1. Helen Lee Syn, MPH
Address Starting July 2015: 6761 Gas Light Drive, Huntington Beach, CA 92647
Address until June 2015: 220 Manhattan Ave #7A New York, NY 10025 ◊ helensyn@gmail.com ◊ 646-872-4657
Objective: To obtain a position as a Director or Manager of Quality Improvement, Clinical Patient Safety, Risk
Management, Data and Research, Health Management or Health Informatics in Southern California.
Work Experience
Manager, Risk Management
FOJP Service Corporation/Hospitals Insurance Company
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New York, NY
February 2014 to June 2015
Responsibilities
*Directly supervise nine Clinical Patient Safety Analysts and one Biostatistician
*Oversee ongoing clinical audit of Best Practices for Obstetrics for hospital clients: Mount Sinai Hospital, Mount Sinai Beth
Israel, Mount Sinai Roosevelt, Montefiore Medical Center, Maimonides Medical Center and Bronx Lebanon Hospital.
*Generate quarterly OB Audit and ad hoc reports on physician documentation practices, adverse outcomes and various
quality measures.
*Make quarterly presentations to hospital division chairs and other senior management stakeholders.
*Review hospital policies and procedures and reconcile with best practice recommendations.
*Communicate with hospital physicians and leadership regarding initiatives and report outcomes on a daily basis.
Accomplishments
*Worked with database administrator and information technology team to migrate audit database from Access to a SQL
server database with validation rules and other advanced features.
*Trained and manage large staff auditing six different hospitals with different electronic medical record systems.
*Oversaw the creation and ongoing maintenance of an audit process handbook and informational manuals for clinical
patient safety analysts.
*Achieved successful audit completion within deadline timeframe with the addition of new hospitals and 800+ charts within
one quarter and maintained ongoing timeliness meeting goal for over four quarters.
Skills Used
*High proficiency in Microsoft Word, Excel, Access and Visio
*Strong reporting and presentation skills to medical and physician staff audiences.
*High level user of EPIC, Centricity, AllScripts, PRISM, CareCast, PeriBirth, ChartMAXX, EPF and Access Anywhere
EMR systems and modules.
Team Leader and Clinical Patient Safety Analyst, Risk Management
FOJP Service Corporation/Hospitals Insurance Company
-
New York, NY
January 2009 to January 2014
Project Manager for OB Audit project, timeline management and coordination among major New York hospitals: Mount
Sinai, Beth Israel, Montefiore, Maimonides and Bronx Lebanon
* Performed on-site and remote medical record audit of Best Practice for Obstetrics, surgery and other clinical areas.
* Collected, organized and analyzed clinical data for best practices projects in Microsoft Access and Excel.
* Was project lead and coordinator in executing Maternal Obesity Care Map audit, data cleaning and final analysis.
* Created graphics and analyzed data for reports to key stakeholders including hospital department chairs and committee
members.
* Developed and maintain tools for sampling and tracking audit progress for feedback to team.

2. * Conducted literature review to support best practice development.
* Participated in best practices committees including Pediatrics and Pressure Ulcer Management, emphasizing
measurable outcomes in improved patient safety and reduced risk of adverse outcomes.
* Provided ongoing updates to team audit materials and data dictionaries.
Manager, Disease Management and Health Education
Community Premier Plus
-
Bronx, NY
March 2005 to September 2007
Supervised team of 3 associates.
* Designed, implemented and evaluated programs, collaborations and coalitions in the areas of: asthma, diabetes
management, cardiovascular health, nutrition & obesity, immunization, postpartum outreach and emergency room
outreach.
* Designed member and physician interventions including: Provider feedback utilization reports, chart audits, in-office
provider education, member health workshops, medical writing and design of educational materials, one-on-one
counseling and home-visits.
* Developed annual work plan, created monthly reports, provided quantitative and qualitative analysis of clinical studies to
stakeholders.
* Wrote and edited health plan publications, including member, teen and provider newsletters.
* Generated departmental budget, cost-benefit analysis and ongoing evaluation
* Experience Highlights: BCAP Improving Asthma New York City Project Lead, Implemented pilot of first Medicaid MCO
plan payment for Integrated Pest Management intervention for members with severe/uncontrolled asthma, Article 44
organizational compliance survey preparation departmental lead.
Freelance Medical Writer
HealthAtoZ.com
-
Monmouth Junction, NJ
November 2004 to March 2005
Copywriter of 3 installments of Asthma, Heart Health and Diabetes booklet series for a web-based health promotion
company.
Manager, Disease Management
Universal Care
-
Signal Hill, CA
November 2001 to September 2003
Supervised team of eight associates.
* Managed, designed and implemented Asthma, Depression, Diabetes, Hypertension and Hyperlipidemia Disease
Management programs.
* Created member and physician interventions included provider feedback reports, direct member mailings and utilization
profiles.
* Developed annual work plan and monthly reports for stakeholders.
* Provided oversight of quantitative and qualitative analysis of clinical studies.
* Provided oversight of annual revised and dissemination of clinical practice guidelines.
* Project lead for annual health status, lifestyle management and satisfaction telephonic-surveys.
* Regularly presented research and outcomes findings to medical staff, physicians and other stakeholders.
* Managed staff responsible for monthly data collection, provided oversight of integrity and analysis.
* Coordinated physician and staff continuing education.
* Coordinated and wrote for health plan publications, including member and physician newsletters.
* NCQA lead team member, preparation for on-site survey and accreditation.

3. * HEDIS clinical data management and assistance in data submission to state.
* Served as primary coordinator for Quality Improvement Committee
Health Management Analyst
Maxicare
-
Los Angeles, CA
July 2000 to November 2001
Helped developed work plan and coordinate analysis and reporting of quality improvement studies, including access and
availability and member service call-wait times.
* Monitored compliance of programs against regulatory requirements.
* Supervised drafting and data analysis of member and physician-focused qualitative surveys.
* Provided support with data mining and generation of reports using various reporting software.
Senior Marketing Analyst/Technical Writer
Maxicare
-
Los Angeles, CA
November 1998 to July 2000
Wrote proposals for new business for large and small Commercial, Medicare and Medicaid lines of business.
* Assisted account managers with strategic marketing initiatives.
* Created accessibility reports, provider network comparisons.
* Coordinated administration of HEDIS Member Satisfaction Survey.
* Represented department for NCQA Accreditation.
* Provided survey design, analysis and reporting services to physicians and top management.
* Served as active member of multi-disciplinary committees including Quality Improvement and Member Retention
committees.
Alcohol, Tobacco and Drug Prevention Specialist
Communities in Prevention, Central
-
Santa Ana, CA
October 1997 to May 1998
Organized local policy coalition or schools, businesses and politicians.
* Served as media liaison for coalition events, wrote press releases.
* Drafted and researched policies regarding city Conditional Use Permits, nuisance abatements, rental unit lease addenda
and school board policies.
Senior Health Assessment and Preventive Education (SHAPE) Outreach Coordinator
Veterans Administration Medical Center
-
Los Angeles, CA
June 1996 to July 1997
West Los Angeles, CA Jun 1996 - Jul 1997
Senior Health Assessment and Preventive Education (SHAPE) Outreach Coordinator
* Managed, developed and expanded scope of SHAPE program.
* Designed and revised education materials and hospital resources.
* Assisted in development and implementation of hospital-wide patient satisfaction survey.
* Evaluated and presented recommendations from survey results to key stakeholders.

4. Education
MPH in Community Health Sciences
University of California -
Los Angeles, CA
June 1997
BA in Psychology
University of California, Berkeley -
Berkeley, CA
May 1994
Skills
SKILLS - Microsoft Office: Access, Excel, Word, Power Point, Visio - Advanced user. - High-level user of EMR systems
and modules: EPIC, Centricity, All Scripts, PRISM, CareCast, PeriBirth, ChartMAXX, EPF and Access Anywhere - STATA
- Beginner user - Crystal Reports - Beginner user - Conversational Korean and Spanish - Advanced/Moderate proficiency
DEVELOPMENT - Aspiring CPHRM certification - Patient Safety certification
Additional Information
Publication Submissions:
Diana Garretto, MD1; Brian B. Lin, MS, MAppSc2; Helen L. Syn, MPH2; Nancy Judge, MD1; Peter S. Bernstein, MD,
MPH1 (2015) "Obesity may be protective against perineal lacerations" Manuscript submitted for publication.