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Implementing Confluence as an enterprise service in a highly decentralized university setting presents a number of technical and organizational challenges. We'll touch on the customizations we've made to integrate Confluence with both the Harvard infrastructure in general and with our course management system, iSites, in particular. We'll discuss our technical requirements going in and our experience meeting those requirements by implementing SSO, group management, auto provisioning and categorization, and FERPA compliance by means of custom plugins and other techniques that we believe will continue to be sustainable as we move forward. We'll also discuss organizational requirements around support and provisioning and our experience with the support model we're using. Finally, we'll discuss the ways in which Confluence is being used across the university, for both academic and administrative purposes.