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M800Toll Free White Paper
+ 852 3472 0800www.m800.com
01
M800TollFreeWhitePaper
M800 Toll Free White Paper
Introducing the Benefits of M800 Toll Free
M800 International Toll Free Service is a service which provides toll free calling from
customers to businesses around the world. The benefit of M800 Toll Free numbers for
your customers is obvious: economy, convenience and a premium service. Customers
like our Toll Free numbers because they can call you free of charge, while businesses
also like our toll free numbers because they increase sales and customer satisfaction.
Regardless of whether you are a Fortune 500 company or a start-up, an M800 Toll Free
number will give you a BIG COMPANY image, empower your marketing campaign
and solve all your toll free needs under one roof. At M800, we specialize in toll free
and provide one of the fastest setup and after sales services in the industry. We pride
ourselves on the speed and quality of our service. In addition, we are the only company
which can offer a LO-CALL number which can be dialled in China by mobiles.
We offer toll free in 130 countries, more countries than almost any other provider, and
many of our customers have switched to us because we can provide toll free numbers
in countries that other providers cannot reach.
We are known in the industry for our rapid setup of new toll free telephone lines. Indeed
many of our customers have switched to us because their existing toll free provider
could not provide new toll free lines as fast as needed. Some of our customers need
new toll free numbers when launching marketing campaigns, and we can provide these
in as little as two to three days* (number availability will vary from country to country).
Global Coverage
Rapid Setup and Deployment
+ 852 3472 0800www.m800.com
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M800TollFreeWhitePaper
If you want an national Toll Free number in mainland
China, then M800 4001 LO-CALL, short for locally
charged call, is the only option worth considering.
Other companies also provide national Toll Free
numbers in China but these numbers cannot be
accessed by mobile phones. Worse still, these toll
free numbers are only regional numbers which
means that you would need more than one number
to capture your audience in China. The only
international number which can be dialled from
anywhere in China, by both fixed and mobile phones
for the cost of a local call is M800 4001-prefix
LO-CALL.
UniqueAccess to China
You pick up the cost of the call from the customers'
number to your number, but this does not have
to be expensive to your business. Many of our
customers report that they have switched to us
because of our more competitive pricing. We
offer monthly Toll Free number subscription with
generous call minutes allowances; just USD19
buys you a Toll Free number. And we don't just
service the US; we now cover 130 countries,
so that your business can now be reached from
almost anywhere in the world.
Competitive Pricing
M800’s reliable international voice services are built on direct international gateway
connections with all of China’s top-tier telecommunications carriers and more than 200
international partners worldwide. We only offer premium routes: with advanced call
routing and monitoring technologies, we ensure the best possible call quality in every
location and at all times. We further safeguard our fully redundant telecommunications
network through 24x7 engineering support from our Network Operations Center.
Premium Call Quality
+ 852 3472 0800www.m800.com
03
M800TollFreeWhitePaper
Toll Free as a CRM Tool
Whether your marketing is above or below the line, traditional or-digital, the chances
are that it takes up a significant portion of your company’s budget. By providing your
customers with a way of contacting you, a Toll Free number will make your marketing
campaign tools that much more effective, because more customers will call your number
if it is free. We can provide additional lines for new marketing campaigns within a few
days. With a dedicated toll free line for each marketing campaign, you will be able to
measure the response to your campaigns precisely.
Toll Free Enhances Your Marketing Campaign
Unlike other providers, M800’s network fully supports CLI, (Calling Line Identification)
more commonly known as caller id, so that you can see who is calling you. This allows
you to integrate your CRM to your Toll Free line, so when a customer calls you can pull
up all their data, such as purchase history, transaction records and other information.
When a customer calls, you can answer by name, and if a call drops, you can call back.
Business Intelligence and Caller ID
Toll Free numbers are portable – you have the ability to change the destination number
whenever you need. If you move your business, you can change your Toll Free number
to ring you at your new location, and there's no cost to do it. You will no longer need to
worry about losing business when you move, because your customers won’t even know
that you have moved. Best of all, if you want to bring your Toll Free number to us from
another carrier, you can do so, as long as local regulations permit.
Toll Free is Portable
Businesses that opt for a Toll Free number have a more
professional business image and increased credibility.
Customers who see that you have a Toll Free number
assume that you are a serious and well-funded business,
even though the costs of getting a Toll Free number are
very affordable to you. Paying your customers call charges
shows that you value them and want to provide them a
top-quality service.
Toll Free Enhances Your Business Image
Enhanced Marketing & Big Business Image
+ 852 3472 0800www.m800.com
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M800TollFreeWhitePaper
Showing that you have taken the time and money to set up a Toll Free number, your
customers will be delighted that they can call absolutely free of charge. This is an extra
value added service that will give customers a greater appreciation of your business and
more confidence when making their next purchase with you. Providing your customers
with a means to contact you directly round the clock leads to a better customer service
experience.
Toll Free Increases Customer Satisfaction
Toll Free banishes the distance between
you and your customer. For example, if
you are a businessman in Hong Kong
and you want to sell to customers
in the US, you need to offer
them a phone number
which they can call to
speak to you about your
products or services.
But if you list your
Hong Kong number
in your marketing
materials, few overseas
customers will call
you because they will
be put off by the thought
of making an international
call, suspecting it will be costly
and feeling they shouldn’t have to pay.
Furthermore, in some countries many
customers have never even made an
international call and may have no idea
how to make one. They may not have
international direct dial access on their
landlines or cellphones, so you will lose
international telephone sales enquiries
at the first base if you don't offer an
alternative to expensive international
calls.
Toll Free Lets You Go International
When your customers use your Toll
Free/LO-CALL number to call you,
they won't even know that they are
making an international call, because
the number they dial is an 800
prefix number, or a 400
number in China . We
will route their call from
this number in 130
countries to your phone
number anywhere in
the world. We even
offer LO-CALL calls
from China with our
4001 service, in fact
we are the only company
which offers 4001-prefix Toll
Free dialing from China. You tell
us where you want the call transferred to
and we handle it. Once you have signed
up for our service, you can be sure that
you will never again lose a sales call
simply because the customer did not
want to pay for an international call. Toll
Free brings the global village to your
door.
Toll Free Lets You Go Local
Or a 020 number in Sweden, etc - the same as that country’s domestic Toll Free number
+ 852 3472 0800www.m800.com
05
M800TollFreeWhitePaper
Our Toll Free customers all receive access to the M800 Toll Free dashboard, with
interactive reporting tools which provide up-to-the-minute feedback on your Toll
Free usage. On the dashboard, you can see the calling number, destination number,
calling time, call duration and remaining credit. In addition, we offer user analytics to
give our customer marketing insights into user calling patterns. All this information is
consolidated into a single access point via the web.
Interactive Toll Free Dashboard and
Analytics
Delivering top-quality international voice exchange services is a core competency of
M800 Limited. We process more than 600 million minutes of voice services per month.
In Asia Pacific, our resilient infrastructure makes us the preferred international voice
transit hub of the region’s fixed-line and mobile networks, with the industry’s strongest
links to China. Globally, we bring premium and roaming call routing and dedicated
capacity to international operators that demand reliable, high-quality service.
AResilient Network Infrastructure
Figure 1 Our fully interactive Toll Free Dashboard
Welcome James
Number 1 - 10 of 10 page01
Destination
Number
Status Plan MinutesExpiry DateStart Date
155936534 85234721234 35502/02/201402/01/2014Bronze
1559365315 85221231234 102404/04/201404/03/2014Silver
180036534 861364567123 2302/06/201402/05/2014Starter
180012345 85234721234 16005/08/201405/07/2014Starter
1800723509 85221231111 48202/10/201402/09/2014Gold
6128188210 861364567123 121201/12/201401/11/2014Gold
18557419257 85234721234 9612/11/201412/10/2014Starter
155936534 85221231111 7402/10/201402/09/2014Starter
1800612488 86136456 7123 126405/12/201405/11/2014Platinum
12300204466 85234721234 3302/02/201402/01/2014Bronze
Number
Toll-Free
Dashboard Transaction HistoryAccount Services UsageServices
DashboardPricing Showcase Support Contact UsServices
5
+ 852 3472 0800www.m800.com
06
M800TollFreeWhitePaper
The call is routed at our
switching center and handled
according to your toll free
setup
M800 Network
Auto Forward calls to
- Mobile Phones
- VoIP Phones
- Home Landline
- Customer Support
- Everywhere
How it works
Global Customers
M800 Network
Switching Center
Our customer-oriented end-to-end voice solutions can be further enhanced with our
unique and innovative intelligent routing technology. Developed in-house, this patented
technology boosts call-routing accuracy and provides real-time system monitoring to
ensure performance quality and service transparency. It supports processing speeds of
less than 0.1 second and decreases latency to less than 130 milliseconds. This allows
operators to maximize their switch-to-switch service efficiency and connect voice calls
instantaneously, with excellent voice quality and no perceivable time delay.
Based on the Intelligent Network Application Part (INAP) signaling protocol, this
sophisticated routing system was designed to handle more than 300,000 routes at the
MSISDN, MSRN, and TLDN levels. It also includes prefix routing support for provinces
and cities, with real-time network monitoring tools to ensure that traffic always takes
the most efficient path for best performance and cost. In the near future we will also
offer time of day routing and caller ID routing.
Fast and Reliable Call Routing
People call your toll free number
Global Customers
Figure 2 Our Global Network
M800 Global Proprietary Network
+ 852 3472 0800www.m800.com
07
M800TollFreeWhitePaper
The M800 Advantage
M800 Toll Free service currently supports many useful features and we are constantly
improving our service by adding new ones. At present, we provide real time call records
and graphical statistics, showing where your calls originate from. We allow customers
as many numbers as they need, depending on the country of origin: in China, customers
will soon be able to choose from a selection of high value vanity numbers. We will
also launch an additional choice of vanity numbers, advanced routing configurations,
black-lists services, white-lists services, and online graphical reports.
AWealth of Features
In today’s increasingly competitive business environment, M800 Toll Free will give
you an advantage you can’t afford to be without. With exclusive access to the China
market through our 4001 LO-CALL service, we open your business to the world’s
largest consumer market. Our pricing is one of the most competitive in the market.
Our superior after sales service beats that of our competitors. In addition, our global
coverage of 130 countries offers you wider coverage than many of our competitors.
We invite you to take advantage of M800 Toll Free!
Get Your Toll Free Number Now
We proactively monitor our service and respond
immediately to availability issues. We are confident
that you will be happy with our service but should
you need any help, we are available to answer your
questions 24x7 through LiveChat and email. Our
rapid and effective response to technical support
issues is frequently praised by our customers. If you
need a new Toll Free number, we can set-up one in
as little as 2 to 3 days.
24 - Hour Support
Get valuable business insights
+ 852 3472 0800www.m800.com
08
M800TollFreeWhitePaper
M800 China Connection
We have a lucky number for you
You want to succeed in the world’s biggest market, then learn the significance behind
how to choose a lucky toll free number in China. Did you know that Sichuan Airlines paid
RMB2.3 million for telephone number 8888 8888? Did you know there's a successful
Shanghai fast food delivery service whose number is so memorable they paid to play
it in every Shanghai taxi? Choosing the right number can make a huge difference to
your business, but there are differences between the US market and the Asian toll free
markets. Asians love lucky numbers, but they don't use numbers to spell words, instead
they choose them to remind them of lucky words like "get rich", "smoothness", or "I love
you". We have a selection of lucky Lo-Call numbers and we can help you choose the
right one for your business. It might even let you catch the next gold rush!
Golden Toll Free Numbers that Bring You Riches
The number is 5757 5777, and in Chinese it sounds like "I eat, I eat, I eat eat eat”.
Dating
4001-520-5204001-520-5204001-520-520
Find Your Perfect Date
Source : http://www.canyon-news.com/artman2/publish/Stories_of_the_Strange_1181/article_4396_printer.php

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M800 Toll Free

  • 1. www.m800.com + 852 3472 0800 M800Toll Free White Paper
  • 2. + 852 3472 0800www.m800.com 01 M800TollFreeWhitePaper M800 Toll Free White Paper Introducing the Benefits of M800 Toll Free M800 International Toll Free Service is a service which provides toll free calling from customers to businesses around the world. The benefit of M800 Toll Free numbers for your customers is obvious: economy, convenience and a premium service. Customers like our Toll Free numbers because they can call you free of charge, while businesses also like our toll free numbers because they increase sales and customer satisfaction. Regardless of whether you are a Fortune 500 company or a start-up, an M800 Toll Free number will give you a BIG COMPANY image, empower your marketing campaign and solve all your toll free needs under one roof. At M800, we specialize in toll free and provide one of the fastest setup and after sales services in the industry. We pride ourselves on the speed and quality of our service. In addition, we are the only company which can offer a LO-CALL number which can be dialled in China by mobiles. We offer toll free in 130 countries, more countries than almost any other provider, and many of our customers have switched to us because we can provide toll free numbers in countries that other providers cannot reach. We are known in the industry for our rapid setup of new toll free telephone lines. Indeed many of our customers have switched to us because their existing toll free provider could not provide new toll free lines as fast as needed. Some of our customers need new toll free numbers when launching marketing campaigns, and we can provide these in as little as two to three days* (number availability will vary from country to country). Global Coverage Rapid Setup and Deployment
  • 3. + 852 3472 0800www.m800.com 02 M800TollFreeWhitePaper If you want an national Toll Free number in mainland China, then M800 4001 LO-CALL, short for locally charged call, is the only option worth considering. Other companies also provide national Toll Free numbers in China but these numbers cannot be accessed by mobile phones. Worse still, these toll free numbers are only regional numbers which means that you would need more than one number to capture your audience in China. The only international number which can be dialled from anywhere in China, by both fixed and mobile phones for the cost of a local call is M800 4001-prefix LO-CALL. UniqueAccess to China You pick up the cost of the call from the customers' number to your number, but this does not have to be expensive to your business. Many of our customers report that they have switched to us because of our more competitive pricing. We offer monthly Toll Free number subscription with generous call minutes allowances; just USD19 buys you a Toll Free number. And we don't just service the US; we now cover 130 countries, so that your business can now be reached from almost anywhere in the world. Competitive Pricing M800’s reliable international voice services are built on direct international gateway connections with all of China’s top-tier telecommunications carriers and more than 200 international partners worldwide. We only offer premium routes: with advanced call routing and monitoring technologies, we ensure the best possible call quality in every location and at all times. We further safeguard our fully redundant telecommunications network through 24x7 engineering support from our Network Operations Center. Premium Call Quality
  • 4. + 852 3472 0800www.m800.com 03 M800TollFreeWhitePaper Toll Free as a CRM Tool Whether your marketing is above or below the line, traditional or-digital, the chances are that it takes up a significant portion of your company’s budget. By providing your customers with a way of contacting you, a Toll Free number will make your marketing campaign tools that much more effective, because more customers will call your number if it is free. We can provide additional lines for new marketing campaigns within a few days. With a dedicated toll free line for each marketing campaign, you will be able to measure the response to your campaigns precisely. Toll Free Enhances Your Marketing Campaign Unlike other providers, M800’s network fully supports CLI, (Calling Line Identification) more commonly known as caller id, so that you can see who is calling you. This allows you to integrate your CRM to your Toll Free line, so when a customer calls you can pull up all their data, such as purchase history, transaction records and other information. When a customer calls, you can answer by name, and if a call drops, you can call back. Business Intelligence and Caller ID Toll Free numbers are portable – you have the ability to change the destination number whenever you need. If you move your business, you can change your Toll Free number to ring you at your new location, and there's no cost to do it. You will no longer need to worry about losing business when you move, because your customers won’t even know that you have moved. Best of all, if you want to bring your Toll Free number to us from another carrier, you can do so, as long as local regulations permit. Toll Free is Portable Businesses that opt for a Toll Free number have a more professional business image and increased credibility. Customers who see that you have a Toll Free number assume that you are a serious and well-funded business, even though the costs of getting a Toll Free number are very affordable to you. Paying your customers call charges shows that you value them and want to provide them a top-quality service. Toll Free Enhances Your Business Image Enhanced Marketing & Big Business Image
  • 5. + 852 3472 0800www.m800.com 04 M800TollFreeWhitePaper Showing that you have taken the time and money to set up a Toll Free number, your customers will be delighted that they can call absolutely free of charge. This is an extra value added service that will give customers a greater appreciation of your business and more confidence when making their next purchase with you. Providing your customers with a means to contact you directly round the clock leads to a better customer service experience. Toll Free Increases Customer Satisfaction Toll Free banishes the distance between you and your customer. For example, if you are a businessman in Hong Kong and you want to sell to customers in the US, you need to offer them a phone number which they can call to speak to you about your products or services. But if you list your Hong Kong number in your marketing materials, few overseas customers will call you because they will be put off by the thought of making an international call, suspecting it will be costly and feeling they shouldn’t have to pay. Furthermore, in some countries many customers have never even made an international call and may have no idea how to make one. They may not have international direct dial access on their landlines or cellphones, so you will lose international telephone sales enquiries at the first base if you don't offer an alternative to expensive international calls. Toll Free Lets You Go International When your customers use your Toll Free/LO-CALL number to call you, they won't even know that they are making an international call, because the number they dial is an 800 prefix number, or a 400 number in China . We will route their call from this number in 130 countries to your phone number anywhere in the world. We even offer LO-CALL calls from China with our 4001 service, in fact we are the only company which offers 4001-prefix Toll Free dialing from China. You tell us where you want the call transferred to and we handle it. Once you have signed up for our service, you can be sure that you will never again lose a sales call simply because the customer did not want to pay for an international call. Toll Free brings the global village to your door. Toll Free Lets You Go Local Or a 020 number in Sweden, etc - the same as that country’s domestic Toll Free number
  • 6. + 852 3472 0800www.m800.com 05 M800TollFreeWhitePaper Our Toll Free customers all receive access to the M800 Toll Free dashboard, with interactive reporting tools which provide up-to-the-minute feedback on your Toll Free usage. On the dashboard, you can see the calling number, destination number, calling time, call duration and remaining credit. In addition, we offer user analytics to give our customer marketing insights into user calling patterns. All this information is consolidated into a single access point via the web. Interactive Toll Free Dashboard and Analytics Delivering top-quality international voice exchange services is a core competency of M800 Limited. We process more than 600 million minutes of voice services per month. In Asia Pacific, our resilient infrastructure makes us the preferred international voice transit hub of the region’s fixed-line and mobile networks, with the industry’s strongest links to China. Globally, we bring premium and roaming call routing and dedicated capacity to international operators that demand reliable, high-quality service. AResilient Network Infrastructure Figure 1 Our fully interactive Toll Free Dashboard Welcome James Number 1 - 10 of 10 page01 Destination Number Status Plan MinutesExpiry DateStart Date 155936534 85234721234 35502/02/201402/01/2014Bronze 1559365315 85221231234 102404/04/201404/03/2014Silver 180036534 861364567123 2302/06/201402/05/2014Starter 180012345 85234721234 16005/08/201405/07/2014Starter 1800723509 85221231111 48202/10/201402/09/2014Gold 6128188210 861364567123 121201/12/201401/11/2014Gold 18557419257 85234721234 9612/11/201412/10/2014Starter 155936534 85221231111 7402/10/201402/09/2014Starter 1800612488 86136456 7123 126405/12/201405/11/2014Platinum 12300204466 85234721234 3302/02/201402/01/2014Bronze Number Toll-Free Dashboard Transaction HistoryAccount Services UsageServices DashboardPricing Showcase Support Contact UsServices 5
  • 7. + 852 3472 0800www.m800.com 06 M800TollFreeWhitePaper The call is routed at our switching center and handled according to your toll free setup M800 Network Auto Forward calls to - Mobile Phones - VoIP Phones - Home Landline - Customer Support - Everywhere How it works Global Customers M800 Network Switching Center Our customer-oriented end-to-end voice solutions can be further enhanced with our unique and innovative intelligent routing technology. Developed in-house, this patented technology boosts call-routing accuracy and provides real-time system monitoring to ensure performance quality and service transparency. It supports processing speeds of less than 0.1 second and decreases latency to less than 130 milliseconds. This allows operators to maximize their switch-to-switch service efficiency and connect voice calls instantaneously, with excellent voice quality and no perceivable time delay. Based on the Intelligent Network Application Part (INAP) signaling protocol, this sophisticated routing system was designed to handle more than 300,000 routes at the MSISDN, MSRN, and TLDN levels. It also includes prefix routing support for provinces and cities, with real-time network monitoring tools to ensure that traffic always takes the most efficient path for best performance and cost. In the near future we will also offer time of day routing and caller ID routing. Fast and Reliable Call Routing People call your toll free number Global Customers Figure 2 Our Global Network M800 Global Proprietary Network
  • 8. + 852 3472 0800www.m800.com 07 M800TollFreeWhitePaper The M800 Advantage M800 Toll Free service currently supports many useful features and we are constantly improving our service by adding new ones. At present, we provide real time call records and graphical statistics, showing where your calls originate from. We allow customers as many numbers as they need, depending on the country of origin: in China, customers will soon be able to choose from a selection of high value vanity numbers. We will also launch an additional choice of vanity numbers, advanced routing configurations, black-lists services, white-lists services, and online graphical reports. AWealth of Features In today’s increasingly competitive business environment, M800 Toll Free will give you an advantage you can’t afford to be without. With exclusive access to the China market through our 4001 LO-CALL service, we open your business to the world’s largest consumer market. Our pricing is one of the most competitive in the market. Our superior after sales service beats that of our competitors. In addition, our global coverage of 130 countries offers you wider coverage than many of our competitors. We invite you to take advantage of M800 Toll Free! Get Your Toll Free Number Now We proactively monitor our service and respond immediately to availability issues. We are confident that you will be happy with our service but should you need any help, we are available to answer your questions 24x7 through LiveChat and email. Our rapid and effective response to technical support issues is frequently praised by our customers. If you need a new Toll Free number, we can set-up one in as little as 2 to 3 days. 24 - Hour Support Get valuable business insights
  • 9. + 852 3472 0800www.m800.com 08 M800TollFreeWhitePaper M800 China Connection We have a lucky number for you You want to succeed in the world’s biggest market, then learn the significance behind how to choose a lucky toll free number in China. Did you know that Sichuan Airlines paid RMB2.3 million for telephone number 8888 8888? Did you know there's a successful Shanghai fast food delivery service whose number is so memorable they paid to play it in every Shanghai taxi? Choosing the right number can make a huge difference to your business, but there are differences between the US market and the Asian toll free markets. Asians love lucky numbers, but they don't use numbers to spell words, instead they choose them to remind them of lucky words like "get rich", "smoothness", or "I love you". We have a selection of lucky Lo-Call numbers and we can help you choose the right one for your business. It might even let you catch the next gold rush! Golden Toll Free Numbers that Bring You Riches The number is 5757 5777, and in Chinese it sounds like "I eat, I eat, I eat eat eat”. Dating 4001-520-5204001-520-5204001-520-520 Find Your Perfect Date Source : http://www.canyon-news.com/artman2/publish/Stories_of_the_Strange_1181/article_4396_printer.php