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Dm north america strategy 2011
Dm north america strategy 2011
Dm north america strategy 2011
Dm north america strategy 2011
Dm north america strategy 2011
Dm north america strategy 2011
Dm north america strategy 2011
Dm north america strategy 2011
Dm north america strategy 2011
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Dm north america strategy 2011

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  • 1. Unifying IT for the Group Desktop Management Strategy Plan 2011 United States Region
  • 2. <ul><li>Outline </li></ul><ul><ul><li>Current Situation </li></ul></ul><ul><ul><li>Short-Term Plan </li></ul></ul><ul><ul><li>Mid-Term Plan </li></ul></ul><ul><ul><li>Other potential areas of greater efficiency </li></ul></ul><ul><ul><li>Propose Timeline </li></ul></ul>
  • 3. <ul><li>Current Situation </li></ul><ul><ul><li>Desktop Management issues: </li></ul></ul><ul><ul><ul><li>End users with local admin rights. </li></ul></ul></ul><ul><ul><ul><li>Standard set of tools for troubleshooting (registry, password resets, tune up, benchmarking) </li></ul></ul></ul><ul><ul><ul><li>Limited rights for Desktop Staff (permissions, print queues) </li></ul></ul></ul><ul><ul><ul><li>Multiple Agents installed on Unity PCs </li></ul></ul></ul><ul><ul><ul><ul><li>Altiris (Management System) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>SEP (Anti-virus) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>WSUS (OS Updates) </li></ul></ul></ul></ul><ul><ul><ul><li>Deploying mechanisms for patches and updates are not reliable </li></ul></ul></ul><ul><ul><ul><li>Network variables (Alliance) </li></ul></ul></ul><ul><ul><ul><li>Reporting process is on demand </li></ul></ul></ul><ul><ul><li>Work not being captured and recorded in Altiris related to remediation activities. </li></ul></ul><ul><ul><li>Lack of technical knowledge of reporting tools available to Unity </li></ul></ul>
  • 4. &nbsp;
  • 5. <ul><li>Mid-Term Plan </li></ul><ul><ul><li>Initial clean-up will be conducted by On Site Support </li></ul></ul><ul><ul><ul><li>*timeline will depend on geographical area to cover and resources available </li></ul></ul></ul><ul><ul><li>Automation using Altiris – A ticket will be automatically generated by Altiris and assigned to the Desktop Team when a device is reported as failed (Altiris, SEP, WSUS) </li></ul></ul><ul><ul><li>Bit Locker implementation (10-7 Project) </li></ul></ul><ul><ul><li>Dell Automated Deployment (DAD) – Pending approval for funding </li></ul></ul><ul><ul><li>Windows 7 Roll out (potential changes in system configuration) </li></ul></ul><ul><ul><li>UPS Management (Inventory and maintenance) </li></ul></ul>
  • 6. <ul><li>Timeline – next 6 months </li></ul>Activity May June July August Sept Oct Nov Dec Training On-Site staff (GPO, LS, SEP) Completed Single Reporting Tool using Altiris Console X Initial Clean-up (Altiris, SEP, WSUS) by DT X Wake-On LAN Completed UPS Management X Training On-Site staff (Windows 7 cert) X Dell Automated Deployment (DAD) X
  • 7. <ul><li>Supplemental information </li></ul><ul><ul><li>Dell Automated Deployment (DAD) </li></ul></ul>
  • 8. <ul><li>Other potential areas of greater efficiency </li></ul><ul><ul><li>Revamp of current Anti-Spyware tool (Server and Storage Team) </li></ul></ul><ul><ul><li>More efficient and robust remote support (replacement for Carbon Copy and WebEx) </li></ul></ul><ul><ul><li>Loaners pool at unmanned remote sites (any site &gt;10 users) </li></ul></ul><ul><ul><li>Implement a solution to expedite and simplify returns of malfunctioning computers from unmanned sites </li></ul></ul><ul><ul><li>Evaluating the use of different imaging tool (Altiris is slow and site server dependant) </li></ul></ul><ul><ul><li>Standardization of drive mappings and print setups </li></ul></ul><ul><ul><li>Centralized Network Mgmt Tool for network ID and device tracking </li></ul></ul><ul><ul><li>These areas have dependencies on other functional teams and approval from Global Senior Management </li></ul></ul>
  • 9. <ul><ul><li>Questions &amp; Comments </li></ul></ul>

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