Data Based Intelligence presentation by Sh. Vipul Kaushik, Director - Advisory Services, Ernst & Young LLP.

1. Data Based Intelligence

2. Page 2
Agenda
Scenarios of Economic Intelligence Unit
Sample Dashboards from Open Data.Gov
Data based Intelligence
Managing Performance and Perceptions

3. Page 3
Agenda
Scenarios of Economic Intelligence Unit
Sample Dashboards from Open Data.Gov
Data based Intelligence
Managing Performance and Perceptions

4. Page 4
Business Impact of
Investments in ICT
Reporting
Compliance
Faster Decision
MakingBudget Prioritization
Improved
Performance
Moving from “How
Much” to “How Well”
Strategic/Tactical
Planning
Why Data based Intelligence
Transparency for
Accountability

5. Page 5
Is information all what you
need?

6. Page 6
or the Business Intelligence that you require

7. Page 7
Islands of Information

8. Page 8
Bringing Islands Together !

9. Page 9
Agenda
Scenarios of Economic Intelligence Unit
Sample Dashboards from Open Data.Gov
Data based Intelligence
Managing Performance and Perceptions

10. Page 10
Measuring Performance and Perceptions
Presentation title
Measure -- Decide -- Act -- Optimize
KPI Based
performance
monitoring / analysis
Citizens
perceptions
Analysis
Fact based
Decisions, Alerts
and Actions
... to assess KPI based
performance for individual
departments
 Support in defining KPIs for
individual departments
 Customized dashboards
designed as per each
department expectations
 Full department control on
security and access
... To assess citizens
feedback, perception and
need based survey analysis
 Convert textual feedback
into measurable
components
 Automated process for
assess citizen sentiments
through online news feeds,
portals and social media
... to generate actions
based on intelligence
 Fact based decision
making process
 Automated alerts set
as per needs of
individual departments
 Fully controlled and
automated information
sharing
How…
Setup a centralized
Dashboard platform to
enable KPI based
performance
management process
Hire expert services to
define department level
KPI’s / Dashboards
A
B
Real time
performance
assessment on
service
delivery
Effective
citizen
engagement
What…
Integrated
view of
Departments &
Schemes
Scorecards
Department
Data
State/National
Schemes
Critical
Projects
Hire Expert services for
technology enablement
C
Citizen
Grievances
Social Media
Groups
Newspaper
feeds
Data Integration and
Transformation
Dashboards

11. Page 11
Structured approach to Performance
Measurement
Presentation title
Vision
Sate Performance
Infrastructure
Healthcare
Strategic Objectives
Key performance drivers
 Industry Growth indicators
 GDP Growth
 Per Capita Income
 Top 5 performing business categories
 Infrastructure development Index
 Net generation power per capita
 % of villages electrified
 Outages, value lost (% of Sale)
 % of roads by condition
 Neo natal Mortality Rate
 % of fully immunized children
 Elderly population sparsity
 Life expectancy rate
 Literacy rate
 Education Development Index
 Employment to Population ratio
 Net enrollment ratio in education
Education and Skill
Development
Identification of
Data Sources
Information
Access modes
Identify Analysis
Scenarios
Identify What-If
Scenarios
Identify
Presentation
needs
Information
security needs

12. Page 12
The KPI Repository

13. KPI Details – Public Health (Indicative)
S.NO Area Indicator Unit Formula Benchmark 1
1a
Improved
access to
Healthcare
Services
OPD Services No in
Lakhs
No of OPD for benchmark (1)
No of OPD per 1,00,000 lakh
population for benchmark (2) & (3)
1) X% y-o-y or m-o-m increase over base
data
2) National Average (per 1,00,000
population)
3) Leading state (per 1,00,000
population)
1b
IPD Services No in
Lakhs
No of IPD for benchmark (1)
No of OPD to IPD conversion per
1,00,000 lakh population for the total
number of hospital beds in the public
hospitals for benchmark (2) & (3)
1) X% y-o-y or m-o-m increase over base
data
2) X% y-o-y or m-o-m increase over base
3) Bed Occupancy Rate
2a
Increased
affordability
of services
through
Health
Insurance
Total value of
Claim (RSBY)
settled
Rs Lakhs Claim Amount y-o-y and m-o-m increase over base data
2b
Total no. of
claims settled
(RSBY)
number Number of Claims Settled y-o-y and m-o-m increase over base data
3a
Improved
access to
Emergency
Transportati
on Services
108
Ambulances
Number No. of Trips Per Day y-o-y and m-o-m increase over base data
3b
No. of calls received by ambulance/ day
3c
Number of calls not serviced per day y-o-y and m-o-m decrease over base data
3d 102 Janani
Express
Number No. of Trips Per Day y-o-y and m-o-m increase over base data
3e
No. of calls received by ambulance/ day
3f Number of calls not serviced per day

14. S.NO. Area Indicator Unit Formula Benchmark 1
4a
Maternal
and Child
Health
Full ANC
coverage rate
% % of women getting full ANC coverage
as aginst the total no. registered
mothers for ANC and delivery
1) X% y-o-y or m-o-m increase over base
data
2) Comparison with National Average and
Leading state
4b
Maternal
Mortality Rate
(MMR)
Per Lakh
Live Births
Maternal Mortality Rate 1) X% y-o-y or m-o-m decrease over base
data
2) Comparison with National Average and
Leading state
4c
Full
Immunization
Coverage
Numbers Immunization Coverage as against the
expected/estimated children population
in the state
1) X% y-o-y or m-o-m increase over base
data
2) Comparison with National Average and
Leading state
4d
Infant Mortality
Rate (IMR)
Per 1000
live births
IMR (Infant Mortality Rate) 1) X% y-o-y or m-o-m decrease over base
data
2) Comparison with National Average and
Leading state
4e
Availing full
complement of
JSSK services
number number of pregnant women receiving
full complement of JSSK services
against the total pregnant population
1) X% y-o-y or m-o-m increase over base
data
2) Comparison with National Average and
Leading state
5a Focus on
population
stabiliation
Birth Rates number births per 1000 population 1) No. y-o-y or m-o-m decrease over
base data
2) Comparison with National Average and
Leading state
5b
couple
protection rate
% % of couple in reproductive age groups
protected with terminal methods of
sterilization
1) X% y-o-y or m-o-m increase over base
data
2) Comparison with National Average and
Leading state
5c
% % of couples in reproductive age group
protected
KPI Details – Public Health (Indicative)

15. S.NO Area Indicator Unit Formula Benchmark 1
6a
Improved
Healthcare
Service
Effectiveness
Average Length of stay
(ALOS)
In days No of days spent in IPD per patient X% Reduction y-o-y or m-o-m over
the base data
6b Return to emergency in
72hrs
number No. of patients returning to the hospital
within 72hrs
6c Return to OT in 24hrs number No. of patients returning to OT within
24hrs
6d Death within 48hrs number No. of patients dying within 48hrs of
Cardio-pulmonary rescusitation
6e Referral from PHC to CHC or
DHC
number No. of patients referred
7a
Maternal and
Child Health
Caesarean sections
deliveries
% % of CS as against total no. of deliveries
in the state
1) X% y-o-y or m-o-m decrease over
base data
2) Comparison with National
Average and Leading state
7b Promotion of Institutional
Delivery
% % of Institutional deliveries as against
total no. of deliveries in the state
1) X% y-o-y or m-o-m increase over
base data
2) Comparison with National
Average and Leading state
7c Reduction in still birth rate % % of still born as against total no. of
institutional deliveries in the state
1) X% y-o-y or m-o-m decrease over
base data
2) Comparison with National
Average and Leading state
7d Provision of free diet to
mothers
number Number of facilities with catering
services for provision of free dietary
services
1) X% y-o-y or m-o-m increase over
base data
7e Hospital stay of 48hrs after
normal delivery
Number Number of mothers spending 48hrs in 1) X% y-o-y or m-o-m increase over
base data
8a
Promotion of
rational use of
drugs and
diagnostics
Generic Medicines
Prescription
% % of Medicines made available through
in-house generic store/Total prescription
X% Reduction in stock outs y-o-y or
m-o-m over the base data
8b % of generic prescription X% increase in generic prescriptions
y-o-y and m-o-m
8c Availability of Generic Drug
Stores in Hospitals
% % stock out in hospitals for generic drugs 1) X% y-o-y growth over base data
KPI Details – Public Health (Indicative)

16. Page 16
Dept. of Health Dashboards – Home Page

17. Page 17
Dept. of Health Dashboards - Summary

18. Page 18
Dept. of Health Dashboards - Immunization

19. Page 19
Dept. of Health Dashboards
108 / 102 Ambulance Services

20. Page 20
The HALE Concept

21. Page 21
The Scorecards - Framework

22. Page 22
Agenda
Scenarios of Economic Intelligence Unit
Sample Dashboards from Open Data.Gov
Data based Intelligence
Managing Performance and Perceptions

23. Page 23
Agenda
Scenarios of Economic Intelligence Unit
Sample Dashboards from Open Data.Gov
Data based Intelligence
Managing Performance and Perceptions

24. Page 24
BI Scenarios of Economic Intelligence Unit
Increasing tax base by identifying unregistered dealers
Identification of duplicate dealer registrations
Reconciliation of ITC claims of dealers
Detecting inconsistencies in Dealer’s Trade Network
Comparison of data with department internal sources
Comparison of data with other external sources
Revenue Forecasting
Creation of models for dealer risk rating and tax gap analysis
Detection of patterns in data through data mining
Detection of incorrect claims and deductions
Detection of computation errors resulting in under-declaration of tax
Dealer Segmentation
1
3
4
5
6
7
8
9
10
11
12
2

25. Page 25 Presentation title
Analytics Advisory – Outputs
Data Analysis - Overview
► Holistic view of dealer performance through score cards & dashboards
► Risk rating assigned to dealer helps prioritize cases for further action
► Enables comparison with the right kind of dealers i.e. similar industry,
sector, nature of business, etc.
► Verification of information provided by dealer to the department with
information available in other systems
► Bird’s eye view and comparison with data received through different
reports available in public domain
Track 3:
External Linkages
Track 1:
Dealer
Categorization
► Correlating information provided by dealer in returns and other systems
► Identifying cases of tax evasion such as under reporting of tax, incorrect
ITC claims
► Aiding selection of cases for audit and assessment
► Validating correctness of refund claims through system
Track 2:
Dealer Activity
Analysis for the CTD being carried out across three main tracks

26. Thanks