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Dm north america strategy 2011


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Dm north america strategy 2011

  1. 1. Unifying IT for the Group Desktop Management Strategy Plan 2011 United States Region
  2. 2. <ul><li>Outline </li></ul><ul><ul><li>Current Situation </li></ul></ul><ul><ul><li>Short-Term Plan </li></ul></ul><ul><ul><li>Mid-Term Plan </li></ul></ul><ul><ul><li>Other potential areas of greater efficiency </li></ul></ul><ul><ul><li>Propose Timeline </li></ul></ul>
  3. 3. <ul><li>Current Situation </li></ul><ul><ul><li>Desktop Management issues: </li></ul></ul><ul><ul><ul><li>End users with local admin rights. </li></ul></ul></ul><ul><ul><ul><li>Standard set of tools for troubleshooting (registry, password resets, tune up, benchmarking) </li></ul></ul></ul><ul><ul><ul><li>Limited rights for Desktop Staff (permissions, print queues) </li></ul></ul></ul><ul><ul><ul><li>Multiple Agents installed on Unity PCs </li></ul></ul></ul><ul><ul><ul><ul><li>Altiris (Management System) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>SEP (Anti-virus) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>WSUS (OS Updates) </li></ul></ul></ul></ul><ul><ul><ul><li>Deploying mechanisms for patches and updates are not reliable </li></ul></ul></ul><ul><ul><ul><li>Network variables (Alliance) </li></ul></ul></ul><ul><ul><ul><li>Reporting process is on demand </li></ul></ul></ul><ul><ul><li>Work not being captured and recorded in Altiris related to remediation activities. </li></ul></ul><ul><ul><li>Lack of technical knowledge of reporting tools available to Unity </li></ul></ul>
  4. 5. <ul><li>Mid-Term Plan </li></ul><ul><ul><li>Initial clean-up will be conducted by On Site Support </li></ul></ul><ul><ul><ul><li>*timeline will depend on geographical area to cover and resources available </li></ul></ul></ul><ul><ul><li>Automation using Altiris – A ticket will be automatically generated by Altiris and assigned to the Desktop Team when a device is reported as failed (Altiris, SEP, WSUS) </li></ul></ul><ul><ul><li>Bit Locker implementation (10-7 Project) </li></ul></ul><ul><ul><li>Dell Automated Deployment (DAD) – Pending approval for funding </li></ul></ul><ul><ul><li>Windows 7 Roll out (potential changes in system configuration) </li></ul></ul><ul><ul><li>UPS Management (Inventory and maintenance) </li></ul></ul>
  5. 6. <ul><li>Timeline – next 6 months </li></ul>Activity May June July August Sept Oct Nov Dec Training On-Site staff (GPO, LS, SEP) Completed Single Reporting Tool using Altiris Console X Initial Clean-up (Altiris, SEP, WSUS) by DT X Wake-On LAN Completed UPS Management X Training On-Site staff (Windows 7 cert) X Dell Automated Deployment (DAD) X
  6. 7. <ul><li>Supplemental information </li></ul><ul><ul><li>Dell Automated Deployment (DAD) </li></ul></ul>
  7. 8. <ul><li>Other potential areas of greater efficiency </li></ul><ul><ul><li>Revamp of current Anti-Spyware tool (Server and Storage Team) </li></ul></ul><ul><ul><li>More efficient and robust remote support (replacement for Carbon Copy and WebEx) </li></ul></ul><ul><ul><li>Loaners pool at unmanned remote sites (any site >10 users) </li></ul></ul><ul><ul><li>Implement a solution to expedite and simplify returns of malfunctioning computers from unmanned sites </li></ul></ul><ul><ul><li>Evaluating the use of different imaging tool (Altiris is slow and site server dependant) </li></ul></ul><ul><ul><li>Standardization of drive mappings and print setups </li></ul></ul><ul><ul><li>Centralized Network Mgmt Tool for network ID and device tracking </li></ul></ul><ul><ul><li>These areas have dependencies on other functional teams and approval from Global Senior Management </li></ul></ul>
  8. 9. <ul><ul><li>Questions & Comments </li></ul></ul>