Chapter 1 - Total Quality Management - Concept of Quality & Quantity -Concept of Effective & Efficient BEGINNINGS OF TQM -Origins Quality Control. Quality Assurance & Total Quality Quality Management PRIMARY PRINCIPLES OF TOTAL QUALITY MANAGEMENT TQM principles have been adopted by organizations in various industries around the globe. Focusing on customer satisfaction, process improvement, employee improvement, and data driven decision making.

1. TQM
TOTAL QUALITY MANAGEMENT
Reporter:
EUSEN DANIEL CONTAPAY
Date:
OCTOBER 12, 2023

2. T
Q
M

3. INTRODUCTION
Concept of
Quality & Quantity
Concept of
Effective & Efficient
CHAPTER
1

4. Concept of Quality & Quantity
Quality - measure of excellence
of a thing; a distinctive attribute or
faculty. It describes something,
how it was made or how it is
compared to others.
Quantity - property of things that
is measurable; the size or extent or
weight. Could be expressed in
numerical value.

5. What is Quality
(in the light of Total Quality Management)?
A frequently used definition of
quality is "Delighting the
customer by fully meeting their
needs and expectations”.
These may include
performance, appearance,
availability, delivery, reliability,
maintainability, cost
effectiveness and price

6. Concept of Effective & Efficient
Effective – producing a
result that is wanted;
achieving the desired
outcome.
Efficient – productive
without wasting materials,
time and energy.

7. BEGINNINGS
OF TQM
• Origins
• Quality Control, Quality
Assurance &
Total Quality
• Quality Management
CHAPTER
2

8. BEGINNINGS
OF TQM
ORIGIN
2

9. WILLIAM EDWARDS
DEMING
Focused on statistical methods
and process control.
Quality Gurus
“Quality is everyone’s
responsibility”

10. Centered on managing quality as
business function.
JOSEPH M. JURAN
Emphasized the importance of
continuous improvement.
Quality Gurus

11. Focused on the need
for organization to
meet customers
expectations.
PHILIP B. CROSBY
Quality Gurus

12. Shows the possible causes of
defects
Develop the Fishbone
Diagram.
KAORU ISHIKAWA
Quality Gurus

13. Measurement Materials Personnel
Calibration
Microscopes
Inspections
Alloys
Lubricants
Suppliers
Shift
Training
Operation
Humidity
Temperature
Environment
Engager
Brake
Methods
Angle
Blade wear
Speed
Machines
Defect
s
Fishbone Diagram – Factors causing Defect

14. ARMAND V.
FEIGENBAUM
The guru who introduced the concept
of Total Quality Control.
Quality Gurus
“Father of Total Quality Control”

15. TQM
2
It focuses on
prevention of
defects, customer
satisfaction, and
continuous
improvement.

16. Quality Control
Quality Assurance
Total Quality

17. It involves the
detection and
elimination of
components or
final products
which are not up to
standard.
Quality control is usually
carried out by quality
professionals known as
quality controllers or
inspectors. Inspection
and testing are the most
common methods of
quality control.

18. It is before and during
the event process.
Its concern is to prevent
faults occurring in the
first place. Quality is
designed into the
process to attempt to
ensure that the product
is produced to a
predetermined
specification

19. Consist of continuous
improvement activities
involving everyone in
the organization –
managers & workers
– in a totally
integrated efforts
towards quality
output.

20. QUALITY MANAGEMENT
Is an act of overseeing
all activities and tasks
needed to maintain a
desired level of
excellence providing
customers
satisfaction.

21. PRIMARY PRINCIPLES OF TOTAL QUALITY MANAGEMENT
1. Focus on Customers
2. Commitment by Employees
3. Improve Continuously
4. Adherence to Process
5. Strategic & Systematic Approach
6. Data Utilization
7. Integrate System - Communication

23. TQM
T Q M p r i n c i p l e s h a v e
b e e n a d o p t e d b y
o r g a n i z a t i o n s i n v a r i o u s
i n d u s t r i e s a r o u n d t h e
g l o b e . F o c u s i n g o n
c u s t o m e r s a t i s f a c t i o n ,
p r o c e s s i m p r o v e m e n t ,
e m p l o y e e i m p r o v e m e n t ,
a n d d a t a d r i v e n d e c i s i o n
m a k i n g .

24. THANK YOU