A brief look at some interesting call center statistics.

1. Call Center
By The Numbers
$337,800,000,000
The projected global call center market in 2018
Annual percentage growth rate of the
Asia-Pacific market through 2018
18.9
39
Percentage of executive boards that
see contact centers as cost centers
as opposed to strategic assets
Related Call Center Summit Topic:
“Representing the Customer in the Boardroom”
Gail Smith, MetroPlus & David Chaulk, BDL
73
Percentage of managers who say
service requirements prevent agents
from receiving enough training
“Creating a Continuous Learning Environment”
Randy Rubingh, Director Customer Service,
StubHub
60,000,000
Hours per year wasted on hold with call centers
“Strategies For Handling Calls During Seasonal Peak Volumes” Amas Tenumah, VP, Teleflora
Average salary
of new small,
medium, and
large agents
$28,211
$26,774
$22,917
“The Undeniable Power of People”
Scott Thomas, Director of Operations, FATHOM
If you’re passionate about Call Centers, please consider attending the 8th
Call
Center Summit, January 22nd
-25th
in Orlando. Presentation topics will cover the
stats discussed above and much more!
Sources: Avaya, Fonolo, Global Industry Analysts, Knowlagent, SHL By Shawn Siegel
CallCenterEvent.com ● 1-800-882-8684 ● info@iqpc.com