to choose the best
product or service by genuine guidance)
•Need to feel comfortable( Make him /her feel comfortable and easy
9. Personal Hygiene
• Brushing teeth, regular bath, and mouth free
from odor, neatly trimmed nails
• Hair must be short and trim and properly
groomed
• Beards sideburns and mustaches must be clean
and neatly groomed
• No fancy hair colors
Grooming
19. The Skills For Active Listening
Give the customer your full attention.
Make eye contact.
Check for understanding.
Use physical & verbal responses.
Write it down.
Summarise what the customer said.
Tuesday, December 17, 2013
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20. It is the attitude not the aptitude that
takes you to altitude