HEALTH                     DASHBOARD                                           Dale Chesney                               ...
Introduction Requirements Gathering Design Concepts Prototyping Usability Testing Guidelines for Future WorkIntroduction
What is a Health Dashboard?   Enables tracking and monitoring of health    information for elderly patients.   Allows pr...
Goals   Create a health monitoring product that is    attractive to elderly patients.   Design a system that is useful f...
Requirements Gathering
SensorsWithings Wireless Scale                                        Heart Monitor by ProteusFitBit Trainer            Di...
User Group: Patients   This group is comprised of older adults who    are receiving medical care.   Important Issues:   ...
User Group: InformalCaregivers   This group is comprised of the family and    friends of people who are receiving medical...
User Group: Formal Caregivers   This group is comprised of the health care    professionals who provide medical care to t...
Focus Groups   Talked with ten Brookhaven residents   Talked with Nurse Practitioner   Key Takeaways:       Resident a...
Requirements GatheringSummary   Users       Use of electronic devices in public considered “rude”       Accommodation o...
Design Concepts
Design Concept: Kiosk
Design Concept: Dock withHandheld
Design Concept: Dial
Design Concept: Folio
Narrowing Design Ideas    Considered feedback from focus groups and    initial design presentation.    Rated and discuss...
Selected Design IdeasDial            Dock
Prototype Development
Physical PrototypeDevelopment   Importance of rapid prototyping of hardware   Dial     Rotary controls     Universal p...
Interface Design: Dial                            Interface Sample: HomeDial Interface Attributes                         ...
Interface Design: DialFirst Level of Meds Category   Information in “View meds”
Interface Design: Dock   In-home long-term information center   Role of dial vs role of dock touchscreen   Categories o...
Interface Design: Dock
Interface Design: Dock
Interface Design: Dock
Usability Testing
Usability Test Design   Assess preliminary design and gather information    for further improvements.   Main Goals:    ...
Usability Testing   Usability tests conducted    with five sample users    from Brookhaven    consisted of:     Pre-test...
Usability Testing    Looked for      Objective results regarding the users       performance on accomplishing tasks     ...
Usability Test Results   Key Takeaways:     Menu labels were ambiguous but menu mode clearly      communicated     Inte...
Redesign Recommendations    Re-label design menus    Add screens for individual medication     information    Make more...
Guidelines for Future Work
Guidelines for Future Work on         Health Dashboard Concept1.       Allow for customization     •     Both caregivers a...
Acknowledgments   Ryan Kilgore             Jim Freehling                                 Brookhaven president     Clas...
Citations
THANK YOU!
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Health Tech Presentation

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  • User demographics and health concernsPrivacy and securitySensors (types, implementation, and interaction)Home health care trends
  • Sensors also a performance
  • -Pros:-cost saving-power and capacity-great for community livingCons:Security of a shared deviceConsistency of trafficPrivacy/Limited access
  • Cost considerations
  • -flexibility-incorporation of rotary controls (less reliance on a touch screen interface)-significantly different looking than a computer-most innovative of ideas, and one we think could be highly marketable -personal feeling of the dial, multiple dials could be purchased (one for each in a couple, perhaps) but only one dial would be needed. -caregiver could interact with the dock in the apartment (it could have a caregiver mode) without needing to use the (more personal) dial-potential for further integration/interaction with a central kiosk in retirement community or doctor's office
  • Also, what the roles of the dial are How we came up with the categories-listed out all the functions we wanted to have and grouped them based on what was most desired
  • Looking for recommendations as opposed to quantitative info
  • Emily“in support of” vs. “difficulties”
  • Emily-these are more specific design choices
  • Ability for shared use by a husband and wife or close family membersMaintaining a more personal component (such as the dial), while also having a component that can be used by visiting caregivers.Avoid ambiguity in menu design (not likely to adapt/explore)Metric trackingCustomizabilityAcceptability of public useImportance of not resembling a computer
  • Transcript of "Health Tech Presentation"

    1. 1. HEALTH DASHBOARD Dale Chesney Andrea DwyerProject Sponsor: Rebecca GulottaMelanie TurieoCambridge Leslie JohnstonConsultants Emily MaretskyFinal PresentationApril 29, 2010 ENP 120 Tufts University
    2. 2. Introduction Requirements Gathering Design Concepts Prototyping Usability Testing Guidelines for Future WorkIntroduction
    3. 3. What is a Health Dashboard? Enables tracking and monitoring of health information for elderly patients. Allows professional caregivers to remotely monitor a patient’s baseline health condition. Allows lay caregivers to understand the patient’s day-to-day health concerns and receive alerts about potentially dangerous medical situations. Gives elderly patients a better understanding of their own health and wellness.
    4. 4. Goals Create a health monitoring product that is attractive to elderly patients. Design a system that is useful for professional and lay care providers. Manage health information collected from external sensors in a way that is easier and more efficient than existing methods. Allow for 2-way communication between this system and electronic medical records systems.
    5. 5. Requirements Gathering
    6. 6. SensorsWithings Wireless Scale Heart Monitor by ProteusFitBit Trainer Diabetes Monitor by Alive Heart Rate Monitor by Polar
    7. 7. User Group: Patients This group is comprised of older adults who are receiving medical care. Important Issues:  Individualhealth concerns  Health monitoring needs  Privacy and security of information  Access to health resources
    8. 8. User Group: InformalCaregivers This group is comprised of the family and friends of people who are receiving medical care. Important Issues:  Access to patient information  Level of medical knowledge  Relationship to patient
    9. 9. User Group: Formal Caregivers This group is comprised of the health care professionals who provide medical care to the patients. This group includes doctors and nurses. Important Issues:  Informationsharing between formal caregivers  Remote monitoring  Adding and removing information from the system
    10. 10. Focus Groups Talked with ten Brookhaven residents Talked with Nurse Practitioner Key Takeaways:  Resident and caregiver health concerns  Current medical information tracking  Comfort with technology  Relationships with caregivers/patients  Device expectations and implementation methods  Security and privacy issues
    11. 11. Requirements GatheringSummary Users  Use of electronic devices in public considered “rude”  Accommodation of different stages of life Environment  Privacy of information in the home  Flexibility to complement users’ routines Functional  Reference for health concerns but not diagnostic  Interaction with wired and wireless sensors Performance  Short term and long term storage capacity  Locator for misplaced handhelds
    12. 12. Design Concepts
    13. 13. Design Concept: Kiosk
    14. 14. Design Concept: Dock withHandheld
    15. 15. Design Concept: Dial
    16. 16. Design Concept: Folio
    17. 17. Narrowing Design Ideas Considered feedback from focus groups and initial design presentation. Rated and discussed how well each concept met the defined requirements:  User needs  Functional requirements  Performance requirements  Environment requirements Selected combination of most appropriate concepts.
    18. 18. Selected Design IdeasDial Dock
    19. 19. Prototype Development
    20. 20. Physical PrototypeDevelopment Importance of rapid prototyping of hardware Dial  Rotary controls  Universal portability  Screen space  Keyboard for input Dock  Space for dial as control  Low resemblance to computer  Portability within home Interface prototyping: Balsamiq and InkScape wireframes.
    21. 21. Interface Design: Dial Interface Sample: HomeDial Interface Attributes Screen On-the-go input and reference Limitations of a round, non- touchscreen interface Information architecture  Health categories  Structure of sample tasks
    22. 22. Interface Design: DialFirst Level of Meds Category Information in “View meds”
    23. 23. Interface Design: Dock In-home long-term information center Role of dial vs role of dock touchscreen Categories of sample tasks:  Vitals  Trend history  Updating readings using sensors  Current health  A customizable dashboard for most relevant health needs
    24. 24. Interface Design: Dock
    25. 25. Interface Design: Dock
    26. 26. Interface Design: Dock
    27. 27. Usability Testing
    28. 28. Usability Test Design Assess preliminary design and gather information for further improvements. Main Goals:  Ensure that users can easily navigate through the interface  Ensure that users are satisfied with the dashboard’s features  Identify potential feature changes and additions  Understand how users interact with the device and dial/dock  Is information presented in an easy to interpret manner?  Evaluate usefulness and acceptability of proposed health measurements and data.
    29. 29. Usability Testing Usability tests conducted with five sample users from Brookhaven consisted of:  Pre-test questionnaires  Two example use scenarios each for dial and dock  Follow-up survey about experiences with sample tasks, overall experience, and opinions
    30. 30. Usability Testing  Looked for  Objective results regarding the users performance on accomplishing tasks  Subjective feedback concerning how user felt about the system
    31. 31. Usability Test Results Key Takeaways:  Menu labels were ambiguous but menu mode clearly communicated  Interest in more information for medications and recording options for exercise  Some options seemed directly “clickable” when they were not  Interest in a physical arrow on the rotary dial  Some users found the exercise log feature confusing  Interest in a power button for the dock  Tabs in Weight confused for action buttons  Users emphasized customization for Current Health feature
    32. 32. Redesign Recommendations  Re-label design menus  Add screens for individual medication information  Make more options “clickable”  Add a physical arrow on the rotary dial  Reorganize the exercise log feature  Include a power button for the dock  Change the tabs in Weight to a visual progression
    33. 33. Guidelines for Future Work
    34. 34. Guidelines for Future Work on Health Dashboard Concept1. Allow for customization • Both caregivers and residents stressed the importance of being able to customize the content available in the system and its interface to reflect individual physical limitations and health concerns.2. Avoid ambiguity • The residents were uncomfortable using interface elements that did not have a clear outcome. Menu items and icons should convey information about what lies beneath.3. Adapt to existing lifestyles • The system should reflect the habits and routines that play a pivotal role in the care of adults with health issues or who are living in senior communities.4. Track appropriate metrics • Health conditions can vary greatly from person to person and it is important to provide both patients and caregivers with the appropriate information and tools to collect that information.5. Encourage continued use • In order for the system to have value to both caregivers and patients, it is important that
    35. 35. Acknowledgments Ryan Kilgore  Jim Freehling  Brookhaven president  Class professor  Kristin Phillips Melanie Turieo  Brookhaven wellness coordinator  Project sponsor  Linda Robillard Pam McNamara  Brookhaven nurse practitioner  Project sponsor  Harry Foden  Head of Brookhaven tech group  Brookhaven residents  Focus group and usability test participants
    36. 36. Citations
    37. 37. THANK YOU!

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