The acid test for cloud data center

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CuriousRubik

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The Acid Test for the Cloud Data Center
Jon Smith
Senior Director, Data Center Operations
View Brainshark: https://www.brainshark.com/netsuite/vu?pi=zFtz9b7MMz6fLRz0

NetSuite: World’s #1 Cloud ERP
Top 10 Cloud Companies
to Watch
#1 Cloud ERP Suite Industry Recognition
Performance
Fastest Growing
Top 10 FMS Vendor
3rd Year RunningBest Financial Management
Best Cloud Infrastructure
Founded 1998
Publicly traded on NYSE: “N”
Offices in 10 countries
2000+ employees
$308 M+ revenue FY12 (31% Growth)
Background
World’s most deployed cloud ERP
Used by 16,000+ organizations
Fastest growing top 10 ERP
Used across 100+ countries
© NetSuite Inc. 2013 3

The Cloud Data Center Checklist
Multi-Tenant Architecture
Redundant Data Centers
Uptime and Monitoring
Security and Compliance
Scalability and Performance
© NetSuite Inc. 2013 4

Why multi-tenancy matters
Faster Innovations
No Version Lock
Lower-Cost Model
Efficiencies of Scale
Vendor-Managed Updates
Stronger Communities and Collaboration
5© NetSuite Inc. 2013

NetSuite’s Multi-Tenant Architecture
Three-Tier
Building Blocks
Commodity Hardware
NetSuite Upgrades 2X year
Behind the scenes
upgrades of all infrastructure
© NetSuite Inc. 2013 6

NetSuite’s Redundant Datacenters
© NetSuite Inc. 2013 7

Uptime and Monitoring
Stringent Process – Backed by SLC
25,000+ checks hourly
Continuous monitoring
Positive alerting
24/7/365 on-call teams
Offsite backups
8© NetSuite Inc. 2013

NetSuite by numbers…
99.5% uptime SLA commitment
99.98% average historical uptime
Serve 6BN+ customer requests per month
2.9M+ unique logins per quarter
2 automated upgrades per year
© NetSuite Inc. 2013 9

Uptime and Monitoring
99.5
Uptime
Guarantee
NetSuite’s Consistent Performance
99.2
99.3
99.4
99.5
99.6
99.7
99.8
99.9
100
2004 2005 2006 2007 2008 2009 2010 2011 2012
Actual Uptime
SLC
10© NetSuite Inc. 2013

Scalability - Volume of Service
0.00
2,000,000,000.00
4,000,000,000.00
6,000,000,000.00
8,000,000,000.00
10,000,000,000.00
12,000,000,000.00
14,000,000,000.00
16,000,000,000.00
18,000,000,000.00
20,000,000,000.00
Q12005
Q22005
Q32005
Q42005
Q12006
Q22006
Q32006
Q42006
Q12007
Q22007
Q32007
Q42007
Q12008
Q22008
Q32008
Q42008
Q12009
Q22009
Q32009
Q42009
Q12010
Q22010
Q32010
Q42010
Q12011
Q22011
Q32011
Q42011
Q12012
Q22012
Q32012
Q42012
Q12013
Total # of page requests
© NetSuite Inc. 2013 11

Security and Compliance
Key Certifications
U.S Department of Commerce
U.S-EU Safe Harbor Certified
Payment Card Industry Data Security
Standard (PCI DSS)
AICPA SSAE 16 Type II Audit
TRUSTe Certified TRUSTe Certified Privacy
12© NetSuite Inc. 2013

Security and Compliance
Sophisticated Security Procedures
Application based security
Third party scans and penetration tests
100% International Information Systems
Security Certification Consortium (ISC2)
CISSP-certified
US Bureau of Industry and Security,
Department of Commerce Export
Encryption Compliant© NetSuite Inc. 2013 13

14
16000+ active entities in a wide variety of industries
From Fortune 100 to Fortune 5,000,000

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The acid test for cloud data center

1. www.curiousrubik.com Office:+1 646 459 2754

2. The Acid Test for the Cloud Data Center Jon Smith Senior Director, Data Center Operations View Brainshark: https://www.brainshark.com/netsuite/vu?pi=zFtz9b7MMz6fLRz0

3. NetSuite: World’s #1 Cloud ERP Top 10 Cloud Companies to Watch #1 Cloud ERP Suite Industry Recognition Performance Fastest Growing Top 10 FMS Vendor 3rd Year RunningBest Financial Management Best Cloud Infrastructure Founded 1998 Publicly traded on NYSE: “N” Offices in 10 countries 2000+ employees $308 M+ revenue FY12 (31% Growth) Background World’s most deployed cloud ERP Used by 16,000+ organizations Fastest growing top 10 ERP Used across 100+ countries © NetSuite Inc. 2013 3

4. The Cloud Data Center Checklist Multi-Tenant Architecture Redundant Data Centers Uptime and Monitoring Security and Compliance Scalability and Performance © NetSuite Inc. 2013 4

5. Why multi-tenancy matters Faster Innovations No Version Lock Lower-Cost Model Efficiencies of Scale Vendor-Managed Updates Stronger Communities and Collaboration 5© NetSuite Inc. 2013

6. NetSuite’s Multi-Tenant Architecture Three-Tier Building Blocks Commodity Hardware NetSuite Upgrades 2X year Behind the scenes upgrades of all infrastructure © NetSuite Inc. 2013 6

8. Uptime and Monitoring Stringent Process – Backed by SLC 25,000+ checks hourly Continuous monitoring Positive alerting 24/7/365 on-call teams Offsite backups 8© NetSuite Inc. 2013

9. NetSuite by numbers… 99.5% uptime SLA commitment 99.98% average historical uptime Serve 6BN+ customer requests per month 2.9M+ unique logins per quarter 2 automated upgrades per year © NetSuite Inc. 2013 9

10. Uptime and Monitoring 99.5 Uptime Guarantee NetSuite’s Consistent Performance 99.2 99.3 99.4 99.5 99.6 99.7 99.8 99.9 100 2004 2005 2006 2007 2008 2009 2010 2011 2012 Actual Uptime SLC 10© NetSuite Inc. 2013

11. Scalability - Volume of Service 0.00 2,000,000,000.00 4,000,000,000.00 6,000,000,000.00 8,000,000,000.00 10,000,000,000.00 12,000,000,000.00 14,000,000,000.00 16,000,000,000.00 18,000,000,000.00 20,000,000,000.00 Q12005 Q22005 Q32005 Q42005 Q12006 Q22006 Q32006 Q42006 Q12007 Q22007 Q32007 Q42007 Q12008 Q22008 Q32008 Q42008 Q12009 Q22009 Q32009 Q42009 Q12010 Q22010 Q32010 Q42010 Q12011 Q22011 Q32011 Q42011 Q12012 Q22012 Q32012 Q42012 Q12013 Total # of page requests © NetSuite Inc. 2013 11

12. Security and Compliance Key Certifications U.S Department of Commerce U.S-EU Safe Harbor Certified Payment Card Industry Data Security Standard (PCI DSS) AICPA SSAE 16 Type II Audit TRUSTe Certified TRUSTe Certified Privacy 12© NetSuite Inc. 2013

13. Security and Compliance Sophisticated Security Procedures Application based security Third party scans and penetration tests 100% International Information Systems Security Certification Consortium (ISC2) CISSP-certified US Bureau of Industry and Security, Department of Commerce Export Encryption Compliant© NetSuite Inc. 2013 13

14. 14 16000+ active entities in a wide variety of industries From Fortune 100 to Fortune 5,000,000

15. www.curiousrubik.com @curiousrubik

The acid test for cloud data center

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