IT is expected to maintain stability in an ever-changing environment. Time to market, proactive business development and operational stability is the new normal. These three findings are from 3gamma's "The state of IT service management in agile organizations" survey from 2013. 3gamma surveyed over a hundred IT professionals from major Swedish IT organizations. Contact us for further information.

1. IT is expected to deliver innovation and business development while ensuring cost-effective
lights on
1
Stability Business driver Time to market
80 % thinks time to market has become increasingly
important for IT services…
…while 90 % thinks IT has become an even more critical
part of business development…
…while 80 % still are under pressure to improve
operational stability*
* 3gamma - The state of ITSM in Swedish organizations survey © 2013
 IT is struggling to keep up with the business
 New and updated IT services are expected with shorter intervals
 Readily available alternatives, e.g. cloud services, adds additional pressure on IT
 The digitalization of business makes IT an integrated part of business development
 IT is expected to proactively drive innovation and improvement initiatives
 IT is going from business partner to business driver
 Stable and reliable IT operations has become a prerequisite
 Service quality and operational stability needs to be maintained even during times of
constant change