Top Marks in Customer Satisfaction for Cipherion 98.3 per cent customer satisfaction rating 93 per cent would recommend Cipherion to a colleague Translation quality is overriding decision-making criterion

1. November 2011

3. 98.3% Customer Satisfaction

4. 93% Rate Translation Quality as either “Excellent” or “Good”

5. 97% Satisfaction with Turnarounds

6. 76% “Certain” or “Very Likely” to use Cipherion again

7. 93% would recommend Cipherion to a Colleague or Business Partner

8. 97% Confidence in Cipherion (>75%) An amazing 59% have 100% confidence

9. 85% believe Cipherion represents “Excellent” or “Good” value for money

10. High Performance across a range of Project KPIs

11. High Performance across a range of Project KPIs (2)

12. High Performance across a range of Project KPIs (3)

13. Translation Quality is the most important factor when buying translation services

14. 71% of Future Language Requirements are the European “Big Four” Followed by Asian and Eastern European languages

15. Upcoming Trends are Website translations, Interpreting and Multilingual SEO/Google Adword Campaigns