Performance Management          Chris Catto             JourneyPutney Breeze            info@putneybreeze.com.au
Agenda               Chris Catto •     About •     Traditional Finance Teams •     Challenges in Performance       Managem...
About Chris Catto                                                           Chris Catto                                   ...
Traditional Finance Teams           Chris Catto    Management Control SystemsPutney Breeze                       info@putn...
Challenges in Performance Management               Chris Catto• Leveraging information Technology –  connecting content & ...
Change in Technique                Chris Catto                       Moving from Command & Control to                     ...
Change in Tools                Chris CattoFrom Gutenberg’s press to telephone to   mainframes to Dot Matrix to iPadPutney ...
Change in Competitive Environment                             Chris Catto                Met by Evolution of Financial Man...
Change in Global Economic Landscape                                                        Chris Catto                    ...
German Success in face of adversity          Chris CattoPutney Breeze                    info@putneybreeze.com.au
Approximate German Export Split                              Chris Catto          Large Corporate             $1.1T       ...
Central Tenant of German Success                                                                Chris Catto    Story - Mit...
Implications for Performance Management             Chris Catto•   Facilitator of Strategic Goals•   Contextual Reporting•...
Challenges for Performance Management                                          Chris Catto Value Chain      Product       ...
Case Study in Performance Management -                                            Chris Catto                Situation    ...
Case Study in Performance Management -                                        Chris Catto                  Action         ...
Case Study in Performance Management -                                      Chris Catto                Outcome       Impro...
Critical Success Factors                                      Chris Catto     Clear Market Segment          Focus on Custo...
Chris Catto                                   Thank You!      christopher.catto@putneybreeze.com.auAssociate Betacodex Net...
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The Performance Management Journey pa

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Performance Management Journey, presented by Chris Catto at Business Breakfast Grand Hyatt Melbourne.

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The Performance Management Journey pa

  1. 1. Performance Management Chris Catto JourneyPutney Breeze info@putneybreeze.com.au
  2. 2. Agenda Chris Catto • About • Traditional Finance Teams • Challenges in Performance Management • Changes in Techniques, Tools and Environment • Success in Global Economic Landscape • Case in Leveraging CPM • Critical Success FactorsPutney Breeze info@putneybreeze.com.au
  3. 3. About Chris Catto Chris Catto Putney Breeze Advise on:- Author of Premiership Business • Business Performance Improvement The Premiership Business Equation for Business owners & Entrepreneurs • Performance Reporting Best Practice- Planning & Performance Management • Streamlining Budgeting – Forecasting in Leading Global Corporations Process- Director of Putney Breeze Advisors • Moving Beyond Budgeting- Associate of Betacodex Network • Finance Professional RecruitmentPutney Breeze info@putneybreeze.com.au
  4. 4. Traditional Finance Teams Chris Catto Management Control SystemsPutney Breeze info@putneybreeze.com.au
  5. 5. Challenges in Performance Management Chris Catto• Leveraging information Technology – connecting content & data with business purpose• Optimising incentives collaborating principles of managers• Identifying Product Profitability in new EconomyAPMAA Conference 2012Putney Breeze info@putneybreeze.com.au
  6. 6. Change in Technique Chris Catto Moving from Command & Control to Enterprise Navigator • Taylor • Hoshin, • Kaizen • McGregor Principles Based ManagementPutney Breeze info@putneybreeze.com.au
  7. 7. Change in Tools Chris CattoFrom Gutenberg’s press to telephone to mainframes to Dot Matrix to iPadPutney Breeze info@putneybreeze.com.au
  8. 8. Change in Competitive Environment Chris Catto Met by Evolution of Financial Management?Putney Breeze info@putneybreeze.com.au
  9. 9. Change in Global Economic Landscape Chris Catto Exports as Percentage of GDPTop 6 in Growth in GDP 60.00of top 30 by GDP 1991- United States2011 50.00 China JapanChina 1829% 40.00 Germany FranceBrazil 508% BrazilIndia 572% 30.00 United KingdomIndonesia 561% ItalyTurkey 413% 20.00 Russian FederationPoland 515% India 10.00 Can adaAustralia 323% Spain - % Export 1991 1995 1999 2003 2007 2011Of the 12 Largest countries by GDP 1991-2011 Source: World BankIn terms of exports as percentage of GDP Germany at 50.21% has out performedits closest rivals. 54% higher than its closest rival (Australia 21.29%) Putney Breeze info@putneybreeze.com.au
  10. 10. German Success in face of adversity Chris CattoPutney Breeze info@putneybreeze.com.au
  11. 11. Approximate German Export Split Chris Catto Large Corporate $1.1T 60% >250 employees Medium Sized 30% $700B 250><50 employees Small <50 employees 10% $200B Source: World BankPutney Breeze info@putneybreeze.com.au
  12. 12. Central Tenant of German Success Chris Catto Story - Mittelstand Philosophy Central Strategy - Dominate Global Market Niche 1) Stay Close to Customers 2) World Class in Operational Process 3) Best at “Shop Floor Management” Prof Bernd Venohr – How Germany’s mid-sized companies get and stay ahead in the global economyPutney Breeze info@putneybreeze.com.au
  13. 13. Implications for Performance Management Chris Catto• Facilitator of Strategic Goals• Contextual Reporting• Delivering actionable information• Decision Support• Decision Authority at Right Level• Navigator of Strategic outcomesIn Reference To:• Customer Satisfaction• Operational Process• Agile Decision MakingPutney Breeze info@putneybreeze.com.au
  14. 14. Challenges for Performance Management Chris Catto Value Chain Product Marketing & Service Production Development Sales Delivery CPM/BI Planning Org Structure & Human Capital  Leverage Technology  Customer Satisfaction  Optimise Incentives  Operational Process  Profitability in New  Agile Decision Making Economy Finance – Business Partnering Strategic DeliveryPutney Breeze info@putneybreeze.com.au
  15. 15. Case Study in Performance Management - Chris Catto Situation Industrial Equipment Increasing Import Competition Supplier Losing Market ShareIndustrial Domestic Servicing Poor Customer Experience Decision Authority - Centralized Poor Reporting Infrastructure Inability to react - Stemming from Poor CPM InfrastructurePutney Breeze info@putneybreeze.com.au
  16. 16. Case Study in Performance Management - Chris Catto Action Clarify Ascertain and Decentralise Decision Align Agree Making CPM/BI Identify Value Customer Focus Planning Creation Decision Authority Measures Operational Workflow Instil Accountability for Embed data decision making in best Organisational Quality interest of Company Structure Maintenance Processes Align Recognition & Reward Goal – Increase customer satisfaction while improving cost basePutney Breeze info@putneybreeze.com.au
  17. 17. Case Study in Performance Management - Chris Catto Outcome Improve Employee Increase Customer Enhance Organisational Engagement Responsiveness Visibility Turn around a significant loss making position Achievement – Leverage CPM for increased transparency, agile decision making, to improve customer outcomes.Putney Breeze info@putneybreeze.com.au
  18. 18. Critical Success Factors Chris Catto Clear Market Segment Focus on Customer Empower and Engage Specialisation Satisfaction Right People Clarity in Management Reporting KPIs that Create Customer Value Forecast and Target Relative Measures of SuccessPutney Breeze info@putneybreeze.com.au
  19. 19. Chris Catto Thank You! christopher.catto@putneybreeze.com.auAssociate Betacodex Network – betacodex.orgPutney Breeze info@putneybreeze.com.au

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