Hate, Ship, Love: A Product-Driven Mindset

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Garry Tan

Technology

Focus on solving problems Most things are solved pretty poorly.

Avid Technologies by Bill Warner (1987) by Bill Warner (1987)

Being useless in new ways does not make yours fundamentally different from the previous useless products. // Paul Buchheit, creator of Gmail and Friendfeed

Ship a quantum of product n. A discrete, indivisible manifestation of a physical property a product that solves a problem that people have

Why a quantum of product? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Shipping ,[object Object],[object Object]

We’re not building cars, we’re throwing awesome parties

Fanatical Customer Support ,[object Object],[object Object],[object Object],[object Object],[object Object]

Study of Usenet New Posters Of newcomers who post and get no reply -- 16% came back . Those who do get a reply (even one!) -- 26% came back.

What a 10% difference in growth rate will do in 24 months....

[object Object],[object Object],[object Object],The Product-Driven STATE OF MIND

Thank you! ,[object Object],[object Object]

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