1. Derek Reigstad
Tacoma, WA 98446 (253) 318-8610Reigstad5109@student.cptc.edu
Profile _____________________________________________________________________________
I am an individual who strives to succeed for not only myself but my team as well. Motivation and respect are
very important attributes that I consider a must have in any professional business setting. Focus and
preparation are two standards I incorporate into my job performance. Being in management previously has
enabled me to learn how to provide leadership and organization to my fellow teammates. In the work
environment, I enjoy building a routine that enables me to be more efficient. I am always willing to learn and
take on new challenges. I believe great customer service and satisfaction is key in building good business
relations and future business. “Positive productivity in everything we do in life”
Skills Summary ______________________________________________________________________
 Windows Vista, 7, 8
 Server 2008, 2012
 Customer Service
 Professional Presentations
 Domain Controller
Configuration
 Cisco Routers and Switches
 Multiple Linux Dist.
 Project Management
 RJ-45 network wiring
 Hyper-V
 Virtual Box
 Team building
 Adobe, MS Office
 DHCP, DNS
 Perform Backups
 Documentation
 TEC, Micros POS (Point
of Sale)
Educational and Professional Experience_________________________________________________
COMPREHENSIVE LIFE RESOURCES TACOMA, WA (Intern) MAY 2015 – JULY 2015
 Study and Reviewed HIPAA law
 Provided some reference material regarding BYOD and Security Policy that I had created
 Performed profile changes on company issued laptop for new hire deployment
 Researched and implemented the backup of Bitlocker recovery keys “Manually” via command line,
created walkthrough and created a GPO on company server with a startup script for efficiency and multi-
device configuration
 Created new email for new hires
 Took care of help desk tickets/calls (password resets, locked accounts, etc.)
 Made inventory of and removed stale user accounts and shared folders from server
 Setup RJ-45 runs and switch for new office area and migration of office personnel, then finished setup
with connection of multiple workstations.
LASA LAKEWOOD, WA (Intern) FEBRUARY 2015 – JUNE 2015
 Assisted in network transition from old location to the organization’s new facility being constructed
 Compiled hardware list for possible build of a new server
 Drafted a physical topology of possible new network layout
 Updated current server and installed additional hard disk for needed storage capacity
HAMPTON INN & SUITES KENT, WA SEP. 2010 – AUG. 2013
 Performed nightly tape backups of database, input nightly and month to date info. Into flash report.
 Maintained a OnQ Property Management system and its database maintenance program
a) Added end user accounts and reset passwords in DB maintenance.
b) Assisted with configuration of DB maintenance such as; changing default system values and PBX routing
for house accounts.

2. Derek Reigstad
15610 39th Ave. Ct. E. Tacoma, WA 98446 (253) 318-8610 Reigstad5109@student.cptc.edu
c) Provided insight and assistance with the hotel’s Rate and Inventory system, including loading rooms, groups
and rate structures for those.
 Aided with the creation of house accounts and other group reservations in OnQ Property Management.
 Experienced with problem solving and troubleshooting with customers over the phone.
a) I have experience with troubleshooting a wide variety of problems.
b) I am experienced in assisting client logon, email, VPN and network connectivity issues.
 Working knowledge of Printer, Scanner and Fax usability.
a) I can resolve different printer issues.
b) I am knowledgeable with troubleshooting printer problems such as; paper jam, renaming the printer, and
configuring for setup, etc.
 Experienced with Accounts Receivable and its computer application.
a) I was in charge of invoice creation for our corporate billing and statements.
b) Adjusting, deletion and addition of charges in the A/R Application.
 Directly supervised the Front Office and Customer Retention.
a) I provided assistance in the update and change of client Hilton membership such as; configuration of changes
made to profile through OnQ Property Management (hotel chain’s in house database management program).
b) I provided new employee training, setup and task management.
 Gained solid computer skills
a) I worked with multiple hotels property management systems (in house database management program),
including Marriott’s provided me with immense computer hands on skills.
 Have run CAT5e and CAT 6 network cable.
Education___________________________________________________________________________
CLOVER PARK TECHNICAL COLLEGE – Lakewood, WA 2013 - 2015
AAS-T completion – June 2015 Cumulative GPA: 3.79
Computer Networking & Information Systems Security
Phi Theta Kappa International Honors Society – Beta Omicron Gamma Chapter Member (#2806304)
Certificate in Cisco Network Design & Security from Clover Park Technical College
Additional Coursework includes: Computer Security Concepts; MS Desktop Support 1 & 2;
Administer Windows Server OS; Advanced Linux; Contingency Planning.
Presidents list Spring & Fall Quarter; Vice Presidents list Summer Quarter
Provided assistance to instructor in rewire and upgrade from CAT 5e to CAT 6 as well as reimage of
Hard Disks for the next quarter classes.
TACOMA COMMUNITY COLLEGE – Tacoma, WA 2005 – 2009
DTA Business Administration - 109 credits completed Cumulative GPA: 2.84
Coursework includes: Financial Accounting; Marketing and Business Development; Public Speaking;
Japanese 101; Micro Economics; Macro Economics; Business Law; Chemistry 110; Statistics 146;
CERTIFICATIONS
 COMPTIA A+ - COMP001020721660 (220-801 – 675; 220-802 – 700)
 TestOut PC Pro Certification
 TestOut Network Pro Certification
 TestOut Windows Client Pro Certification
 TestOut Windows Server Pro: Install and Configure Certification
 TestOut Windows Server Pro: Manage and Administer Certification BETA

3. Derek Reigstad
15610 39th Ave. Ct. E. Tacoma, WA 98446 (253) 318-8610 Reigstad5109@student.cptc.edu
References________________________________________________________________
 William Harris – Technical Writer
Comprehensive Life Resources – 1201 South Proctor St. Tacoma, WA
(253) 396-5800 wharris@cmhshare.org
 Robert McVey – Network Administrator
Comprehensive Life Resources – 1201 South Proctor St. Tacoma, WA
(253) 396-5800 rmcvey@cmhshare.org
 Matt Brownell – Assistant Network Administrator
Comprehensive Life Resources – 1201 South Proctor St. Tacoma, WA
(253) 396-5800 mbrownell@cmhshare.org
 Mark Johnson – Information Services Director
Comprehensive Life Resources – 1201 South Proctor St. Tacoma, WA
(253) 396-5840 mark@cmhshare.org
 Janne Hutchins
Living Access Support Alliance (LASA) – 8956 Gravelly Lake Road S. Lakewood, WA
(253) 581-8689 Janne@lasawa.org
 Donald Souza – Windows Server Administration Instructor
Clover Park Technical College – 4500 Steilacoom Blvd. SW Lakewood, WA
(253) 589-5791 don.souza@cptc.edu
 Jeffrey Turner – Certified Cisco Network Design & Security Instructor
Clover Park Technical College – 4500 Steilacoom Blvd. SW Lakewood, WA
(253) 589-5714 Jeffrey.Turner@cptc.edu