Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
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2. webwizards®
Copyright 2013 WebWizards® Network, Inc.
Overload.
For many, the Internet and new technology is moving far too fast to keep up with. Online applications can
often pose a challenge to operate and while smart phones and tablets have changed the way we
communicate significantly, it has also increased user frustration tenfold.
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3. webwizards®
Copyright 2013 WebWizards® Network, Inc.
Arrgh...
Lack of personalized customer support and user knowledge is at the heart of the matter and
introduces major new challenges for individual users and businesses (online and off).
In the last year 67% of customers have hung up the phone because they could not talk to a real
person and 91% of Internet users have been frustrated with online help options at least 50% of
the time.
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4. webwizards®
Copyright 2013 WebWizards® Network, Inc.
WebWizards is America’s newest branded storefront, offering Internet
ground support, private/public classes and web presence services from
branded brick n’ mortar retail locations, mobile support vehicles and authorized resellers.
Our certified support and education experts show people how things work online–
face-to-face...at home, at the office or in one of our retail locations.
Introducing WebWizards®
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5. webwizards®
Copyright 2013 WebWizards® Network, Inc.
One of the best features about WebWizards is our
knowledgeable nerds who are deployed via a fleet of support
mini vehicles (much like "Geek Squad"–except for Internet
related issues, not computer repairs).
These mobile know-it-alls service individuals and
businesses with items such as setting up email, connectivity
issues, online and mobile application assistance, web
presence needs, private instruction, online input and
anything else that's Internet based.
Personalized ground support is our first priority.
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6. webwizards®
Copyright 2013 WebWizards® Network, Inc.
Internet users and their families can
now attend web related classes at their
local WebWizards (with other ‘real’
people). Taught by knowledgeable,
certified web instructors.
Whether it’s a class about identity theft
or cyber-bullying, learning how to use a
new online program, getting help with
content input or just having a great
place to interact with other online users,
WebWizards is the place to be.
Our retail center is the local place for families to learn
about the Internet together.
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7. webwizards®
Copyright 2013 WebWizards® Network, Inc.
Local business owners and individuals can gain ground support
and over-the-counter web development services such as:
✓ Web design
✓ Web hosting
✓ Web maintenance
✓ Online marketing
✓ Social Network management
✓ Search engine optimization
✓ Custom programming
✓ and more
Web presence services for
small businesses and individuals.
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8. webwizards®
Copyright 2013 WebWizards® Network, Inc.
We take our branding a step further and offer
licensed dealerships to entrepreneurs seeking
turn-key business solutions in strategic markets.
WebWizards store licensing for entrepreneurs.®
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9. webwizards®
Copyright 2013 WebWizards® Network, Inc.
We also help existing retail chains and individual computer
repair shops by driving foot traffic to their locations.
Retailers earn revenue from value-added Internet service
sales (utilizing their existing staff and existing advertising
budgets).
The cost to the reseller? Zero.
Resellers earn commissions, while we do the work.
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10. webwizards®
Copyright 2013 WebWizards® Network, Inc.
We aren’t just offering services from our local centers. We’re building a national network of
Ground Support Pros, deployed online through geo-targeted mobile communication.
More than a local footprint.
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11. webwizards®
Copyright 2013 WebWizards® Network, Inc.
Online companies now have neighborhood centers and mobile support units where they can send
customers to be trained in person about new or existing services. And, they can gain valuable shelf
space for ground level distribution of new products.
WebWizards is a perfect partnering solution.
We have the local component online developers need
to improve customer relationships.
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12. webwizards®
Copyright 2013 WebWizards® Network, Inc.
The information age now touches
nearly every human on the planet in some way.
•The mass of information available and relevant to our lives is
growing exponentially
•There is an ocean of information and content combined with a
growing number of devices
•With them comes increased connectivity challenges,
performance issues, and security threats.
•Consumers have become frustrated by the very technology that
is intended to simplify life.
•As consumer frustration mounts, fueled by device complexity
and the desire to be seamlessly connected, the demand for
premium tech support increases.
•Consumers now regularly seek professional services to resolve a
plethora of new technology issues.
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Parks Associates Forecasts Future of Support 08/2013
13. webwizards®
Copyright 2013 WebWizards® Network, Inc.
Why we’re important to the Internet industry.
According to American Express, 78% of customers have bailed on a transaction or not made an
intended online purchase because of a poor service experience. A typical business only hears from
4% of its dissatisfied customers, and 91% never come back.
It takes 12 positive experiences to make up for one unresolved negative experience. News of a bad
customer service now reaches twice as many ears and eyes as does praise for a good customer
experience.
Respondents who suffered a bad interaction were 50% more likely to share it on social media than
those who had good experiences (45% vs. 30%) and 52% more likely to share it on an online review
site (35% vs. 23%).
That’s particularly problematic for companies getting bad reviews: separate results from the survey
indicate that 86% of respondents who have read negative reviews claimed that the information
impacted their buying decision.
And, it is 6 to 7 times more expensive to acquire a new customer than to keep a current one.
There is a clear need for personalized Internet support and education. It is our goal to
help make users more informed and have a more rewarding online experience.
