Communications in implementing Knowledge Management in the Enterprise

1. Acies Innovations Pte Ltd
Knowledge Management and Communications

2. Welcome to the session
• Prog of the day
1. What is KM? Basic concept and process
2. Identification of critical knowledge in an organisation
3. Methodologies to capture knowledge and experience
4. Mechanism and strategies for successful KM implementation
5. KM and HR, how to manage talent ( talk about brain drain)
6. Effective communications to enhance workplace knowledge – need
to weave in
7. Transferring Knowledge: why it’s the way to go in todays post covid
environment ?
• Introduction to Acies Innovations and what we do
• 3rd November KM Workshop

3. Your Facilitators Today

4. Rusnita Saleh
has been working and applying knowledge management
practices since 1998 when she implemented knowledge
management concept in her learning institution
development project in one of the state-owned companies
in Indonesia.
She has worked on multiple projects in the development
sector including poverty eradication and other SDG
projects, where she had the opportunity to apply KM
concepts.
She also speaks regularly in seminars and writes on
different aspects of knowledge management. Currently, she
is focusing on implementing knowledge management
concepts in social development programs and monitoring
and evaluation work.

5. Fardila
Astari, IAPR
• is a former Group Business Director of Fortune PR and currently
works as the Communications Director of Rajawali Foundation and
Director at Rajawali Global Education.
• She specializes in Strategic Communications, Measurement and
Evaluation of Communication, Social Marketing/Behaviour Change
Communication (BCC), Marketing Communication Management and
Public Relations.
• With over 15 years of experience in designing, developing,
implementing and coordinating outreach programs to key organizations
and conducting key audience research so as to measure the ongoing
effectiveness of an organization’s As communication activities. Her work
mostly focused on conceptualizing and developing core strategic
communications, professional education, tracking activities and
development projects that may be used to generate publicity and create
an information resource for use in outreach activities.
• Fardila's years of experience working in international consulting firms,
international donors, and Indonesian government agencies will see her
facilitate the session with a global overview.

6. Rajesh Singh Dhillon
• 21 - Republic of Singapore Navy – Naval Commander (NS)
• 9 Knowledge Management Society Singapore – President
• 4 TinkTank - Advisor to CEO
• 5 iLEAD – COO & Knowledge Engineer
• 3 AIA Singapore – Hd of Strategy (seconded to AAG)
• 3 AAG International Group Indonesia - Regional Hd & Dir BizDev
• 5 Singapore University of Social Science - Adjunct Faculty
• 4 Nanyang Technological University – Adjunct Faculty
• 3 Acies Innovations Pte Ltd - Director & Knowledge Architect

7. Acies Innovations Pte Ltd
www.aciesinnovations.com

8. What is Knowledge?
lets take a walk back in time

9. KM has been
in existence
since the start
of time

10. In the beginning
• Knowledge was more like
information management.
• Collecting all the Data
• Saving it in a repository
• Building a Library of Information

11. Knowledge is a swimming Pool
A COLLECTION OF RESOURCES AND USED IN MANAGEMENT TECHNIQUES

12. Person to
Person
KNOWLEDGE WAS BOTTLED UP IN
PERSON TO PERSON AND WE
NEEDED A BOTTLE OPENER

13. Individuals are
important to
Knowledge
THE MORE PRODUCTIVE A PERSON IS IN SHARING
KNOWLEDGE THE MORE KNOWLEDGE IS USED AND RE USED

14. Technology is
Key
KNOWLEDGE WAS UNLOCKED AT
FASTER SPEEDS BY TECHNOLOGY

15. Then KM Faded, got disrupted, got murdered
• The focus was on
• how the technology worked faster and better,
• Innovation,
• processes ,
• Agile ….
This Photo by Unknown Author is licensed under CC BY-SA-NC

16. Is it Just me or Is
the World in a
Disruption
Frenzy to be
Future Ready

17. Managing
Knowledge
Yesterday &
Today

18. Define Knowledge Management
Yesterday
Today

19. Knowledge as a Strategic Resource
n Available at the right place
n Delivered at the right time
n Presented in the right shape
n Satisfy the quality requirements
n Obtained at the lowest possible costs
Source: Wiig, K.M., De Hoog, R., and Van Der Spek, R. 1997. "Supporting Knowledge Management: A Selection of Methods and Techniques,"
Expert Systems with Applications (13:1), pp. 15-27.
n An organization's concept of
Knowledge as a strategy must
enable it to trace the DNA of
an Organization and highlight
the successful factors in
achieving its KPI and Targets in
the most effective, efficient
and productive manner.
Yesterday
Today

20. To Know Critical Knowledge
• Is to know what is it about
• Is to know the benefits of KM
• Is to identify the secret recipe

21. Source: Heisig, P.2009. "Harmonisation of Knowledge Management–Comparing 160 KM Frameworks around the Globe," Journal of Knowledge Management (13:4), pp. 4-31.
Critical Success Factors of KM

22. What is Managing
knowledge about?
• a process of organizing, creating,
using, and sharing collective
knowledge within an organization.
• Successful knowledge management
includes maintaining information in a
place where it is easy to access.
• Only a few initiatives are able to truly
transform how an organization
operates, and knowledge
management is one of them.

23. Managing Knowledge &
Productivity
• How do startups pick up speed and hit the
floor running ?
• How does emergency forces ramp up in
double quick time?
• How do staff turnovers not cause a stand still
in businesses?
• Nonaka’s SECI or Ba Model

24. Benefits of
knowledge
management
The more effectively and efficiently a company shares its
information with its employees, the better the business will
perform.
• The benefits of knowledge management include:
• Faster decision-making
• Efficient access to knowledge and information
• Increased collaboration and idea generation
• Enhanced communication throughout your
organization
• Improved quality of information and data
• More security for intellectual property
• Optimized training

25. How do I Catch it
• Have a model
• Build a strategy
• Learn
• Reflect

27. Building a KM
Strategy
• Identify key Knowledge
• Codify the information
• Conduct ground outreach
• Develop your plan

29. Why have a KM strategy
Indentify knowledge
and strategic gap
• Knowledge gap –
what must know /
what it knows
• Strategic gap –
what must do /
what with its
current resourses it
can do
Conservative strategy
• Exploit past
codified internal
knowledge
Aggressive strategy
• Explore and exploit
internal and
external knowledge
( codification &
Personalisation)
KM strategies involve
• Leadership
• HR
• OPS
• KM Team

30. Sensemaking
, Decision
Making, and
Innovation
• Perfect information, not necessarily means that the
information is well understood or that we make good
decisions.
• it is about bringing people together using group
conversational tools such as town halls, sharing
sessions to make sense of new technology, an emerging
competitor, or a new regulation, and subsequently making
better-informed decisions and innovating wisely.
• It is also about building a strategy and implementation
plan
• The need for improved sensemaking and decision-making
is vitally important in today’s complex where our pre covid
methods are failing us.
• This level is firmly about people and conversation. It has
almost nothing to do with IT.

31. Learning in
small groups
• Small groups produce the richest and most in-
depth thinking – they are the unit of learning in
organizations.
• The group needs to be large enough to contain
diverse views, yet small enough for members to
engage each other.
• Engaging each other implies that members have
time to fully state their ideas and the reasoning
behind them.
• And then time enough for others to ask
questions that will gain them a deeper
understanding of what has been said

32. Learn small,
integrate into
large
• After small groups have been in conversation
their ideas are brought together in a large group
setting to integrate their insights into the
thinking of the whole. There are lots of ways to
do this:
• Discussion forums
• Breakout rooms
• Jam boards
• Google docs
• Gather

33. Learning
from
experience
requires
Reflection
• Reflection is an invitation to think deeply about our actions so that we
are able to act with more insight and effectiveness in the future.
• Reflection is useful at 4 levels:
• 1) Individuals: evaluating or processing one’s experiences in the
interest of self-development.
• 2) A team or community: reflecting together to improve the work
of the team and improve the way team members work together.
• 3) An organization: reflecting to consider the organization’s
strategy and it’s culture, and
• 4) intra-organizational: focusing on enhancing the organization’s
relationship with partners and clients and with equally with the
community in which it is located and natural environment.
• Characteristically, reflecting is more effective if it is done with others.

34. Then KM Faded, got disrupted, got murdered
• The focus was on
• how the technology worked faster and better,
• Innovation,
• processes ,
• Agile ….
• We Need A Strategy
This Photo by Unknown Author is licensed under CC BY-SA-NC

35. Where do I
find more
• 3rd November 2022
• Critical KM factors
• How to survive the brain
drain
• DATA and KM

36. What Is HR Knowledge
Management?
• HR knowledge management is the practice of
• Centralizing all HR documents,
• policies,
• information, and
• knowledge
• and making that vital information easy for anyone in
the company to access and update from anywhere.

37. What Is HR Knowledge
Management?
• The key to this central repository is that it allows employees
• regardless of department,
• location, or tenure
• to quickly access the HR information they need via a 24/7 self-service portal.
• This
• reduces frustration for employees,
• the chance of getting outdated or misinformation,
• and workload for HR staff (who no longer have to answer the same question
over and over again).
• Wait is this the same definition as KM.
• Knowledge Management is a process is to share perspectives, ideas,
experience and information; to ensure that these are available in the right
place at the right time to enable informed decisions; and to improve efficiency
by reducing the need to rediscover knowledge.

38. Why Is HR Knowledge
Management Important?
• Info is decentralization,
• when spread across an entire organization it can have a
major impact.
• HR knowledge management is an easy way to reduce that
bottleneck.
• In today’s business world, human resource management is
often about finding the right answer to important
questions, and quickly.
• HR knowledge management solutions are a simple,
effective, streamlined answer to that growing challenge.

39. Examples of Knowledge
Management in HR processes
• Role-Based Access Control and Customizable Permissions
• Spend Less Time Recreating Existing Knowledge
• Improve Onboarding New Employees
• Get the Information You Need Sooner (and with Fewer
Headaches)
• Make Fewer Mistakes
• Make Informed Decisions Faster
• Standardize Processes
• Provide Better Service to Employees

40. KM and HRM
• In most Organisations, KM resides
in the HR or IT departments
• Given its interwoven relationship
with HR and Operations, KM
works best with HR

41. How we KM

42. Why - ImplementHR
KM
• Boost Productivity
• Bring out a happier workforce
• Generates positivity and a sense
of belonging
• Improves Business
• Retains organizational knowledge

43. Importance of
Productivity for
the Knowledge
Worker
• Effective utilisation of resources
• Reduced cost of production
• Reduced price of goods and services
• Increased wages to workers
• Lower overhead costs
• Higher profits for businesses
• Higher per capita income
• Overall prosperity and growth
• Reference from: https://www.simplilearn.com/what-is-
productivity-and-how-to-define-and-measure-it-article

44. How must
HR
Managers be
ready?

45. Where do I
find more
• 3rd November 2022
• KMHr Priorities for the
future
• Post covid KM challenges
• Critical core skills for the
future of work

46. We need to get
the right critical
information
across
We Need Effective Communications

47. What do you want them to know?

48. KM & Comms
• When communication is effective,
• it leaves all parties involved satisfied and feeling
accomplished.
• there is no room for misunderstanding or alteration of
messages,
• it decreases the potential for conflict.

49. Efficient communication
• Efficient communication is necessary in three
key areas of business.
• Information gathering
• Disseminating insights and analytics across a
company.
• Forming a narrative that translates information
into real-world applications.

50. Where do I
find more
• 3rd November 2022
• How to make
communication efforts
seamless
• Building efficient
knowledge management
through communication

51. What’s next

52. Kmbulance is on
Stand by for your
organiation
3rd November 2022

53. Follow us on LinkedIn
&
get in touch with the team
Acies
Innovations
Fardila Astari,
IAPR
Rusnita Saleh Rajesh Dhillon

54. Questions

55. Thank You