Eshcol tech Solutions pvt ltd back office service is the most preffered service for our call centre to manage all the conversations and leads, documentation, reporting etc. Our back office has a big role in our BPO services. We have experts who can handle the documentation, Reporting and other crucial services to manage the work flow of our system. The most basic responsibilities of our back office system is given below: • Conversation Management • Lead Management • Task Scheduling • Documentation • Report Generation • Scheduling follow ups • Scheduling Appointment • Cancellation of appointment • Re-scheduling Appointment Our back office manages conversations which is done by the telemarketing experts and manage the leads along with all the conversations. Back office schedules the tasks for outbound calling system, makes documentations, generate reports and schedule the follow up for the collected leads. Our back office also schedules the follow ups, appointments, cancellation of appointments and Re-scheduling of appointments.

1. Back office Services
Our back office service is the most preffered service for our call centre to
manage all the conversations and leads, documentation, reporting etc. Our
back office has a big role in our BPO services. We have experts who can handle
the documentation, Reporting and other crucial services to manage the work
flow of our system. The most basic responsibilities of our back office system is
given below:
Conversation Management
Lead Management
Task Scheduling
Documentation
Report Generation
Scheduling follow ups
Scheduling Appointment
Cancellation of appointment
Re-scheduling Appointment
Our back office manages conversations which is done by the telemarketing
experts and manage the leads along with all the conversations. Back office
schedules the tasks for outbound calling system, makes documentations,
generate reports and schedule the follow up for the collected leads. Our back
office also schedules the follow ups, appointments, cancellation of
appointments and Re-scheduling of appointments.